HelpMeChoose.com.au Reviews 

56
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

While investigating private health insurance, i signed up to Helpmechoose. They got straight on the phone, asked me my demographic details and suggested an appropriate fund for me and signed me up on... See more

Company replied

Rated 5 out of 5 stars

I found HelpMeChoose most helpful and easy to listen to and understand. Quan was my adviser & assisted with helpful information & had everything in place for me to change to NIB. Forms & membership n... See more

Rated 5 out of 5 stars

Thank you for helping me choose a better value for money healthfund. It Can Be Daunting but Connie made it an easy transfer. My consultant Connie Kalamaras was extremely helpful and her after service... See more

Company replied

Rated 5 out of 5 stars

It was that time (2011) my wife and I decided to take the private Health insurance and taking into account the number of products and the features, confusion is all we had. Then we came across "Help M... See more

Company details

  1. Money & Insurance

Information provided by various external sources

HelpMeChoose.com.au offers free online and over-the-phone comparisons by analysing your needs against hundreds of different products.


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4.0

Great

TrustScore 4 out of 5

56 reviews

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4.0

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Rated 4 out of 5 stars

Great customer service

Andrea was very friendly and a pleasure to deal with.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

We're very glad that Andrea has provided you with great customer service. I have passed on your kind comments to her.

Rated 3 out of 5 stars

was given wrong information

I would be very careful, I may or may not give this service a great wrap, as I was given wrong information, and changed medical providers, to be than informed that I wasn't covered for private hospitals were I lived.
Not happy that I wasted my time, to than go back to the provider I was with in the first place. If I was given some compensation of a $50 gift card I might be a little bit happier as I am now out of pocket, have to wait to receive new card to be able to access something I already had.
Consultants and supervision may need further training to provide better customer service to future customers

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello Leonie. Please accept our apologies for the confusion caused here. I have taken the time to look into this for you.

I see that there are two main private hospitals in your town, one of which became 'non-participating' with your health fund in October. The other hospital is still a participating hospital however, so you'd have been covered there.

After speaking with the team, I have learnt that we've arranged cover for you with a different health fund who have both local hospitals under contract.

Again, we do offer our sincerest apologies for the confusion caused. Hopefully we have managed to resolve the situation to a satisfactory level for you.

Rated 5 out of 5 stars

health insurance change of provider

I cal;led to check if you handled pet insurance, and discovered you did not. I spoke to Stansch, who was extremely helpful who suggested we check if our current health insurance provider was getting us the best deal. as it turned out there was a better deal available with NIB, so we changed.
A very easy process, just as we like it.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Thank you for taking the time to review us, Keith. I have relayed your kind words to Stansch.

Rated 4 out of 5 stars

Changing Health funds

Help me choose saved me a lot of time by finding the health funds that suited my needs.
I didn't change funds straight away(I started looking in August ..I think) and when I contacted them in Nov. they had all my information on file so the change over was smoth.

5 December 2014
Unprompted review
Rated 5 out of 5 stars

Great service and excellent outcome

I shopped this advice around and Youi said the HelpMeChoose offer was excellent and they couldn't match it. No one could match it. I saved $45 per month for better medical cover.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello Mal. That sounds like a great result! Thank you for taking the time to rate us.

Rated 5 out of 5 stars

I recieved very good help

I could not have asked for better assistance from Ben.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Your kind comments have been passed onto Ben. Thank you Doreen.

Rated 3 out of 5 stars

SERVICE WAS OK.HOWEVER IT DID NOT TELL THE WHOLE STORY

IT IS A GO SERVICE BUT WHEN I RANG TO GET HOSPITAL BENEFITS I WAS NOT TOLD JUST HOW MUCH THE LOADING WAS.TURNED OUT TO MUCH MORE EXPENSIVE THAN I FIRST THOUGH.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello Elizabeth.

Thank you for taking the time to review HelpMeChoose.com.au. I am sorry to here that the loading came as a surprise and that it wasn't picked up during your conversation.

We'd be more than happy to carry out another comparison for you (taking the loading into account) to ensure you're getting the best deal possible.

Rated 5 out of 5 stars

I was very happy with the service and the result.

The staff member who helped me was very patient and helpful. She got me a better deal on my health insurance, and went through all the the options very clearly, stopping to clarify whenever necessary. Thank you for the great service, and for making the difficult comparisons so much easier.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

We are only too happy to help, Christine. Your detailed review is warmly appreciated and very helpful in explaining to others how we aim to please.

Rated 4 out of 5 stars

I took up your choice

I found your service very good the staff were helpful and courteous. I have taken out cover with HCF as you advised.

5 December 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

the person who helped me was fantastic and made the change stress free. I would definitely recommend anyone to go through this service.

5 December 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Thank you Karen. You feedback is very much appreciated!

Rated 4 out of 5 stars

Wading through the Health Cover Maze

I probably wouldnt have changed to what turned out to be a better and more suitable cover for myself and my wife , if it hadnt been for the persistance of Alex at " Help me Choose "

15 November 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Your review is greatly appreciated, David. I have passed on your comments to Alex. Thank you.

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