We booked the Auschwitz Birkenau tour together with the Salt mines on one day. We did 18,000 steps during the 12 hour outing. We were booked to be picked up at an agreed rendezvous at 09... See more
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We booked two tours, one for Wieliczka and one for the thermal baths at Zakopane. Everything was great except for the funicular at Zakopane. There I think they usually skip the queue but this time... See more
We booked the Auschwitz trip via GYG. We selected and paid for a specific time slot as aware some companies change times. Definitely worth it as mo changes in times for us. Excellent communication vi... See more
Company replied
Booked a Golf Buggy Tour in Krakow for the Ghetto and Jewish Quarter duration 1.5hrs. Fantastic communication via Wattsapp and Google pin drops to help us find pick up location. Great day with a frien... See more
Company details
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Looking for unforgettable Krakow tours led by real locals? We're here to show you the city beyond the obvious. We’re a small, passionate travel agency based in Krakow, and for years we've been helping travelers from around the world explore this incredible city and its surroundings. Whether you're visiting for a day or a week, we offer guided tours in Krakow, day trips from Krakow, and cultural experiences that connect you with the heart of the region. We specialize in local, authentic, and sustainable tourism. From historical landmarks to hidden corners, we help you experience Krakow the way locals know and love it. Why Choose Us? 🧭 Local Knowledge: We're not just guides — we're Krakow locals who know the city inside out. From iconic sights like Wawel Castle and the Main Market Square to the backstreets of Kazimierz, we’ll take you beyond the typical tourist route. 🌿 Eco-Friendly & Responsible: We care about how we travel. That’s why we work only with trusted, eco-friendly tour providers who support local communities, care about the environment, and help us promote sustainable travel in Krakow. ✨ Personalized Experiences: Every traveler is different — and so are our tours. Whether you prefer a small group experience (up to 30 people), a more intimate setting, or a private tour tailored just for you, we’ve got flexible options to match your style. We focus on quality, not crowds — so every tour feels personal, engaging, and relaxed. 🤝 Small Team, Big Passion: We’re a local company that truly loves Krakow — and we love sharing it with others. With us, you’re not just another tourist. You’re our guest. Our mission is to provide meaningful, locally rooted, and authentic Krakow experiences for travelers from around the world. We believe travel should be more than just ticking off sights — it should be about connection. Connection to places, people, and stories. We want our tours to leave you with not just great photos, but lasting memories, a better understanding of Krakow, and a sense that you’ve truly experienced something real. Whether you're into history, food, culture, or nature — we’ll help you experience the best of Krakow and southern Poland with tours that are fun, thoughtful, and never rushed. Join us for a journey that goes beyond sightseeing. Explore Krakow Like a Local with HelloCracow!
Contact info
Wadowicka 6, 30-415, Krakow, Poland
- +48 500 720 706
- office@hellocracow.com
- www.hellocracow.com
4.5
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Poor communication
Booked a Auschwitz trip for 11.15am which was confirmed by email. They then send a load of general information via WhatsApp which mentions the pick up time has changed. No communication via email that the time had been brought forward to 5.30am!! Don’t trust this lot, they amend your booked time just to group bookings together.
22 July 2025
Unprompted review
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