I made a reservation for a Saturday. However, it was busy and ended up waiting. My wait was worth it. I great customer service, and honest rate. The vehicle I drove was an upgrade, no extra charge. Th... See more
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This team is always so amazing! Brooke has always been on point with any help and holds onto anything I may have left in the rental (which has been more than once 😬). The Customer Service is on po... See more
The pick up was great. Hertz staff was very knowledgeable about the van I rented when asked about space. Dropping off the Van was easy and quick. I definitely will be using them next time.
Lack of customer service, lack of cars. I am a high rated user but haven’t seen any perks. I need a car next weekend but with my resent experiences, I might look at Enterprise or the one site where yo... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9462 Firestone Blvd, 90241-5504, Downey, California, United States
- (562) 803-5500
Your Car Rental Deals, News & Offers
3.5
Average
13 reviews
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Honest rate, and great customer service.
I made a reservation for a Saturday. However, it was busy and ended up waiting. My wait was worth it. I great customer service, and honest rate. The vehicle I drove was an upgrade, no extra charge. The experience was great.
1 October 2026
The fact that I wasn't told that I…
The fact that I wasn't told that I needed a credit card. Then, had you run around and put money in the bank.
29 September 2026
I didn’t get the car i ordered because…
I didn’t get the car i ordered because of maintenance. Why do maintenance on the day someone is supposed to already have it
12 September 2026
The experience was great
The experience was great. In & out and that's how it should be.
8 September 2026
Had a reservation in advance
Had a reservation in advance , still had to wait for someone to returm a car , and still need to wash the car myself.
To return the car also- I had to wait 45 mins because the decided to inspect all returned car before proceesong them on the computer. I total to rent that car i wasted more than 3 hours
8 September 2026
Awesome people and great service what…
Awesome people and great service what more can I ask for
9 September 2026
The pick up was great
The pick up was great. Hertz staff was very knowledgeable about the van I rented when asked about space. Dropping off the Van was easy and quick. I definitely will be using them next time.
9 September 2026
Lack of customer service
Lack of customer service, lack of cars. I am a high rated user but haven’t seen any perks. I need a car next weekend but with my resent experiences, I might look at Enterprise or the one site where you rent cars from average owners
25 August 2026
Great service easy delivery and quick…
Great service easy delivery and quick turnaround time. Thank you
30 June 2026
Rockstar Location!
This team is always so amazing! Brooke has always been on point with any help and holds onto anything I may have left in the rental (which has been more than once 😬).
The Customer Service is on point even when there is a long line waiting.
They definitely need a ‘car wash runner’ so they can stay at the counter instead of running out to grab cars and bring them back.
13 June 2026
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