Helly Hansen Reviews 

Awful customer service. Just really really bad and crazy not normal policies.

Customer service absolutely awful. 5 days and waiting to process an order. AI has you going around in circles.
Will never order from HH again. And as per reviews here - HH needs to get its act together. So many other worthy options available. Can’t believe companies still operate like it’s the dark ages

Helly Hansen soft shell Ski pants. £180.00.

these are much thinner 'soft shell' fabric than any other ski pants I've had - but. hey this is Helly Hansen maybe they have discovered a more technical Soft shell.

or maybe not

These ski pants with a base layer did nothing by way of keeping warm.
but worse than that - the production quality could give Shein a run for its money but at least Shein are cheap.
1) Not on of the seams are sealed or glued. ( Ski pant seams not sealed ????)
2) the leg seams are overlocked and stitched
3) Not one of the seams are top-stiched - which would add a layer of strength.
4) the thread used has to be the cheapest cotton possible and after one wear some of the thread has broken
and to add to that ...... The fabric has not been waterproofed. Ski pants that let in water ( rain or snow) that don't insulate can't really be called Ski pants
I sent out 4 emails to various sections of the company with my comments on the quality ( or lack of) production

Nothing

I filled in a customer service form and after 2 week standard reply asking for photographs.

The pants are made in China - but there is good production in China .

These pants did not come from one of those factories but to be honest - someone oversaw the quality control and failed miserably.

Shame on a company like Helly Hansen which is now proven to be expensive rubbish.

I've had better from Temu

Ok shoes, terrible experience returning the shoes as they didn’t fit, even though I ordered half a size bigger as recommended. It’s been 15 days since I returned the shoes and I still haven’t heard anything from them!

Women's Ægir Race Sailing Jacket
Farbe: 222 ALERT RED
Größe: L 1 € 390,00
Skagen Pro Sailing Bib Damen
Farbe: 980 EBONY
Größe: L 1 € 480,00
Ich habe fast 900 € für Segelkleidung auf der Nordsee (Schottland und Irland) gekauft und an allen Nähten zog der Wind durch. Getestet habe ich die Kleidung 6 Wochen in 2025. Die Antwort von Helly Hansen, ich soll den Leitfaden lesen und Funktionsunterwäsche kaufen. MADE in CHINA ist wohl eher der Grund!

Quality may have gone down, the website seems to have issues and they may be freezing out reviews to make their products seem higher quality than they are.

Bought two fleeces recently high pile polar fleece was made in china and felt like a plastic rug.

I would not recommend this product at all and the website is not allowing new reviews, which seems suspicious.

Customer service absolutely brilliant! My year old coat had a broken zip and I wouldn't normally complain but was a really fab coat. Without question they replaced my coat and were so efficient! Always loved their jackets and wont hesitate to buy from them again.

I purchased a jacket during Black Week, advertised at a discounted price of 2475 SEK (originally 3300 SEK). It seemed like a good deal until I later found the exact same jacket at XXL for only 1400 SEK. This left me feeling misled.

When I contacted Helly Hansen to address this, I received a standard reply explaining how to return the item. There was no acknowledgment of my concern about the price difference or any explanation provided. The customer service response felt impersonal and did nothing to address my disappointment.

I expected more transparency and engagement from a brand of this reputation. While the return process seems straightforward, it doesn’t make up for the lack of care in addressing pricing concerns.

I recommend carefully comparing prices before purchasing from their webshop.

I bought a pair of HH waterproof boots from Next for £150. Although not worn on a daily basis one of the tabs used to secure the laces snapped off making the boots unusable after only a couple of months. After exchanging umpteen emails with someone called Ahmed, the matter still hasn’t been resolved. When they eventually confirmed that the boots will be replaced there was radio silence. When asked if they had an update about the whereabouts of the replacement boots they still failed to reply. I feel that if I stop communicating with them the trail will run cold and they’ll just sweep this matter under the carpet. Little do they know I’m currently seeking legal advice to bring this matter to a close. Fair customer service Helly Hansen is not. If you want to throw your money away and pay over £100 for a pair of shoes or boots which only lasts a few weeks or months go ahead. Otherwise keep on fighting for your rights until the issue is resolved. I’ll never recommend anyone to purchase Helly Hansen products.

do not buy from helly hansen. i did but the item was to small so had to send back.noreturns lable the adress i was given had the wrong post code so the post office could not send.had to take the item home found the head office address sent it to them hoping for a refund as yet no ansewer from them .fail to meet my needs very very bad

I was very disappointed. I just bought a Helly Hansen winter jacket to replace my now 10-year-old HH winter which I loved and has been of great quality. The new jacket does not compare and after one day of use sip on the hood broke without me even touching it. 😕😕

Poppers not working on the front of the coat after one month after purchase. Have to send the £300 coat to a Scottish shop to be mended, at my own cost for postage. Which has to be tracked and insured. Once month after purchase and would have expected better. Would have expected a replacement coat.

Second attempt to buy a £500 jacket. Some months ago I tried to buy the same jacket online. It was proving difficult to make the purchase. I contacted Helly Hansen to be told the stock wasn't available and I got the impression there was an issue with the website and stock. So, here we are again. Item in stock and paid for but actually not in stock. Three possible reasons for the issue but they don't know which one. Very disappointing and surprised an organisation like this isn't a bit more switched on.

Lovely and quick customer service interaction this morning to help with a return. Super easy to use the chat function and had a return label in my inbox within a few minutes.

My navy blue Helly Hansen jacket faded badly but HH, now owned by Canadian Tire, were not interested at all. The jacket was made in China using a non-fast inferior dye. If you are thinking about buying a warm jacket for winter avoid HH or you are very likely to be disappointed.

Truly awful service. Ski clothing ordered in plenty of time for young daughters ski trip and still not even shipped - despite promises. About to ruin the holiday for her.
No accountability and vague promises. AVOID and DO NOT PURCHASE from them

Extremely poor service!
Bought several jackets for our company but Helly Hansen forgot to send us the invoices.
I made Helly Hansen aware of this on dec. 13, and they responded with a case number. I have now waited for 25 days. Still no answers or invoices. They only focus on service until they get you money.