I originally requested crossover SUV and got a Toyota Corolla, so not what I was expecting for my weekend away in the back roads of Western PA, but it worked just fine. The arm rest lid was broken whi... See more
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This location is understaffed. There was only 1 attendant (Jose) to serve rental line for check out and return. During the 1 hr wait, we saw the line grew to 3 to 4 people waiting. During the ret... See more
there is a resone why Hertz is number one service and price and having different locations for customers
The worst employees ever, slow, they don't care about anyone...they keep customers there for 5 6 hours just for picking up a car. Try to avoid this place ar all cost
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2170 Mannheim Rd, 60018, Des Plaines, Illinois, United States
- (847) 297-7147
Your Car Rental Deals, News & Offers
3.6
Average
12 reviews
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Ted was great !the front desk was…
Ted was great !the front desk was amazing I was in and out !!
13 October 2026
The car wasn’t vacuumed or washed and…
The car wasn’t vacuumed or washed and extremely dirty, there were chips and wrappers still in the car
3 October 2026
Easy pickup
Easy pickup, good value for price, staff was helpful and efficient. ORD was out of cars and this worked smoothly.
28 September 2026
I originally requested crossover SUV…
I originally requested crossover SUV and got a Toyota Corolla, so not what I was expecting for my weekend away in the back roads of Western PA, but it worked just fine. The arm rest lid was broken which wasn't a problem unless I had to open it, but everything else was fine and clean in the car. Staff were very helpful and kind. I was able to drop the car off early.
29 September 2026
The worst employees ever
The worst employees ever, slow, they don't care about anyone...they keep customers there for 5 6 hours just for picking up a car. Try to avoid this place ar all cost
28 September 2026
Unprompted review
Staff was rude and organized
Staff was rude and organized. There was a burn on the seat and the car we got was not what I expected. A hybrid.
23 September 2026
service and having what you ordered ready
there is a resone why Hertz is number one
service and price and having different locations for customers
21 September 2026
i did not like the extra $50+ in hiddn…
i did not like the extra $50+ in hiddn taxes that did mot show up until i was picking the car up.
21 September 2026
This location is understaffed
This location is understaffed. There was only 1 attendant (Jose) to serve rental line for check out and return. During the 1 hr wait, we saw the line grew to 3 to 4 people waiting.
During the return, there were also people waiting all the way to the door. Maybe ive picked the peak hours.
15 September 2026
Cars were not available for me…
Cars were not available for me (Presidents club member) at the ORD airport. I had to rent off site and take taxi to and uber from.
30 June 2026
The person that helped me was super…
The person that helped me was super nice and helpful even though I can tell he had a very long and difficult day
23 June 2026
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