I was greeted and assisted by all of the employees. Both pick up and drop off were efficient. There were several customers there both times, but that didn't prevent the employees from being kind, pati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kiara and Londa always make me feel at home and welcome! Love this location!
Charged me 250 for cleaning when I cleaned it before turn in all it needed was a vacuum
The customer service at the Beaumont HLE Branch is second to none! Anyways willing to go above and beyond!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3390 Harrison Ave, 77706, Beaumont, Texas, United States
- (409) 539-3416
Your Car Rental Deals, News & Offers
4.1
Great
13 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kiara and Londa always make me feel at…
Kiara and Londa always make me feel at home and welcome! Love this location!
19 September 2026
Charged me 250 for cleaning when I…
Charged me 250 for cleaning when I cleaned it before turn in all it needed was a vacuum
27 September 2026
Prompt and courteous service
11 September 2026
Knowledgeable and friendly staff.
10 September 2026
Its good and great service
Its good and great service.
Very friendly and always get an answer what we are asking..that's really nice.
Supportive.
9 September 2026
The customer service at the Beaumont…
The customer service at the Beaumont HLE Branch is second to none! Anyways willing to go above and beyond!
5 September 2026
Very good
Great experience. Car was in very good condition. Great rates. Tiffany was very helpful.
30 August 2026
I always feel welcome!
I was greeted and assisted by all of the employees. Both pick up and drop off were efficient. There were several customers there both times, but that didn't prevent the employees from being kind, patient, and keeping things moving along. I only gave it a 4 because the car still had some sand in it from a drop off. I was told about the sand and I accepted the car anyway. No problem.
4 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.