Hertz Reviews 

Super easy -- although we got lucky and got the last available SUV, which is what we had reserved. Not sure what would have happened if someone else grabbed it. They were very low on cars that day.

Ease of picking up vehicle. Assistance received setting up navigation. Upon returning vehicle was offered assistance in getting an UBER to our next destination. All helpful when you are visiting another country and don't speak the language.
All employees were great!

When we arrived our reservation was not ready, I was told to step aside and they would let me know when it was ready, the gentlemen did not know when it would be ready. After about 30 minutes, I was told there was no car on the lot that matched my reservation. When I finally got a car, there were issues at the gate, it took us 30 minutes just to get out the gate.

Love the staff & location. I rent here often and they’re courteous, prompt, and consistent.

The female associate told me she would “process the return and send me a receipt.” Naively knowing the larger than requested vehicle, that was initially set to Sport mode, was over full on fuel and in excellent condition, I believed her. Thankfully I have proof of my BP fuel charge and upon starting the vehicle immediately placed it into ECO mode since gas prices are so high WA state. She must have figured people just expect high prices or that I was too busy or dumb to notice the overcharge. I presume that is a way the site makes money or she is skimming off the top.

This team always takes care of me but on this particular occasion they found me a luxurious Infiniti SUV upgrade that provided the perfect solution for my family vacation. I always use these guys. I trust them with my rental needs.

April was great! I forgot my phone in the returned rental and she was very patient and helpful in helping me retrieve it. Thank you April!!

Didn't like how I had to keep the car for 2 more days because there was no overnight drop off. I work long hours and by the time I got off there was no way I was going to make it. Then if I was to drop it off at another location I was going to be charged something. So when I first reserved the car it was a good deal affordable but in the end I was dissatisfied with how much it came to.

Great ride and fuel efficient. Excellent customer service experience. J made our arrival pleasant and made certain that we checked in smoothly. Will definitely refer others.

I reserved a fullsize car upon arrival there weren't any available so they up grade me to a mid size suv with the same price as a fullsize. Great service!

Good job. Thank

I’ve been renting from Hertz in Las Vegas for years, and my recent rental was another positive experience.

The President’s Circle selection seemed a little more limited than I’ve seen there in the past, and the Chevrolet SUV I selected wasn’t necessarily a vehicle I expected to love at first. However, it ended up being more comfortable and enjoyable than I anticipated and worked very well for the week.

Most importantly, the entire rental experience was smooth and straightforward, with no problems from pickup through return. That consistency is a major reason I’ve continued renting from Hertz over the years. Overall, another good experience and exactly what I want from a rental-car company.

Long wait and inattention…one very rude team member

Clean car which was working fine. Ease of return. Unfortunately, Gold counter was closed at Buffalo, so had to wait longer than typical at other Hertz rentals where I could just choose a car directly.

Overall, no complaints on my rental experience, but I had a question on a charge I received, and it was impossible to talk to a live person. All I could get was AI Chat help and I got stuck in a phone menu with choices that didn’t match my issue. I ended up going back to the rental counter at the airport to talk to a real person to get my issue resolved.

Courteous employees. Only complaint was 40 minute wait for a car (that I was scheduled to pick up an hour earlier:(

No issue with the actual rental but may flight was severely delayed and I had provided details as part of my reservation. Upon arrival at the counter, the agent was unable to process my reservation, claiming it was past 24 hours although it wasn't. She told me I had to update the reservation myself online which I was unable to do as it was also locked. She then had me call customer service (FROM THE HERTZ OFFICE!) to have them fix it. The service agent on the phone said the reservation locks after midnight and they could do nothing about it. I was then told to book a brand new reservation and was promptly given a new higher rate. As a Gold Member this is ridiculous when flights are delayed all the time and I thought was the whole purpose of requesting my flight details at time of reservation. On top of that an unwillingness to honor the original rate, making me call another hertz service agent while at the counter is simply unacceptable and makes me rethink using Hertz or any of their affiliated companies in the future.

Professional staff. Car ran great. Easy return process.