Hermosababi Reviews 

If i could put 0 stars i would! Absolute joke of a company 0 customer service ordered my daughters birthday outfit 6 weeks ago iv emailed instagrammed had one reply saying its getting dispatched this week then nothing atall messaged asking for a refund no reply. Going to make sure anyone i know who would in the future look to put an order in doesnt make the same mistake i have.

Do not recommend! I had ordered 3 items from this place ( which aren’t cheap ) and have been waiting 2 months for my items. After 1 month of waiting I had messaged politely asking when’s my order ready. I got told one of my items was ready. Fast forward another month my whole order has been cancelled for no reason. They are not great with communication and majority of the time they do not even respond.

Awful experience from start to finish. I placed an order on 27 June after receiving an email that the item was back in stock on 14 June. That clearly implies it’s available for dispatch - but nearly a week passed with no shipping update. When I contacted the company, I was suddenly told the item was actually on pre-order, and this was apparently mentioned in the description of the listing. I was told it’d be shipped my mid-July.

I later checked the product listing and saw that it had been updated to say “pre-order” after the fact, which means customers were misled into thinking the item was in stock when it wasn’t. That alone is unacceptable - but it gets worse.

I gave them the benefit of the doubt, but mid-July came and went with no items and no update. I had to chase them again, and only then did they admit there were delays with their supplier and customs. They eventually said they’d refund me - but in their email, they made no acknowledgment whatsoever of the fact that the listing was misleading or that customers had been misinformed. Just a vague apology and an offer to “let me know when stock arrives.” Completely tone-deaf!
Why should customers have to chase for their orders? If there is any delay, the shop/supplier should contact their customers, NOT the other way around.

And now, I’m still waiting for the refund they promised. No confirmation, no proof of refund, no follow-up - nothing.

This company has been dishonest, disorganised, and completely unprofessional. They don’t take responsibility, they don’t communicate properly, and they’ve shown no regard for their customers’ time or trust.

If you’re considering ordering from them - don’t. Save yourself the stress and shop somewhere that’s actually transparent and reliable.

Safe to say I will NOT be ordering from them “when stock arrives”!

Avoid at all costs. Ordered 3 items, chased customer service after 4 weeks, they kept saying it was being delivered but it wasn’t. It wasn’t until I disputed it with my credit card company that they sent me 2 out of 3 items and I’m still waiting for the third over two months later

Wow! Absolutely obsessed with this brand, I done my first order on a Saturday and received within 4 days , quality is unreal and my baby got so many compliments wearing her outfit, perfect summer outfit I can’t wait to order the pink🤩 Thankyou so much you have a customer for life now :) xx

Beautiful clothes- lovely quality. Owner really friendly and responsive. Would definitely recommend

I absolutely LOVE their items, from clothes to hats & accessories! Delivery was the time they expected and no problems at all. Great communication! My daughter looked the cutest in the outfits I’d bought 🫶🏼 thanks so much again!! XO

The worst service! Do not order from this company. Item not received when ordered on 25th June- was told 5-7working days. After 2 weeks i emailed for an update and was told it would be delivered on 8th July. Still nothing! Emailed again and now no response and still not received my order! Avoid!
When I placed the order it stated 5-7 working days, then your email response changed to 10 to 12 working days telling me it would be delivered on 8th July and now another email to say 16 working days when you advised you were posting this on the 11th. Make it make sense!

Horrible service I ordered and a few items on the 07/04/25 saying it would come 5-7 days a week then a month went by no response I emailed no response the a message ther on instagram then no response and then didn’t get a response until the 25/06/25 telling me it will come in 2 days and the. That I will get a email not even a sorry till the point I had to message my bank because I didn’t receive my items then they issued me a charge back horrible service will never ever order again

I absolutely love my clothes from Hermosa Babi - not only do the dresses look amazing, but they’re made from high quality, baby safe fabrics. My experience has been amazing and I’m honestly shocked at some of the poor reviews I’ve read - customer service has been super helpful in keeping me informed of my order status and I also received a tracking number for my parcel. The clothes are unique and beautiful - I’ll definitely be ordering more soon x

ordered several items and all are amazing quality & beautiful!

will definitely be ordering again 🤍🤍

Avoid.
Ordered an item 4 weeks ago, advises on their website orders fulfilled within 7 and it’s sent with Royal Mail 24 hour postage.
Tracked my order and clearly states it wasn’t sent with next day postage.
Order is clearly lost as has been in transit for over a week.
Contacted several times and no refund just been given random days that it will be delivered and then never is.

Items have not arrived 3 weeks later
Ordered clothes on the 11th June - it is now the 1st July and still waiting. They told me the items would be here 5 days ago when I chased and still nothing.

Never ordering from here again!!

Ordered a dress for my daughter’s first Eid, loved her little bow that came along I wasn’t even aware that was part of the dress. Everyone loved her little outfit and it still fits her a couple of months later, also washed it a few times and it is still in good condition.

Best service ever 🫶🏻 thanks for re stocking this as when I wanted to initially order it was out of stock 💙🤍

I have nothing positive to say about the company. the customer service is horrendous. I've bought twice feom this company. first time last year and delivery took a few weeks. I had to chase where my order was. note that the items on this lady's website are not cheap! I eventually received a response to advise they were on their way. no apology by the way. I decided to give the company the benefit of doubt and placed an order at the end of Feb 2025. This was one the brand had been relaunched, and on her instagram stories she was promising 1-2 day delivery. this was not the case. Once again I spent a lot of money and my items weren't delivered until the end of March. it took one month for her to deliver. if I hadn't have chased this I don't think I would have received the delivery. Once again I didn't receive an apology for the delay or anything like that except that'your order is our for delivery tomorrow'. (which it wasn't)

a really unprofessional service with an unprofessional person behind the brand. Terrible Terrible service, ive spoken to other mum friends who follow this brand on Instagram and they have also experienced a similar service. Will never buy from this brand again.

Love love love the dresses I have purchased for my little girl! The dreamiest designs and amazing quality. My daughters looked so adorable in her birthday outfit and received so many compliments. I’m so in love with this shop that I had to place another cheeky order this morning. Cannot recommend Hermosa Baby enough!

23/11/24 I made an order which was a gift for Christmas I already anticipated it wouldn’t be here by Christmas due to the expected time frame that was given (6-8 weeks) I was fine with this I was already told before ordering so can’t complain however it got to march and I heard nothing from this company I emailed three times in different weeks no response I then went to instagram which I had pretty much immediate response to ask for my order number I gave the order number no response I then messaged again asking for a refund with immediate reply she said okay I heard nothing so i asked for a timeframe she said this week it’s almost been two weeks and nothing no refund no message to update I feel this buisness could communicate better with updates about orders if they are to take a while as one automated reply in email was the business is closed down to rebrand if I had an order waiting shouldn’t I of received this email without sending an email first ? Very unprofessional even down to the little response I did get it wasn’t professional at all

I received two dresses as a gift for my 10-month-old daughter, and I was very impressed with the quality and fabric. I especially liked that they fit her perfectly, as she usually wears a size larger than her age.

I really loved this brand and will definitely purchase from them again!

LOVE this brand and all the cute pieces. The quality is amazing. So unique and elegant and capture my daughters sense of style perfectly. Communication is always great and customer service always quick and responsive. Very quick delivery. Can't recommend enough 10/10!!!

Ordered a pre-order on the 3rd December. Heard nothing and asked to change the size as it had been over a month and my daughter wouldn't get the wear out of the smaller size. On the 13th January, I was informed that couldn't be done as the order was already posted to them to distribute.

Stupidly, I ordered a coat on the outlet sale on the 13th January. Since this is stock they already had, I assumed it would be delivered soon after. Tried chasing on the 28th January, 5th February and 11th February. On the 20th February, I was assured it would arrive the following Monday.

It's now the 10th March and received no order and no updates. I hate to slam independent businesses but they're uploading more stock and products yet cannot fulfil the current orders. Luckily, I managed a chargeback for the outlet order, but nothing for the pre-order purchase. AVOID