The whole process was smooth and efficient. The initial call was in depth to gather enough info to provide the most appropriate service. Viv Smith who delivered the service was excellent.... See more
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I cannot recommend Emma highly enough. She has supported me through an incredibly difficult and emotional period of my life when I wasn't sure how to move forward. I've never found it easy to open... See more
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I can’t thank Susie enough for the support, kindness and understanding she has shown me. She made me feel listened to, comfortable and never judged, even during some really difficult times. Her caring... See more
Company replied
I found it ever so enlightening to speak to a person with lived experience. Who also gave me some tools and an opportunity focus, look at and recenter myself. Whereby, I am now able to walk away from... See more
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Company details
Written by the company
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
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4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I would have left zero stars but it…
I would have left zero stars but it won’t let me.
We use this service through work.
I called in absolute crisis one day, I called several times as I was in a very desperate state. I believe i also used something online to talk to someone. Was told someone would call me back!
5 days I had a call back from a rather perky women asking how I was!!!! I told her she was having a laugh and politely said it was probably best we end the call there.
Waste of time and the lack of care for the caller could result in them feeling even more abandoned than they did when they made the initial call.
3 July 2025
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are sorry you have felt the need to raise this with us and are concerned to hear your comments.
We have requested some additional information from you, via Trustpilot, in order for us to make contact, assist and investigate the concerns raised further
Alternatively, if you prefer, you can email our team at feedback@healthassured.co.uk who will be able to assist you as well
Kind Regards
Customer Solutions Team
An excellent service
The process of requesting assistance was very easy and straightforward, but most important very quick.
Once matched with a counsellor, I was offered an appointment within a few days and then weekly. During the sessions I felt truly heard and given ideas on ways to tackle issues and move forward. I used the tools I was given and working together with the counsellor (Tash), my perspective, mindset and mood improved considerably as a result. Thank you from the bottom of my heart for providing invaluable help when I really needed it.
1 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are glad to hear that Tash has been able to support you and. It is always great to hear how our wonderful team has been able to help and we will be sure to pass this kind feedback on to Tash and the rest of the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I got everything I needed
I got everything I needed. Counsellor I saw was 100%.
1 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear the counsellor was able to help and you everything you needed from the time spent with them. We will be sure to pass your kind feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
A fantastic service!
30 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear you were happy with the service received and appreciate your kind words. We will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Sarah has been absolutely incredible…
Sarah has been absolutely incredible throughout all six of my sessions. Every experience has been a 10/10—I’ve consistently felt heard, respected, and genuinely supported.
From the very beginning, she created such a warm and welcoming environment. Her kindness and empathy made it easy to open up, and she has a remarkable ability to break down complex issues into manageable, practical steps. What really stood out is how personal and authentic her approach feels—it never once came across as scripted, which has been a concern for me with past counselling experiences.
I’m truly grateful for everything Sarah has done. She’s made a meaningful difference, and I just want to say a huge thank you for being so amazing! 😊
29 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear your kind words regarding Sarah and we will be sure to pass this on to them
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I was referred by work due to mental…
I was referred by work due to mental health issues. I called and spoke to a very uninterested lady who advised me someone would call back at some point over the next few weeks. I got a call back but I was not alone at the time so I couldn't speak. I asked if they could call back later only to be told "No you have to call us"
I did that only to be told again it would be at some point in the next few weeks.
I never received a call back after that.
Overall not helpful in the slightest!
1 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and we thank you for taking the time to leave your review
We are shocked to hear the above and would like to investigate and support you further
To do so, we have requested additional information, via Trustpilot, in order to reach out to you
Alternatively, if you would prefer, you can contact us directly at feedback@healthassured.co.uk
Kind Regards
Customer Solutions Team
Pick up the phone. You won't regret it
From the very first phone call to the final session I was treated with understanding and empathy. The sessions were flexible.so I could fit them in around my working week. I just felt safe.
27 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we have been able to assist you and we thank you for your kind words. We are always happy to support you and we will be sure to pass your feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
My Councillor was very understanding of…
My Councillor was very understanding of the complex issues myself and family have experienced and the impact I have dealt with.
They were able to understand my communication needs and the best tools that would suit me and they are working well.
I feel much better equipped to lean back on these tool to continue working through life matters that bring challenges and the intensity of my anxiety has reduced alot. That I am able to work again.
27 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and we thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service received and we are always happy to support you!
We will be sure to provide your feedback to the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Fantastic quick service
The charity I work for provides up to 10 free counselling sessions. Totally confidential. It was very easy and quick to organise. The counsellor was local, brilliant and lovely. Very good experience.
23 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear your feedback about the experience had using our service. We are glad to help and we will be sure to feed this back to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
My counselor was amazing I have been…
My counselor was amazing I have been listening to supported, felt like I was listened to with my issues, not judged at all. It was a friendly warm environment to have open and frank discussions with realistic targets set.
Whilst I hope never to need this service again if I do, I would be 100% happy to go back here.
22 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear how supported you felt and that we have been able to assist. We will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Hi received legal advice from this…
Hi received legal advice from this service which was really helpful and put my mind at rest. I would definitely recommend to my friends and family, the lady I spoke to was very knowledgeable, friendly and patient
Thank you 🙏
22 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we have been able to support you with this advice and appreciate your kind words
We will be sure to feed this back to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
A safe space that helped me heal
My experience with my counsellor- Barbara Cullen has been incredibly meaningful. While I know a lot of the work came from my own effort and commitment, I also want to recognise the role she played in that journey. She chose to show up for me week after week, to listen without judgement, and to create a space where I felt safe, heard, and understood.
During a time when things felt very heavy, she helped guide me through it with patience and care. Her support made a real difference in how I was able to process my thoughts and emotions, and ultimately move forward.
I’m truly grateful for her presence, her empathy, and her guidance throughout this process.
18 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to see your feedback regarding Barbara's service and that they have been able to support you. We are glad to hear how much it has helped you and please know we are always happy to support
We will be sure to pass this feedback on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Sessions for anxiety
I worked with Nafisa during my sessions for anxiety. I honestly cannot thank her enough for all the support and guidance she offered me during our time. Nafisa was very professional and made my sessions easy to open up with my emotions. Thank you again for your support
21 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear Nafisa was able to support you and will be sure to pass your kind feedback on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Health Assured helped me at a time when…
Health Assured helped me at a time when I was at my most vulnerable. They put me at ease and put me in touch with a professional practitioner quickly. I can’t recommend them enough.
11 February 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service received and it is great to hear we have been able to support you. We will be sure to pass your feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Responsive Service
They connected me with a mental wellbeing counsellor really fast. I was able to access weekly sessions with a trained professional. I was consistently supported with advice and emotional guidance.
20 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we have been able to assist and support you. We will be sure to feed this back to the team!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Great service and support
I would highly recommend Gill my counsellor, she was a great help through a very stressful time in my life. Gill was a great listener and was able to offer guidance and support.
20 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and we thank you for taking the time to leave your review
We are thrilled to hear about Gill's service and how they have been able to assist you. We will be sure to pass this feedback on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very attentive
Very attentive, fast communication, amazing app, helping tools are great, the checklists and daily plans really do help you get into a routine an help yourself in a positive mental aspect
17 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we could help. We are always happy to support you and will be sure to pass your kind feedback on to the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Supportive counselling service through my workplace
It was easy to contact the service and all of the counsellors I spoke with were supportive and empathic. It really helped knowing I could phone at anytime, even in the middle of the night and talk things through confidentially.
16 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear how the service has assisted you and appreciate the kind feedback. We will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Karen was a fantastic communicator who…
Karen was a fantastic communicator who helped me navigate each session. I felt comfortable in being in my authentic self which was essential for making the most of out each session. I really appreciate the time she spent talking with me.
16 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and we thank you for taking the time to leave your review
We are so glad to hear how great Karen's service has been and that they have supported you! We will be sure to pass your kind feedback on to Karen and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
K is for kindness.
Having support 24/7 just at the end of the phone is simply amazing. i have been using HA for years, when times are hard as well as when i have something to celebrate..
They always remind me to be kind to myself
14 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear that you are happy with the support received and your kind words will be fed back to the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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