Always very helpful. Served by Sharon at Yate and very knowledgeable about extra hand luggage for stoma people which my husband has now got this year so it will be our first time abroad with it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Racheal was excellent in helping me choose the right holiday for me! She was very knowledgeable and nothing was too much trouble and made the whole process simple. Excellent. Would have no problem... See more
Company replied
Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
Company replied
We’ve used our local Hays Travel agent for the last 3 years and have always had friendly service and a good travel experience.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
988 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service and advice. Helpful staff and able to arrange flight from Bristol
4 June 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, I hope you have a great time! Emily
Reply from Hays Travel - Yate
Thank you! Have a fab time on your cruise, Emily :)
Customer service was very good &…
Customer service was very good & helpful, polite & answered all our questions
8 June 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, have a lovely time in Gozo, Emily
Reply from Hays Travel - Yate
Thank you for the 5* review we hope you have a great time away.
Reply from Hays Travel - Yate
Kathleen, thank you! Have a lovely time in Malta. Kateryna
Reply from Hays Travel - Yate
Anne, thank you! Have a great time in Menorca . Kateryna
Katherina was a very kind
Katherina was a very kind, helpful, efficient, customer-oriented professional in managing my booking.
I left you completely satisfied.
Thanks to Katherina for that..
Because experiences in such cases are largely personal.
31 May 2026
Reply from Hays Travel - Yate
Hi Szabina, thank you so much for such a lovely review! Enjoy your cruise ! :) Kateryna
I have booked many holidays with Hayes…
I have booked many holidays with Hayes over the years and always had a wonderful service. Emily was super helpful and friendly
29 May 2026
Unprompted review
Reply from Hays Travel - Yate
Hi Jeremy, thank you very much ! Have a great time ! Emily
An easy visit as normal.
As always the team at Yate branch were super helpful and we booked with no trouble at all. We have used this branch for many years.
31 May 2026
Reply from Hays Travel - Yate
Hi Steve, thank you very much! Have a wonderful time. Rebecca
Helpful and attentive
Helpful and attentive. As ever Jo puts a lot of work into finding us the best holiday she can and it always works a treat.
29 May 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, a pleasure as always
Regards
Jo
THANK YOU HAYS YATE STAFF
As always everyone in the Yate office was helpful and we got just what we wanted, we have used Hays in Yate for years and would never use anyone else.
28 May 2026
Reply from Hays Travel - Yate
Thank you for the 5* review & lovely comments and for your continued Support over the Years Cat
Holiday booking experience
Rebecca was very helpful . There was no rush & all aspects of holiday discussed.
Insurance and car parking all sorted.
26 May 2026
Reply from Hays Travel - Yate
We're so glad we could assist with your holiday plans. Your kind words are truly appreciated
Great help in deciding on a holiday in…
Great help in deciding on a holiday in lanzarote, gave us loads of advice about the area we chose.
23 May 2026
Reply from Hays Travel - Yate
Thank you for your great comments,
Rebecca
We always book with Joanne
We always book with Joanne. She is very efficient with a lovely personality.
21 May 2026
Reply from Hays Travel - Yate
Hi Julie thank you for your lovely comments and 5 * review have a great time.
Always an excellent service at Hays
17 May 2026
Reply from Hays Travel - Yate
Thank you for the lovely 5* review have a fabulous time.
Enjoy booking our holidays with Cat.
Booking our holiday in person with Hays Travel in Yate is part of our holiday experience.
The staff make us so welcome when we arrive at the shop and have come to recognise us.
We book with Cat and walk past the shop and go in when we see her and that she is free.
Cat makes our holiday booking fun. She is knowledgeable, efficient and makes booking a holiday a pleasure.
9 May 2026
Reply from Hays Travel - Yate
Aww thank you for the 5 * review and the lovely comments always a pleasure to see you and we have a laugh. Cat
Friendly staff remembered our names…
Friendly staff remembered our names from previous visits
6 May 2026
Reply from Hays Travel - Yate
Thank you for the glowing 5* review I hope you have a great time Cat x
Helpful and knowledgable
Rebecca assistance finding our holiday, was exceptional, taking all requirements into account
12 May 2026
Reply from Hays Travel - Yate
Thank you for your great comments!
Rebecca
Holiday
The staff at our local Hays Travel in Yate are always very approachable and helpful .The process of booking your holiday is made much easier with their help and guidance nothing is too much trouble for them
12 May 2026
Reply from Hays Travel - Yate
Thank you for your comments, it was a pleasure to book your holiday, I hope you have a great holiday, and I may even see you at Bristol Airport as I am flying on the same day.
Kind regards
Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.