We needed a vehicle at the last minute. The assistant manager and her employee scrambled to find us a vehicle. Everything went smoothly even upon return.it
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Provided great customer service and very helpful with meeting my needs. Ms. Tasha (Manager) was great and went above and beyond to make sure I was taken care of.
I made my reservations like 3 weeks in advance. They day of my rental they said they called me. I didn't receive the call nor did they leave me a message. But I drove up there to get the car and she l... See more
Fast and easy process. The staff was so welcoming
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2119 Airline Dr Suite 200, 71111, Bossier City, Louisiana, United States
- (318) 752-4848
Your Car Rental Deals, News & Offers
3.9
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last minute
We needed a vehicle at the last minute. The assistant manager and her employee scrambled to find us a vehicle. Everything went smoothly even upon return.it
7 October 2026
Great customer service all the time…
Great customer service all the time never a moment to disappointment smiles
22 September 2026
Charged 3x the quote
Charged 3x the quote. The vehicle was dirty when I picked up. Can't seem to get any responses to my inquiries.
16 September 2026
Provided great customer service and…
Provided great customer service and very helpful with meeting my needs. Ms. Tasha (Manager) was great and went above and beyond to make sure I was taken care of.
5 September 2026
I made my reservations like 3 weeks in…
I made my reservations like 3 weeks in advance. They day of my rental they said they called me. I didn't receive the call nor did they leave me a message. But I drove up there to get the car and she looked at me and said what u want and I said to pick up my car. She said that I called you and told you that we are not renting put personal use cars only insurance purpose cars only. I told her I didn't receive call or voicemail. Which I didn't. I said what am I suppose to do and she said I dont know we don't have any cars. I said now how do I get refund and she just ignored me. Hertz have lost my business and I will never recommend them to anyone. They wait until last minute to tell me I cant rent a car when they knew that in advance and said it was a corporate thing.
24 June 2026
Unprompted review
Natasha at this location in Bossier is…
Natasha at this location in Bossier is the best!!!!! This location and her customer service is a 10/10!!!!!
9 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.