Hertz corporate lost and found did nothing to notify station of our lost iPad. Unfortunately there was also no way to contact the local office directly. But, When we came back into town a month late... See more
Location
Switch location2121 Wright Brothers Blvd W, 52404-9502 Cedar Rapids, Iowa, US
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See what reviewers are saying
Our flight was delayed getting into Cedar Rapids so the hybrid car we reserved had already been assigned to someone else. They did have another hybrid (Kia Niro) which they offered us but my husband... See more
The type and size of vehicle we reserved was not available at our scheduled pick up time. This is misleading and very irresponsible to allow customers to reserve certain vehicles based on their nee... See more
Car rental experience. Disliked: Not receiving the type of vehicle I requested. Requested a SUV got a Camry. 2 days into the trip the service light came on and I received a voucher from Hertz... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2121 Wright Brothers Blvd W, 52404-9502, Cedar Rapids, Iowa, United States
- (319) 365-9408
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4.2
Great
30 reviews
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corporate lost and found was no help
Hertz corporate lost and found did nothing to notify station of our lost iPad. Unfortunately there was also no way to contact the local office directly. But, When we came back into town a month later, the local station had held on to it for us. They were so incredibly kind and trustworthy. We fly into CID regularly and they secured our business in perpetuity.
12 October 2026
Hertz vs National
Kiosk rep customer service is always on point. Hertz company lack of flexibility as National Rental company do.
27 September 2026
Car smelled like smoke when I picked it…
Car smelled like smoke when I picked it up, I didn’t have time to waste bringing it back to exchange for another vehicle.
28 September 2026
Overdue service and bad wiper
When I picked up the car, it was past due for service and had a torn wiper which didn’t work. And it rained during my entire stay.
22 September 2026
Convenient cheaper than other options…
Convenient cheaper than other options at the time I got the car that I reserved. It was clean and easy pick up and drop off.
21 September 2026
Hertz always delivers excellent…
Hertz always delivers excellent customer service and no wait for gold members.
14 September 2026
Car rental experience
Car rental experience.
Disliked: Not receiving the type of vehicle I requested. Requested a SUV got a Camry.
2 days into the trip the service light came on and I received a voucher from Hertz to take the car for service. This is the companies responsiblity. Later in the trip we had a flat tire and getting through to an actual person took too long. The approval for the service area was over an hour and my wife was told that it was a holiday weekend, so approval takes some time. Thus, I paid for it myself.
Liked: Once we did get through to an actual person, Jennifer was very courteous and calmed us down and processed the request to the service area quickly. CeCe at the Indianapolis airport was so nice, calm and was able to refund me for the damaged tire.
Final opinion: While we have no proof, 0ur feeling is the Cedar Rapids location wanted to unload this car to Indianapolis.
11 September 2026
The inside and outside of the…
The inside and outside of the windshield were not clean.
14 September 2026
Great Service…
Our car was ready when we arrived and the Hertz attendant was friendly and helpful. Drop off was super quick too! Thanks!
7 September 2026
The staff at Cedar Rapids international…
The staff at Cedar Rapids international airport was very helpful and understanding The Traveling chaos that can come without expectation. The staff could tell something was not right and understood I needed a minute to clear up a couple things and were very understanding of that.
7 September 2026
Providing a vehicle with CarPlay.
6 September 2026
The rental vehicle worked well
The rental vehicle worked well. Although it was a bit smaller than the one we requested/reserved online, it worked well.
4 September 2026
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