Heatforce Reviews 

804
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff and installation teams for being exceptionally professional, polite, and efficient throughout the entire project from start to finish. Reviewers mention that solar panels and other modern energy systems are fitted very quickly, leaving properties remarkably clean and tidy with minimal daily disruption. Some reviewers were not happy with the maintenance service, experiencing ongoing communication problems, unhelpful company responses, and frustrating operational delays. Customers additionally experienced broken appointments, unannounced visits from workers, and persistent difficult issues with hot water supplies following the initial installation work.

What people talk about most

Service

Customers had ambiguous experiences with service, as opinions varied widely regarding the quality of work... See more

Staff

Consumers find staff to be positive, highlighting polite, knowledgeable, and professional service across all... See more

Product

People report positive experiences with product, noting that systems are performing extremely well and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our solar panels installed by Heatforce, I can't praise them enough, every trade that came to our property, scaffolders, electricians and installers were all very professional, treated us and... See more

Company replied

Rated 5 out of 5 stars

I have a service contract for my air source heat pump and central heating system. I am a householder living in Cardigan West Wales. Heatforce send an engineer out twice per year to service my system.... See more

Rated 5 out of 5 stars

The Heatforce installers were professional, friendly and very efficient. They worked well as a team. Our solar panels, EV charger and battery were fitted quickly and with a minimum of disruption. We... See more

Company replied

Rated 5 out of 5 stars

Had boiler issues for some time was recommended to go to British Gas who stated boiler was not repairable They gave quote HEATFORCE recommended by friend Quote for same boiler with 10 year war... See more

Company replied


Company details

  1. Solar Energy Company
  2. Boiler Supplier
  3. Heating Contractor
  4. Boiler and Heating Service
  5. HVAC Contractor
  6. Plumber

Written by the company

Heatforce holds contracts with local authorities, housing associations, charities, and utility companies to deliver plumbing, heating, and renewable services. Each year, Heatforce installs thousands of gas and oil boilers, fits hundreds of bathrooms, services thousands of central heating systems, and supplies and installs hundreds of fires, fireplaces, and Solar PV Systems.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(804)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer service

Service scheduled to accommodate my work 👍
Engineer called to advise me of estimated arrival time 👍
Engineer arrived on time, he was very polite, professional and fully completed the job 👍

Thank you
Tyrone

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Heatforce are highly recommended

Heatforce has been great since the new heating system was installed 2 years ago. Following the installation work we have used them to perform an annual service. We are prompted at the point the service is due, they arrive on the correct date and time, and complete the work without any fuss. I highly recommend Heatforce if you are looking for heating services.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Familiar face can make a difference

Very happy with Huw and the work he did to fix the problem. Nice to see a familiar face as I knew he could be relied on to do a great job just like he did servicing my boiler last year. Knows his stuff and cracks on with the job in hand.

25 June 2024
Unprompted review
Rated 4 out of 5 stars

Very courteous and polite engineer

Heatforce attended for our annual boiler service and the engineer was prompt and courteous. I had to ring them the following day as the boiler pressure gauge was rising. The same engineer attended that same afternoon after ringing me to tell me when he was attending. He explained the fault and rectified it in a few minutes.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Annual heating boiler service.

The engineer telephoned to say he was on his way, and arrived at the time he said. He was friendly and polite, and carried out the boiler service without any fuss. The boiler area was left clean and tidy. Thank you.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Reliable Service

The engineer rang to say he would be with me in half an hour, he arrived on time, the work was carried out quickly and efficiently,without any problems.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Sockets and extractor fans

As part of our ECO4 upgrades, we had a visit from Dallas from Heatforce to refit our electrical sockets and install our extractor fans etc. Dallas was excellent, he explained the process and worked swiftly to complete the task - he also resolved a couple of additional issues with our wiring that he came across whilst doing the refit. He was extremely professional and knowledgeable and even answered some of our questions about solar panels and battery storage etc. that are due to be installed shortly. He cleaned up after he finished and tested everything to ensure all was well. He was extremely polite and was a credit to Heatforce ..... highly recommended

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Nice, polite Engineer.

My engineer arrived on time, was polite and friendly, got on with the job and filled in my paperwork correctly to keep my warranty up to date. Very happy with the service.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Dallas provided an excellent service

Dallas provided an excellent service, he was professional, polite and efficient.
Everything was left clean and tidy after installation, which is needed at a pensioners property.
He explained how the system worked.

Dallas is a credit to the company.

30 May 2024
Unprompted review

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