Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
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See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
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we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
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Helpful member of staff
Emma was able to provide a holiday which fitted our requirements.
26 November 2025
Reply from Hays Travel - West Bridgford
Morning Michael, glad we was able to help you with holiday and look forward to many more. We really appreciate the great review, Thank you.
Wendy@Westbridgford.
Very easy to book the holiday
Very easy to book the holiday we wanted- used the West Bridgford branch as Mapperley (closest to me) is being refurbished . The holiday was price matched to a lower online deal. We use Hays travel a lot and it’s always our easiest and safest option .
They offer payment deals but I prefer to pay off large chunks when I can.
Thanks
20 November 2025
Reply from Hays Travel - West Bridgford
Thank you for your lovely review! We really appreciate you choosing Hays Travel! enjoy your holiday! Gemma@westbridgford
Excellent service once again
Excellent service once again, from Wendy at Hayes travel west bridgford.
She always goes extra mile to get you want at right price.
Happy returning customer.
16 November 2025
Reply from Hays Travel - West Bridgford
Morning Micheal. Thank you so much for your wonderful review! We’re delighted to hear that Wendy has once again provided you with excellent service. Owen@Westbridgford
Owen was very helpful and his colleague…My first booking experience with Hay's travel
Owen was very helpful and his colleague very reassuring as I was booking a first solo holiday following the death of my wife.
They pretty much price matched the on line quote I had on my phone for the holiday and feel the slight discrepancy of approximately £20 well worth it to have the much preferred paper ticket experience and their help in general in making my decision.
15 November 2025
Reply from Hays Travel - West Bridgford
Thank you for the lovely review. We’re so pleased Owen and the team were able to help and that the booking process felt reassuring. We really appreciate your support and wish you a fantastic trip. - Gemma@WestBridgford
Reply from Hays Travel - West Bridgford
Good afternoon Maureen. Thank you so much for your kind words! I’m glad I could help and really appreciate your feedback - Gemma@westbridgford
Peru excursion
Has always a great experience hassle free extremely helpful
Wendy at west bridgford .is the most helpful travel Advisor.nothing was to much trouble to meet my criteria
8 November 2025
Reply from Hays Travel - West Bridgford
Thank you for your fantastic review! We’re so pleased to hear you had another great, hassle-free experience. I'll be sure to pass along your lovely feedback to Wendy. Owen@Westbridgford
Our Travel Consultant Wendy
Our Travel Consultant Wendy, was Very Good in Every Way, Professional, Easy to Talk With. Listened & Made the Whole Experience Welcoming & Enjoyable. Couldn't of Asked for a Nicer Lady to do Business With.
1 November 2025
Reply from Hays Travel - West Bridgford
Afternoon Mary, Thank you so much for your wonderful review! We’re delighted to hear that Wendy made your experience so enjoyable and effortless. I will be sure to pass along your kind words to her. Owen@Westbridgford
WENDY was great she looked after us…
WENDY was great she looked after us very well well done Wendy
2 November 2025
Reply from Hays Travel - West Bridgford
Morning Brian, So glad Wendy was able to help you and look forward to many more. Thank you so much for your great review. Owen@Westbridgford
Brilliant service from Owen
Brilliant service from Owen, although in training was incredibly good and when he was not available Wendy was also brilliant. Thanks very much. You answered all our questions and handled all our wishes superbly.
1 November 2025
Reply from Hays Travel - West Bridgford
Afternoon Mr Everton. So glad I was able to help you with booking your holiday and look forward to hearing about it. Thank you so much for you great review. Owen@Westbridgford.
They helped in all aspects of the…
They helped in all aspects of the holiday booking, nothing was too much trouble.
20 October 2025
Reply from Hays Travel - West Bridgford
Hi Janet, thank you so much for your lovely review! We’re so pleased to hear you were happy with the service and that we could help make your holiday booking easy. We really appreciate your kind words! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Emma, Thankyou so much for your lovely review! Gemma@westbridgford
A very supportive service in arranging…
A very supportive service in arranging the right hotel for our needs. Happy, pleasant staff, Emma and Wendy showing empathy and professionalism in sorting our holiday.
23 October 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We’re so pleased to hear Emma and Wendy were able to help you find the perfect hotel. We really appreciate your kind words and hope you have a fantastic holiday! Gemma@westbridgford
Wendy was amazing as always talked me…
Wendy was amazing as always talked me through everything listened to where we wanted to go again and found us a fantastic deal in a great location she’s a credit to the west Bridgford team thankyou Wendy Nick & Edd
17 October 2025
Reply from Hays Travel - West Bridgford
Hi Nick
Thank you for you kind email. We look forward to seeing you again soon - Emma@Westbridgford
Super helpful and super patient staff…
Super helpful and super patient staff own both recent visits.
11 October 2025
Reply from Hays Travel - West Bridgford
Morning Mr Addiscott. We appreciate your Fab review thank you. We look forward to seeing you in Branch again soon.
Emma@WestBridgford.
They were very nice and very helpful i…
They were very nice and very helpful i will most certainly go back to this company to book my holidays in thy future
2 October 2025
Reply from Hays Travel - West Bridgford
Good morning Gurmeet, Thank you so much for your lovely review! We're so glad to hear you had a great experience with us. We really appreciate your support and look forward to helping you book your next holiday! Gemma@westbridgford
Holiday information...emma was very helpful answering our…
Gemma was very helpful answering our questions and making feel at ease.
9 October 2025
Reply from Hays Travel - West Bridgford
Goodmorning Linda, Thankyou so much for your lovely review! We're so happy you enjoyed your experience here at our branch. We hope you have a lovely time and we will see you for your next one! Gemma@westbridgford
The staff were extremely patient and…
The staff were extremely patient and helpful. A little more knowledge of actual hotels and resorts would have made it a 5 star review/
8 October 2025
Reply from Hays Travel - West Bridgford
Good morning Kevin, Thank you for your kind review! We’re so pleased to hear you found our team patient and helpful. We really appreciate your feedback and will use it to improve to make your next visit a 5-star experience! Gemma@westbridgford
Gemma was great she couldnt have been…
Gemma was great she couldnt have been more helprul credit to the team
12 September 2025
Reply from Hays Travel - West Bridgford
Good afternoon Susan. Thank you so much for your kind words! I’m really glad I could help, it means a lot to know you had a great experience. Gemma@westbridgford
I was greeted with a smile from Gemma
I was greeted with a smile from Gemma, I explained that I was looking for a short break to celebrate my 60th birthday. I had no idea what I wanted and hoped that she had plenty of patience to help. Gemma was amazing she came up with some great ideas and with no time at all I had a short break booked with parking at the airport and all the documents printed out Thank you Gemma and Hayes Travel.
30 August 2025
Reply from Hays Travel - West Bridgford
Thank you for the fab review. Glad that I was able to assist you with your Holiday. I'm sure you'll have an amazing Birthday. We look forward to helping you with many more holidays.
Gemma@WestBridgford.
Reply from Hays Travel - West Bridgford
Morning Mr Dilhe. Thank you for the great review. Always good to see you both in Branch.
Wendy@Westbridgford.
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