There was an issue with the rental reservation. The representatives took accountability and apologized. There needs to be a quality fleet of clean vehicles at neighbor Hertz for business Gold members.... See more
Location
Switch location17330 Spring Cypress Suite 120, Cypress, 77429 Cypress, Texas, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Serious miscommunication. MOD onsite was helpful however Hertz corporate policies are unbelievably inept and their systems are a disaster. Renting trucks for our fleet long-term and random policie... See more
THE PEOPLE WERE GREAT. MADE THINGS RIGHT FROM PREVIOUS HORRIBLE RENTAL
Always the best of customer experiences at Hertz Rent-A-Car!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
17330 Spring Cypress Suite 120, Cypress, 77429, Cypress, Texas, United States
- (281) 758-1448
Your Car Rental Deals, News & Offers
3.6
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience from staff!
6 October 2026
Serious miscommunication
Serious miscommunication. MOD onsite was helpful however Hertz corporate policies are unbelievably inept and their systems are a disaster. Renting trucks for our fleet long-term and random policies are a disaster. Unable to keep same vehicle it i approaches 25000 mi yet we have trucks that are over 71000 and fine. Location side they had a vehicle and they didn't. My tech sat at the location for 3 hrs for them to find another truck, just because we had to turn our current truck in ( couldn't extend rental due to 25000 mi.
Customer service on the phone is zero help. Oil change places often refuse to do their oil changes because they can't get authorization even tho a ticket was created. This whole place is a disaster. Also said they have direct billing, however only for rentals over 100k a year....and it took only 4 weeks to get that answer.
Our latest truck we got was a 2026 Ram and has scratches, tailgate was dinged, not clean inside or outside, chipped windshield....do these people even take care of their vehicles? And I can guarantee they charged the previous renter for those damages.
27 September 2026
Service agent
22 September 2026
Leadership service is outstanding
15 September 2026
Car I booked I did not have
Car I booked I did not have, the car interior smell was not good, I went to change or option to upgrade, waited for 10 minutes also heard the manager was telling the previous customers he have 3 cars for upgrade but she did not qualify and finally gave her the upgrade, not sure if charged extra.
I went and asked for car change and if possible for upgrade which I will pay, he bluntly told no upgrades and no other cars available and I have to come back in the afternoon 2:30 pm which not correct, telling different things to different customers. I a presidential club member and I rent from Hertz
21 August 2026
THE PEOPLE WERE GREAT
THE PEOPLE WERE GREAT. MADE THINGS RIGHT FROM PREVIOUS HORRIBLE RENTAL
2 July 2026
Waited 1 1/2 hours to get vehicle
Waited 1 1/2 hours to get vehicle. Then was charged addition hours upon return when I dropped it off on time but was not enter till two hours later. Manager said he would correct but never did. Wasting way to much time just to rent a car for the day. Then to be treated like this is unacceptable. I thought that this location was doing better, I was wrong.
28 June 2026
There was an issue with the rental…
There was an issue with the rental reservation. The representatives took accountability and apologized. There needs to be a quality fleet of clean vehicles at neighbor Hertz for business Gold members.
23 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.