Always very helpful. Served by Sharon at Yate and very knowledgeable about extra hand luggage for stoma people which my husband has now got this year so it will be our first time abroad with it.
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See what reviewers are saying
Racheal was excellent in helping me choose the right holiday for me! She was very knowledgeable and nothing was too much trouble and made the whole process simple. Excellent. Would have no problem... See more
Company replied
Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
Company replied
We’ve used our local Hays Travel agent for the last 3 years and have always had friendly service and a good travel experience.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
988 reviews
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The young lady was very helpful and…
The young lady was very helpful and made booking our holiday so much easier than using the library
3 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and 5* review.
Sophie was great Shane that P&O sold…
Sophie was great Shane that P&O sold out of the deal but Sophie saved the day. Great experience thanks
2 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments.
very friendly and knowagble
1 April 2026
Reply from Hays Travel - Yate
Thank you, have a great time, Emily
Very polite/pleasant
Very polite/pleasant
Helpful and knowledgeable and accommodating explained all booking details and all around happy with the service
1 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments have a great trip.
Sharon was very informative and helpful
31 March 2026
Reply from Hays Travel - Yate
Thank you for your 5* review have a great time
Another holiday booked with Hays Travel
As always the staff are very friendly, professional and very knowledgeable. Nothing is ever too much trouble when discussing and comparing holiday types and destinations to suit our needs.
31 March 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a fabulous time, Emily
We book all our holidays via Hays…
We book all our holidays via Hays travel in Yate always find the staff very helpful
23 March 2026
Reply from Hays Travel - Yate
Thank you for your great comments enjoy your break.
Second time using Hays
Second time using Hays, quick easy efficient friendly and accommodating.
Thoroughly recommended
23 March 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments enjoy your trip.
It’s easier than online booking.
Second year running we have booked with Hays, usually book online.
It’s nice to go in store and chat to someone and everything is taken care of including check in. Much more personal.
26 March 2026
Reply from Hays Travel - Yate
Thank you for your 5* review and coming back to see us have a great trip.
Reply from Hays Travel - Yate
Thank you, have a lovely holiday, Emily :)
Reply from Hays Travel - Yate
Thank you for the 5* feedback have a great time away.
The woman was very knowledgeable and…
The woman was very knowledgeable and make me feel at ease with my cruise booking and took her time explaining everything I had to do.
15 March 2026
Reply from Hays Travel - Yate
Hi David thank you for the glowing 5*review we hope you have a fab time on your cruise.
My experience in booking a holiday was great was…
My experience in booking a holiday was very good. Most helpful, patient and very knowledgeable.
13 March 2026
Reply from Hays Travel - Yate
Thank you for your 5* review have a fabulous time away.
Friendly efficient knowledgeable…
Friendly efficient knowledgeable service. Very satisfied
14 March 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, I hope you have a fabulous time in Switzerland. Emily
Usual professionalism and efficiency in a friendly environment at Hays to book our holiday
Before we went into Hays we knew our holiday destination and approximate dates to travel - 3 nights in Lisbon staying in the 5* hotel, which our son recommended as being central and in a ‘flat’ area (important as we both have mobility limitations) after his city break in the capital last year. Then 1 week with family at their house further south in Portugal. Emily was very helpful with a friendly approach. Luckily the hotel was available for the days we requested, plus outbound flight from Bristol and return flight from Faro were at convenient times. Emily answered all our queries so we were happy to pay the full amount as the holiday is imminent in 2 months. The whole procedure was carried out within a short period due to Emily’s efficiency, experience & professionalism - thank you.
4 March 2026
Reply from Hays Travel - Yate
Thank you for the glowing review we hope you have a great time with the family.
Best Travel Agent
We always go to Hays Travel and we always have agood experience Emily was very helpful we often go to her for that very reason love Hays Travel all the staff are very good
8 March 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a fab time in Malta, Emily :)
Superb customer service
Our travel agent made lots of suggestions for us based on what she knew from our previous booking. She remembered us as previous customers, remembered our last holiday and things about our booking. Superb customer service.
28 February 2026
Reply from Hays Travel - Yate
Kerry, thank you very much for such a lovely review! I was my pleasure to book your holiday again! Have a wonderful holiday in Croatia.:) Kateryna
Very helpful
3 March 2026
Reply from Hays Travel - Yate
Hi Sharon, thank you very much. Enjoy your amazing tour! Kateryna
Reply from Hays Travel - Yate
Hi Christopher, thank you very much for booking with us! Have a wonderful holidays! Kateryna
Always happy to go into Hays Yate
Always happy to go into Hays Yate. Isabelle was very helpful and found is a lovely hotel on lake Garda.
We are very much looking forward to our holiday
3 March 2026
Reply from Hays Travel - Yate
Hi Roland, thank you very much ! Have a fabulous time in Lake Garda! Isabelle
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