The car had a cracked (chipped) windshield before I was handed the keys. The sales associate told me that there were no other vehicles that I could use. With a pre- booked weekly rental appointmen... See more
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Easy pick up/ drop off, friendly staff, clean and well maintained cars. Convenient and great experience over all.
Slow responses, not refunding me for a partial amount of the overall expense I incurred as a result of bad tires. I got two flats, had to pay $1.2K to get the car towed and put on new tires. I gave up... See more
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Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2561 Ogden Ave, 60515, Downers Grove, Illinois, United States
- (630) 960-4697
Your Car Rental Deals, News & Offers
3.0
Average
8 reviews
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Slow responses
Slow responses, not refunding me for a partial amount of the overall expense I incurred as a result of bad tires. I got two flats, had to pay $1.2K to get the car towed and put on new tires. I gave up on the tire costs and tried to recuperate the expenses for towing at least. Hertz customer service said they can't validate this happened, so i sent pictures of the car being towed, the receipt, and the credit card charge hitting my account. I haven't heard back for 14 days and counting.
10 September 2026
All-around poor experience
Paid for a vehicle class i could not get even though it was confirmed and reserved well in advance. Vehicle condition was questionable at best. Customer service was some of the worst I've ever experienced. Next time I need a car rental or someone asks, I'll recommend any other company.
22 September 2026
The service was not great
The service was not great. There was no walk through or explanation of the car. The car smelled like smoke and had a used cigar in it. I took it back and ended my rental services the following day.
10 September 2026
Car was dirty inside and had a bad…
Car was dirty inside and had a bad smell of sweat and cigarettes. The car was dated with basic features when paid high price for rent.
9 September 2026
Won’t be back to this location
Already filled out a review. Unable to modify the reservation. Service was delayed and slow. Car was wet but not actually clean.
8 September 2026
Great experience
Easy pick up/ drop off, friendly staff, clean and well maintained cars. Convenient and great experience over all.
25 August 2026
The car had a cracked (chipped)…
The car had a cracked (chipped) windshield before I was handed the keys. The sales associate told me that there were no other vehicles that I could use.
With a pre- booked weekly rental appointment scheduled weeks in advance, I thought this was a missteps of behalf or Hertz.
Other than that the car rental experience was fine.
28 June 2026
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