Henry Krank & Co Reviews 

321
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional service, often going above and beyond to assist. People frequently highlight the extensive product range, including antique and historic firearms, and the excellent value for various supplies. The ordering process is often described as straightforward, with many appreciating the easy-to-navigate website and efficient online system. Reviewers consistently report fast and reliable delivery, with items arriving well-packaged and on time. Many customers express long-term satisfaction, having consistently received great service and support over several years, highlighting a commitment to customer happiness.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection and availability... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the staff's... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Henry Krank Pudsey shop recently and were so impressed with the amount of stock which is beautifully displayed. The staff were very helpful and their service and knowledge was exce... See more

Rated 5 out of 5 stars

After years of being involved in the shooting fraternity, from target clubs to pest control , I can truly say that this company has the Knowledge to sort your supply problem’s, from ammo to the thing... See more

Rated 5 out of 5 stars

Ive known Henry Krank for many years and they have always been most helpful and obliging. Derek, who helped me with a purchase recently, went the extra mile to ensure i was happy with the item. Qual... See more

Rated 5 out of 5 stars

Henry Krank is such a long established and well known supplier they were my first choice when I needed some black powder items. The items I required were in stock and at competitive prices. Their webs... See more


Company details

  1. Gun Shop
  2. Ammunition Supplier
  3. Art & Antiques
  4. Sporting Goods Store

Written by the company

Henry Krank & Company Ltd has been well-known in the UK gun trade for over 40 years. With a combined knowledge of the industry spanning several decades, the team at Henry Krank & Company delivers a wealth of information on everything for shooters and collectors.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(321)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reloading

I reload and have found Henry Krank to be extremely good value for bullet heads and other components.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Henry Krank

Very good, easy to order and work with, and parcels are very well packed and addressed for faultless delivery.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a customer for forty plus…

I’ve been a customer for forty plus years and these guys go out of their way to find interesting things to sell me
Prices are as good as they can be due to outside pressures
Delivery within 3 days to your door by snail mail parcel post
Just a vast array of things to see and buy
Alan xxx

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful and knowledgeable…

Friendly helpful and knowledgeable staff . Fast delivery of orders . Good range of 7mm bullets . Used to order from them when I was in the trade many years ago good to see their still trading .

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Fine Pietta reproduction Colt revolvers.

I have purchased a pair of Pietta blank firing revolvers from Henry Krank and have been very pleased with the quality of the guns and with their efficient service. They offer a unique chance to purchase historic firearms and replica's and essentially fulfill a lifelong dream of owning these. I appreciate that there is a company out there that fills this niche. Looking forward to purchasing and collecting more of these fine reproduction revolvers.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant place with knowledgeable and…

Brilliant place with knowledgeable and helpful staff. Always answered any questions with easy explanations and suitable recommendations. Dealt with them for years especially with my black powder firearms and would be very reluctant to go anywhere else. Happily recommend with no reservations

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Definitely the go-to shop for older…

Definitely the go-to shop for older guns, black powder and shooting stuff! Extremely helpful and knowledgeable and willing to share that knowledge and interest in the historical side of firearms. As someone with an interest in 19th century British long guns they have been a fantastic source of help and advice and now with my FAC no doubt a regular haunt for supplies.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Always very helpful

Always very helpful, and great stock level ,I don't think I have ever been and they didn't have what I was looking for now I have moved to Scotland I don't get chance now to call in and say hello, but I still order online if I see anything I want ,

14 October 2025
Unprompted review
Rated 5 out of 5 stars

The right company to buy from

First time l have been in contact with a company like Henry Krank & Co, but l wanted to make sure that l could purchase the right item when the time is right, and it appears that l should be lucky with this company, what they stock and sell would be adequate to my needs. Live fire, Blank firers, Collectables, they have it all, l can't go wrong with this company. Thankyou Henry Krank & Co. l know who l will be getting in touch with when the time is right.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware: Avoid the Auction

Warning to other Auction buyers: Our experience with their auction was truly terrible. After winning an item, we received no notification, no invoice, and no confirmation at all. Weeks later, the staff contacted us, falsely claiming we had been “unresponsive”. The tone of the email was full of reproof as if we were avoiding them. Totally exasperating as this was the first communication we received!

When we actually called to pay the bill, they made matters worse by being extremely rude and condescending. We asked to speak with a manager, hoping to clear things up, but she was even worse—rude, dismissive, and instead of resolving the issue, she told us they were cancelling the sale and reporting us to the-saleroom. This was shocking, especially since we were literally on the phone trying to pay.

We’ve been buying at auctions for over 15 years and never once failed to pay or been treated so poorly. Every other auction house has promptly sent an invoice by email or has called us to arrange payment. I checked and our details were correct, so no excuses. It’s incredibly frustrating when the auctioneer is clearly at fault! Maybe they need to reconsider auctioning!

23 September 2025
Unprompted review
Henry Krank & Co logo

Reply from Henry Krank & Co

We would like to make it clear from the start that this review is a complete fabrication of the events that unfolded.

Upon winning the lot at the auction (you will have received notification from the platform you bid on), we emailed you an invoice to request payment. After not receiving payment, we followed up with three further emails all to the same email address. You chose only to respond to the final email, in which we requested payment in a set time-period otherwise we would have to cancel your order due a breach of the T&Cs of the auction. You replied with language that was unacceptable.

Within the first 15 seconds of talking with a member of staff on the phone, you had resorted to verbal abuse and demanded to speak to a manager. Upon speaking with the manager, your abhorrent behaviour continued and the language aimed at the member of staff who had been trying to resolve the situation was nothing short of appalling. Simply put, you were not 'on the phone trying to pay', but instead on the phone to start a one-sided conflict with members of staff who were trying to help. We were quite frankly astounded, and concerned, by the escalation of anger from yourself over an issue that could have been easily resolved.

As a result of this, you have been reported to the auction platform on which you bid, and you will now have a permanent marker placed on your account so that other auctioneers can see, in detail, why you had your sale cancelled.

Rated 5 out of 5 stars

19th century American revolvers

After having decided to start collecting deactivated revolvers from the 19th century and particularly the American Civil War Period I found Henry Krank online. Before I decided to part with any money however I wanted to talk to someone about starting a collection, what to expect regarding deactivated guns, which I knew nothing about and many other subjects which as a novice I knew little about. I have found all of the staff informative and very helpful, always quick to answer emails and very friendly on the phone. I would recommend Henry Krank and its staff to anyone from the beginner collector like me to the experienced collector.

11 September 2025
Unprompted review

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