Nice attentive men who handled it with class.
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Vehicle NOT cleaned properly, left over receipts from previous renter Tried to return early due to medical emergency--called this location, no answer--called corporate, on hold 15 minutes, hung up-... See more
Great customer service as always!!
Easy check in, good choice of vehicles.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
370 S Dixie Hwy, 33133, Coral Gables, Florida, United States
- (305) 444-3099
Your Car Rental Deals, News & Offers
3.6
Average
6 reviews
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The Tesla was in horrific condition
The Tesla was in horrific condition, unsafe, loud, materials ripped. Battery charged at 30%
17 October 2026
Not customer focused !!
Vehicle NOT cleaned properly, left over receipts from previous renter
Tried to return early due to medical emergency--called this location, no answer--called corporate, on hold 15 minutes, hung up--drove to this location for early return, associate stated "if someone on phone and we are outside, phone does not get answered" (this is NOT customer service)--requested early return, associate mgr stated on at airport or another location with "drop off charge" (again NOT customer focused), no key drop at this location.
Tried correcting billing issue as declined accident coverage and road side assistance when renting (yet on the contract), this location said to wait 24-48 hours after returning. Waited and called again, another 14 minutes on hold after asking for LINE AGENT over a dozen time--very NON-customer focused again............7 to 10 days for refund, yet immediate charge for rental ???
Paper portion OK for rental process
6 October 2026
Great customer service as always!!
29 September 2026
Nice attentive men who handled it with…
Nice attentive men who handled it with class.
17 September 2026
Very quick and professional
29 August 2026
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