Heinnie Haynes Reviews 

59,924
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the easy transaction process, prompt communication, and overall efficiency of their orders. Many people are delighted with the fast delivery, often receiving their items within a few days, even for international shipments. The products themselves are frequently described as high quality, with consumers appreciating the wide range and competitive pricing. However, some customers also noted issues with delivery services, experiencing delays and poor communication from the couriers. A few other people also felt that some products did not meet their quality expectations, citing issues like discoloration or poor retention in sheaths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the outstanding range, variety, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and fast delivery... See more

Service

People report positive experiences with service, consistently describing it as excellent, first-class, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of products and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency, with many praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several items and never been disappointed, great service easy transaction fully recommend. And super fast delivery. So I'm more than happy with the seller and the items I've received... See more

Company replied

Rated 5 out of 5 stars

Heinne Haynes purveyor of knives and quality EDC and military adjacent gear. The one thing that impresses most is the speed of delivery and if needed customer support. The only gripe I have is that K... See more

Company replied

Rated 5 out of 5 stars

I ordered two edc Real Steel knives, one was the Heinne own brand (red handle) on the basis that I would keep the one I preferred and return the other. Both knives turned up within 2 working days (ex... See more

Company replied

Rated 5 out of 5 stars

The most professional and user friendly knife shopping website in UK. They offer everything you need related to knives and outdoor gears except those illegal in UK yet wonderful ones. Otherwise, Heinn... See more

Company replied


Company details

  1. Camping Store
  2. Bags and Luggage Store
  3. Fishing Store
  4. Hunting Store
  5. Men's Clothing Store
  6. Watch Store

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

60K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(59,924)

2,133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered the torch they sent me one with…

Ordered the torch they sent me one with red and blue on the end phoned up the company spoke to a man. He said just to send it back and you send me the right one out the next thing it had been refunded.

7 May 2026
Unprompted review
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Reply from Heinnie Haynes

I am very sorry you were refunded; it was because we didn't have the correct item in stock. Sorry for our error.

Rated 5 out of 5 stars

Quality products and quality service

Quality products and quality service. Have been using Heinnie for close to 10 years. Always the place I go to when I'm looking for something built to last.

12 May 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your orders and continued support Jason

Rated 5 out of 5 stars

Leatherman Tool Pouch

I ordered a Leatherman Tool Pouch from Heinnie Haynes, and the communication and delivery were first class. I was notified by the courier of when I would receive my parcel, and it arrived on time.

The pouch was well packed, and I couldn't be happier.

I will definitely use Heinnie Haynes again.

5 May 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and support Carl

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Missed an item off my order but this was added by the team and shipped same day.

5 May 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and happy to help Nick

Rated 5 out of 5 stars

Tidy

Excellent service, usually the best price to. I always check here before I buy

7 August 2025
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

Great Price, Great Products, Great Experience

The range of products are just what I wanted at a price that was very competitive. The fact that the items came through next day was amazing bonus.
I will definitely be buying from Heinnie Haynes again

20 April 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and support Martin

Rated 5 out of 5 stars

Well informed

Well informed, polite staff who provide a fast, efficient service.

8 May 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and taking the time to leave a review

Rated 5 out of 5 stars

Heinnie Haynes is the store other stores want to be but really aren't

I have only ordered from Heinnie Haynes 5 or 6 times but each time the delivery is fast (within 2 days, usually next day) and the item arrives in perfect condition. Their delivery service is legendary! I wasn't sure and then my first parcel arrived. Yes, fast delivery and delivered in perfect condition. I too was impressed!

I have my HH parcels delivered to my local corner shop so I can collect it when I'm on my way home from work. I have nowhere to leave it at home, not safely. I need to produce photo ID and tell them a collection number. Job done, home with my parcel 3 minutes later. It's safe and easy and they do ID check, which I love.
My order comes in a box that's unrelated to what I've bought but has been reused by HH for me to recycle. That's great! It shows they are enviromrntally aware as a company. The package also has a warning of sharp edges inside. Heinne Haynes is a responsible retailer!

I love almost everything they sell so I know my HH journey has just begun. As a relative newbie, if I'm not sure about the gear or undecided between what is best to choose, I can simply call them and ask their advice! This is a service you have to admire. How lovely it is to just call up the very people that both test and use the things they sell. You can't say this about many stores.

What I'm telling you raises the prices slightly but I'm telling you it's more than worth the service from Heinnie Haynes.

I'm a knide person so just for us lot... Knives are sold at times within days of hitting American shelves but get this - HH sell special knives and also (what excites me most) they do collabs with knife makers and bring well-known knives in a legal size that don't lock, for British carry! That's the last thing I love about Heinnie Haynes. I really appreciate the effort they put into everything!

Thanks to everyone at Heinnie Haynes!

1 May 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your orders. I appreciate the detailed review setting out the process, and thank you for noticing the little things we do. We are here to help and happy to advise and guide through our product range. Thank you Amanda

Rated 5 out of 5 stars

As always, the best

As always. A great product, really well made. Delivered quickly and securely. My first choice for EDC and many other pieces of clothing

29 April 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and support

Rated 5 out of 5 stars

first class service

Always first class service from Heinnie, quick delivery and competitive prices unless anything changes I will be a lifetime customer.

1 May 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your orders and continued support Tom

Rated 5 out of 5 stars

I always find HH’s service excellent…

I always find HH’s service excellent and the items are of the best quality. Thank you for the efforts you go too.

30 April 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support; it is much appreciated

Rated 5 out of 5 stars

Great service

Always been on the ball with order's and post

30 April 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and taking the time to leave a review

Rated 5 out of 5 stars

I ordered it in the afternoon and it…

I ordered it in the afternoon and it arrived the next morning!
Have used Hennie Haynes before, great company to order from.
Tony M.

6 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Tony

Rated 5 out of 5 stars

Usual excellent service

Usual HH service - second to none, parcel arrived by "next day" delivery as usual. Well packaged and undamaged content. Many thanks, an excellent service.

30 April 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review Alan

Rated 4 out of 5 stars

Painless order, great knife but DHL….

Ordering was painless as was order tracking but delivery was delayed due to courier. In my experience, DHL aren’t a reliable courier.

28 April 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order, and sorry we were let down by DHL on this one

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