Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great service from both James and Henry. I never felt rushed or intimidated when I needed something explained. Henry was very patient and extremely efficient at returning calls . He worked for me at... See more
Company replied
I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my com... See more
Company replied
I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott expl... See more
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Company details
- Insurance Broker
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Life Insurance Agency
Written by the company
Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.
Contact info
Iveco House, Station Road,, WD17 1ET, Watford, United Kingdom
- 020 8421 7030
- hello@heathcrawford.co.uk
- www.heathcrawford.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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It all started so well and I was…
It all started so well and I was offered a price.
Once I was able to proceed - I was unable to reach the agent via direct phone number nor recieved any response from emails. Apparently she went away on holiday but there was no one covering her work. On her return I was told the price had increaded slightly which I agread to (not sure why now), then when I recevied the paperwork to sign the price had risen again by £180pa. This had not been mentioned to me. Apparently it was because we had moved into another month - but this was only because the agent went away & didn't respond to my communications. Not good and very unhappy so willl go elsewhere...
1 September 2026
Unprompted review
Reply from Heath Crawford
Hi Susan,
Thank you for taking the time to share your experience. We’re genuinely sorry that what started as such a positive experience became frustrating, particularly when you were ready to proceed and were unable to reach us.
We’ve looked into what happened and completely accept that our communication should have been better while your adviser was away. You should not have been left waiting for responses without knowing when someone would come back to you, and we apologise for that.
The original price you were quoted was based on a July policy start date. By the time you were able to proceed, the start date had moved to September and the insurer’s pricing had changed. While insurer premiums can change depending on the start date, we appreciate that this should have been made much clearer to you before you received the final paperwork.
I’m pleased that we’ve since been able to speak with you personally, apologise and find a solution that you were happy with, including arranging two months free to help offset the difference in cost. We’re delighted that you have now chosen to proceed with us.
Thank you for giving us the opportunity to put things right, and also for your feedback. We’ve taken it on board and will use it to improve how we manage communication when individual advisers are unavailable.
The Heath Crawford Team
Reply from Heath Crawford
We value your feedback, Adam. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Good response and very helpful advice…
Good response and very helpful advice throughout
26 August 2026
Reply from Heath Crawford
Thanks for the review, David. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
The service was very professional and…
The service was very professional and helpful resulting in a reduction of insurance premium. I would recommend this company. My thanks for a job well done.
26 August 2026
Reply from Heath Crawford
We value your feedback. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Sound advice
Sound advice ; good knowledge of health insurance market ; patience when responding to my numerous questions and professionalism
20 August 2026
Reply from Heath Crawford
Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
The lady who dealt with my health…
The lady who dealt with my health insurance was call Jenny. Her patience, knowledge and obvious desire to do the very best for me shone through. This level of customer service is rare these days.
Jenny is a real credit to the company!
29 August 2026
Reply from Heath Crawford
Thank you Tracey for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
Reply from Heath Crawford
We appreciate your kind words, Tim. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Reply from Heath Crawford
Thanks so much, Phillip, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
I had various correspondence with Umar…
I had various correspondence with Umar Adam at Heath Crawford saying that I wished to continue with the same Medical insurance company as I had an ongoing claim in place. So he arranged for the renewal with BUPA to go ahead with no problems. Therefore I recommend Heath Crawford very highly.
Richard William Lees
24 August 2026
Reply from Heath Crawford
Thank you, Richard, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Ziggy Sergel's help
I found Ziggy Sergel's knowledge, patience and kindness absolutely excellent.
26 August 2026
Reply from Heath Crawford
We value your feedback, Linda. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Excellent customer service
Excellent customer service - very informative, patient, and not at all pushy. Highly recommend.
29 August 2026
Reply from Heath Crawford
Thanks for the review, Claire. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
I did not go ahead
24 August 2026
Reply from Heath Crawford
Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
So helpful and patient
So helpful and patient. Thorough and kind. Answered all my questions however small. Thank you
23 August 2026
Reply from Heath Crawford
Thank you, Alana, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Application health insurance…
Excellent communication and help from Billy.He guided me through the whole process of application offering constructive advice as necessary.Would have no hesitation in recommending others.
28 August 2026
Reply from Heath Crawford
We value your feedback, David. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Excellent service
James was polite and efficient and secured a discount on last year's price.
27 August 2026
Reply from Heath Crawford
Thanks for the review, Jeff. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
Excellent service from Matthew Norris…
Excellent service from Matthew Norris at Heath Crawford. He couldn’t have been more helpful in setting up our new policies
27 August 2026
Reply from Heath Crawford
Thank you Andy for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
Straight forward renewal process
19 August 2026
Reply from Heath Crawford
We appreciate your kind words, Dan. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Exceptional service
Exceptional service, searching for the best deal for the health services we asked for. Saving us £1300 on our renewal fees. Thank you so much.
20 August 2026
Reply from Heath Crawford
Thank you Melanie for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
Great service by Adam
27 August 2026
Reply from Heath Crawford
We appreciate your kind words, Ramesh. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
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