Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
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See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
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Excellent service
A very positive welcome and excellent service. Helpful and efficient in finding flight times and hotel prices. Information e-mailed to me for further consideration.
31 January 2026
Reply from Hays Travel - West Bridgford
Hi Miss Clifford
Thank you for your kind email. It was great to see you in store again and look forward to seeing you again very soon - Emma@Westbridgford
Polite
Polite, professional staff who knew what they were talking about and were able to come up with a suitable holiday package.
7 February 2026
Reply from Hays Travel - West Bridgford
Hi Pauline
Thank you for your review we look forward to seeing you all again very soon - Emma@Westbridgford
Talking through things either Wendy who…
Talking through things either Wendy who was very friendly and knowledgeable.
5 February 2026
Reply from Hays Travel - West Bridgford
Hi Linda, Thank you so much for your lovely review and for taking the time to share your experience. We really appreciate your kind words and hope to help you again in the future. Gemma@westbridgford
Lovely personal service delivered by…
Lovely personal service delivered by Wendy & found us a great price as wel
27 January 2026
Reply from Hays Travel - West Bridgford
Miss M Madden,
We appreciate you taking the time to leave us such a wonderful review. We are so glad that you were happy with the personal service and price.
Hays Travel
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review, It really means a lot to Emma and the whole team. We truly appreciate the recommendation! Gemma@westbridgford
Very helpful staff who took as much…
Very helpful staff who took as much time as we needed to find the right holidays
31 January 2026
Reply from Hays Travel - West Bridgford
Good Afternoon, We’re delighted to hear you found our team helpful and enjoyed the service. We look forward to helping you again. Gemma@westbridgford
Booked our holiday with hays again and…
Booked our holiday with hays again and as usual wendy was brilliant but all staff at west bridgford are helpful
27 January 2026
Reply from Hays Travel - West Bridgford
Morning Teresa. Great to see you both in Branch. Thank you for the great review. Glad I was able to assist you with another fantastic trip. Look forward to seeing you both again soon.
Wendy@westbridgford
Emma was so helpful & professional
Emma was so helpful & professional, able to answer all our queries. Very efficient when a room was removed online, she phoned &was able to compromise to meet our needs.
28 January 2026
Reply from Hays Travel - West Bridgford
Hi Ann
Thank you so much for your kind review. It was great to see you all in store and I look forward to seeing you again very soon - Emma@Westbridgford
As always we had excellent service,
As always we had excellent service,
Wendy and Emma are always great people to deal with.
28 January 2026
Reply from Hays Travel - West Bridgford
Hi James, We’re really pleased to hear you received excellent service once again. Wendy and Emma will be delighted to know how much you enjoy dealing with them. Gemma@westbridgford
Good service
Friendly helpful staff(wendy) listens to your requests & helps to find best deals
26 January 2026
Reply from Hays Travel - West Bridgford
Afternoon Elizabeth. Thank you for the great review. It was great to see you both in branch and glad I was able to get you the best deal. Look forward to seeing you both again soon.
Wendy@Westbridgford.
Holiday Booking - January 2026
Booking through Hays was very straightforward and efficient. It did help that we had researched our holiday location beforehand but wrapping up all the details like booking seats and special assistance for my wife, plus meals on board was made easy for us. Staff at Hays have always proved most helpful with any queries and we'd certainly recommend them as a Travel Agent.
18 January 2026
Reply from Hays Travel - West Bridgford
Goodmorning Taylor. Thank you so much for your lovely review and recommendation. We’re really pleased to hear your booking experience was straightforward and that our team could help with the finer details. We hope you have a fantastic holiday and look forward to assisting you again in the future. Gemma@Westbridford
Hays Travel
Reply from Hays Travel - West Bridgford
Goodmorning Marie, Thank you for your kind feedback. We’re delighted to hear you found our team friendly, helpful and efficient, and we hope to assist you again in the future. gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Mrs Compton
Thank you for your email it was great seeing you in store and look forward to seeing you again -Emma@Westbridgford
Jemma spent quite a bit of time viewing different dates to find a reasonably priced flight to Australia. She persevered and even endeavoured to find a flight the client had seen. Pleasant manner.
Jemma spent quite a bit of time looking for a reasonably priced flight to Australia
20 January 2026
Reply from Hays Travel - West Bridgford
Goodmorning Danuta, Thank you so much for your lovely review. It was lovely to meet you I appreciate the positive feedback and hope to see you again in branch soon! Gemma@westbridgford
As always Wendy was a great help!
As always Wendy was a great help in finding us a holiday that suits are needs, she was extremely patient with us showing us a wide variety of options. We honestly wouldn't go anywhere else to book our holidays
20 January 2026
Reply from Hays Travel - West Bridgford
Afternoon Debra.
Thankyou for the fab review. Always good to see you both in Branch. Glad I was able to help you with your booking. Wendy@Westbridgford.
The agent was very patient with us and gave us good advi
The agent was very patient with us and gave us good advice
11 January 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Scothern, We are so happy that our service helpful! Thank you for your review it means alot to emma and the team Gemma@westbridgford
Hays Travel
Very helpful service
Very helpful service, choices explained, very pleased with the experience and a lot of stress abd worry removed.
10 January 2026
Reply from Hays Travel - West Bridgford
Keith Wenborn,
We are so pleased to hear that our service was helpful and made things easier for you. Thank you for sharing your positive experience with us!
Emma@WestBridgford
Hays Travel
Wendy was really good
Wendy was very knowledgeable and tried lots of options as we were 3 travellers
18 January 2026
Reply from Hays Travel - West Bridgford
West Bridgford resident,
We're happy to hear that the options offered met your needs. Thank you for your positive feedback regarding the service you received.
Wendy@Westbridgford
Hays Travel
Very friendly and knowledgeable young…
Very friendly and knowledgeable young lady helped myself and my wife decide on our trip
17 January 2026
Reply from Hays Travel - West Bridgford
Hi Mr Johnson
Thank you for you email. It was great to see you in store and look forward to seeing you again very soon - Gemma@Westbridgford
Emma was very friendly and made us feel…
Emma was very friendly and made us feel welcome. She explained everything brilliantly and helped us choose our perfect holiday without pressuring us. Would definitely use Hayes Travel again.
17 January 2026
Reply from Hays Travel - West Bridgford
We're happy to hear that you felt welcome and that our explanation helped you choose your perfect holiday. We appreciate your kind words and look forward to assisting you again! Gemma@westbridgford
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