Healthify Reviews 

536
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I placed an order for the HealthifySmart Scale (21+ Body Metrics) on 9th August, Order No. #HSF124902. The tracking status has been showing “Information received by Bluedart – Bangalore” for some t... See more

Rated 1 out of 5 stars

If there was a zero rating I would give that. They just run a scam . I was not told or clarified of any refund timing while I signed up for the payment plan and they pushed me into a six month plan... See more

Rated 4 out of 5 stars

I only use it for Calories and tracking my Macros and for that it's a great app! Its database of Indian food its exhaustive and the app is quite easy to use.

Rated 5 out of 5 stars

I joined Healthify me last June. I am very happy with the service provided. My sugar cholesterol all are under control. Yes I had initial glitches, like my both coaches left no proper response from t... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Health Food Store
  4. Personal Trainer
  5. Physical Fitness Program

Written by the company

Healthify is India’s #1 and Asia’s most loved health and fitness app, loved and trusted by more than 35 million users. We are constantly innovating to create lasting behavior change that helps our users achieve sustainable and long-lasting results. Our flagship coaching model, led by expert nutritionists and fitness trainers, has helped users across the globe achieve their health and fitness goals, including weight loss and managing medical conditions. With the power of personalized nutrition and fitness guidance, advanced tracking tools, AI technology, and cutting-edge health innovations, we are making strides toward our mission of healthifying a billion! HealthifyMe is on a constant lookout for individuals with a similar vision to shape the health and fitness space. If you are one of them, write to us at careers@healthifyme.com To know more about HealthifyMe, visit our website and see how we are empowering individuals to take control of their fitness journeys to become the best versions of themselves. Join the HealthifyMe community today and be a part of the future of fitness.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(536)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

They are scammers

They are scammers . They are just doing business of this profession . Marketing team will give you call and show you fake stars . And they just talk with you good until you get a membership after you will be lost . They do not take care . They deduct so much money As i told they are doing business .

DO NOT RECOMMEND ❌ ❌

10 February 2025
Unprompted review
Healthify logo

Reply from Healthify

Hey Kishan,

We understand that you requested a cancellation due to your hectic schedule, and our support team explored all possible alternatives to help you stay on track. As requested, the refund was processed with standard cancellation charges that apply across all platforms.

We truly value your experience and would love for others to hear your honest feedback too. If you could consider updating your review to reflect your overall experience, it would mean a lot to us. Wishing you the best, and we’d love to serve you again in the future!

Rated 1 out of 5 stars

Don’t sign up.They coaches are not…

Don’t sign up.They coaches are not good. The coaches did not change my mum’s diet plan and exercise plan for 9 months. After the first month once they set her a regime, She was eating the same food week after week. I put her on Healthify me thinking she will get the diet and exercise support from specialists to manage her type 2 diabetes. But they have a set and forget system if the client silently obliges. My mum js a senior and patiently followed thier diet and never challenged thier expertise. And then finally when she could not endure the boring diet week after week raised a concern with me when I visited her. When I challenged them they stated that she can eat anything from the pdf and not restricted food. She is not tech savvy and could not access the pdf nor understand thier jargonised diet words. Plus it defeats the purpose of putting someone on a diet plan is the client is the one making food related decisions. Imagine eating the same food weak after week. She lost muscle and became weak and used to have bouts of hypoglycaemia which could have killed her becuase of the lousy diet plan she was on. Which dietician makes you eat the same food week after week and does not bother to tweak it! When asked for a refund the Healthify support team refused to do so nor take any responsibility for the not providing any service after the first month. Pls don’t put your parents or get onto this mechanical set and forget app based system. Get a real nutritionist and trainer who you can see in real life. Healthify is just an app based scam with some good marketing but list service. What a waste of money and time

1 February 2025
Unprompted review
Rated 1 out of 5 stars

HealthifyMe’s Negligence: A Dangerous Gamble with People’s Health

I ordered a CGM device from HealthifyMe last Sunday, and even after 8 days, the order hasn’t been shipped from their warehouse. This is deeply concerning as it’s not just a product—it’s a device meant to monitor and manage health. Delays like this can jeopardize people’s well-being, especially for those relying on such devices for critical health management.

I contacted their support team multiple times over four days to check for updates, but the experience has been nothing short of frustrating. Each time, they ask for 15-20 minutes to respond, but the chat session often resets, redirecting you to a new support agent. You’re then forced to explain the issue all over again, and the cycle keeps repeating.

This kind of service is unacceptable, particularly for a company dealing with health-related products. By taking money upfront and failing to deliver, they’re playing with people’s health—a dangerous and irresponsible practice.

There’s no direct way to speak to someone, and their chat support is incredibly inefficient. I’ve lost ₹5000, and there seems to be no accountability from their end. I’ve sent an email in hopes of getting a response, but based on my experience so far, I doubt anything will come of it.

I strongly warn others: do not order from HealthifyMe. Once they have your money, their response is minimal to non-existent. This negligence is not just poor customer service; it’s a serious risk to people’s health.

19 January 2025
Unprompted review
Healthify logo

Reply from Healthify

Hey Chaitanya,
We deeply regret the distress and frustration you've experienced due to the delay in shipping your CGM device and the challenges with our support team. We understand how critical timely delivery is for health management, and we're truly sorry for any negative impact this has had on your well-being.

Your feedback is invaluable to us, and we've escalated your concerns to our management team to prevent such issues in the future. We've processed a full refund to your account. Additionally, a member of our escalations team will reach out to you promptly to understand your experience better and provide further assistance.

Rated 1 out of 5 stars

This company don’t have any time of…

This company lacks any sense of commitment. I signed up for a 6-month membership, which included a kit that I was supposed to receive within a reasonable timeframe. However, it has been over a month, and they have repeatedly misled me by claiming that my parcel has been dispatched. Today, when I contacted their support team, I was informed that the kit is out of stock and that nothing has been shipped yet. This level of dishonesty and lack of transparency is unacceptable.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time, money and energy

While reading the reviews on Google I can see everywhere there is only one person's name. Seems like some kinda influence play here. Anyways my experience worst customer service. Earlier I had taken both diet and yoga plan, so in diet they make you eat a lot, as much as the body doesn't need. Not everything is directly proportional to weight. I switched to yoga only, stayed with the coach Dr. Vidya for 1 year. She is the best yoga instructor I've met so far. I had really bad experience with customer care, or rather the management. I was recently operated and for the very same reason I was advised by my doc to do no other physical activity other than walking. So I wanted to pause my plan until my doc gave a heads up for yoga. Initially I was able to pause my plan but suddenly the plan got unpaused and all my money went to drain. They are the biggest health scam app. I guess fitonn is far better than this crap.

10 December 2024
Unprompted review
Healthify logo

Reply from Healthify

Dear Arunita,

We understand your concerns and deeply regret that your experience with us did not meet your expectations. Your health is our top priority, and we want to ensure this matter is resolved to your satisfaction.

Regarding your recent issue, once you share your medical documents, we will immediately pause your subscription as per our policy. Kindly reach out to us at support@healthify so we can assist you further.

We also appreciate your kind words about Dr. Vidya and are glad to know that her yoga sessions made a positive impact. Your feedback regarding our customer service and management has been noted, and we will use it to improve our processes and ensure a better experience for all our users.

Thank you for bringing this to our attention, and we hope to resolve this for you at the earliest.

Rated 1 out of 5 stars

Bunch of crooks

Bunch of crooks, ready to loot you. They will give false information and won’t resolve the issue. It has been 3 months dealing with them

14 January 2025
Unprompted review
Healthify logo

Reply from Healthify

Hey Amit!

We’re truly sorry to hear about your experience and understand your frustration. However, we see that our support team has successfully resolved your queries and shared the gift coupon code with you. Our priority is to ensure a seamless experience for all our users, and we deeply regret if we fell short of your expectations.

If you have any further concerns or unresolved issues, please reach out to us via the in-app chat assistance. We hope to see an updated review! :)

Rated 1 out of 5 stars

Pathetic Service- No regards for customers

I genuinely used to love this app and relied on it heavily during the lockdown. It was incredibly useful back then, and I had great memories of using it. Naturally, I decided to come back and use it again.

Unfortunately, my recent experience was a complete disaster. I was offered a limited-time plan through the app, but the app wasn’t working properly and wouldn’t let me sign up. When I reached out to customer support, I was connected with a specialist named Charles Roy, who was shockingly rude and unhelpful.

Instead of addressing the issue, he kept pushing expensive premium plans on me. When I declined and clearly stated that I only wanted the basic plan for my needs, his attitude became dismissive and downright unprofessional. It was evident that they only care about pushing their most expensive plans and maximizing profits, with no regard for the customer or their actual needs.

They didn’t care about resolving my issue or helping me access the plan I was interested in—they were solely focused on upselling and squeezing more money out of me. This kind of behavior is unacceptable, especially from a service I used to trust and love.

If this is how they treat returning customers, it’s clear they’ve lost their focus on customer satisfaction. Save yourself the frustration—this app is no longer worth your time or money.

12 January 2025
Unprompted review
Healthify logo

Reply from Healthify

Hi Ayushman,
We sincerely apologize for the issues you've faced with our app, especially regarding the sign-up process for the limited-time plan and your experience with our specialist, Charles Roy. This is certainly not the service we aim to provide, and I completely understand your frustration.

Our Track Plus feature offers a wide range of food databases and tracking tools to enhance your experience and can be purchased from the Healthify store at a minimal cost.

We take your feedback seriously, especially regarding our coach's behavior and the technical issues, and will address this immediately. To help us resolve this quickly, could you kindly share your details via the in-app chat so we can investigate further?

We’re committed to ensuring a much smoother experience for you.

Rated 1 out of 5 stars

They are simply scammers

They are simply scammers , fraud , just deducted lot of money from my accounts and their service is nill. Bloody cheaters not refunding my money. Don’t purchase plan from their app.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic service no reply through…

Pathetic service no reply through support centre
Feeling cheated

24 December 2024
Healthify logo

Reply from Healthify

Hey Akshat!
We understand that you raised a query regarding the CGM device, and our support team has responded, requesting your details to assist you with a replacement. To proceed, please respond to the ongoing chat or initiate a new one so we can assist you promptly.

Thank you for your cooperation.

Rated 2 out of 5 stars

The CGM devices do not sync properly…

The CGM devices do not sync properly with the App. In the earlier occasions the App used to read the value with a single touch to the CGM, however, this time it is hit and miss i.e. reads after after 5-7 times trial and errors

9 November 2024
Rated 1 out of 5 stars

I ordered CGM with Order number- HSF61334

I ordered CGM with Order number - HSF61334
and reading were completely inaccurate, it was showing a variation ranging from 75 to 125 difference from actual Glucometer test via blood.
We have been following with Healthify for long via email and chats...
but no response.
Worst product and worst customer service.
Never buy the CGM from Healthify !

21 November 2024
Unprompted review
Healthify logo

Reply from Healthify

Hey Sakshi!

We sincerely apologize for the delay and the inconvenience you've experienced with the CGM device. We understand how frustrating inaccurate readings can be, and we want to assure you that a replacement device has been shipped to you. All the relevant details have been shared via email, and we hope this resolves the issue and leads to a more positive experience. For any further assistance or concerns, please feel free to reach out to our chat support, available 24/7 from 9 AM to 12 AM. We’re here to help and appreciate your understanding.

Rated 3 out of 5 stars

Nothing bad

8 November 2024
Unprompted review
Healthify logo

Reply from Healthify

Hey!

Thank you for leaving the time to leave us a review! If you have any feature requests or suggestions for improvement, don’t hesitate to let us know through in-app chat. We're eager to make it a 5-star experience for you!

Rated 1 out of 5 stars

Ordered an exercise bench and nothing…

Ordered an exercise bench and nothing showed up. Still waiting a month later and customer service didn’t help.

1 October 2024
Healthify logo

Reply from Healthify

Hey Thomas!

We apologize for the inconvenience caused. The delay occurred as the Flexnest bench was out of stock. However, we’re happy to inform you that the refund has been successfully processed. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future!

Rated 1 out of 5 stars

The product ordered was not delivered…

The product ordered was not delivered and no communication has been given on despatch status. Our Order No. #HSF58904 dt 19-Oct-24.

We hope to hear from you soon.

Soni Goyal
8559000630

3 November 2024
Healthify logo

Reply from Healthify

Hey Soni!

We noticed a slight delay with your shipment, but we're glad to see the order has been successfully delivered. For any immediate assistance, feel free to connect with us through our in-app chat!

Rated 1 out of 5 stars

Its been a month and i didn't get my…

Its been a month and i didn't get my product delivered or there is no place to cancel it.

3 November 2024
Healthify logo

Reply from Healthify

Hey Pranav!

We understand there was a slight delay with your shipment, but we're happy to confirm it has now been delivered. If you need any further assistance, please don't hesitate to reach out to us via our in-app chat! Our support team is always here for you!

Rated 5 out of 5 stars

Good quality products

30 September 2024
Healthify logo

Reply from Healthify

Hey Tarun!

We’re so happy to hear that you love our products! 🌟 Your positive feedback means the world to us, and we’re committed to keeping up the quality.

Rated 5 out of 5 stars

The price was too good at CRED

The price was too good at CRED

MK

21 September 2024
Healthify logo

Reply from Healthify

Hello there!

We appreciate your positive review! 💯 It’s customers like you who inspire us to keep improving and creating great products. Thank you!

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