Hays Travel - Teesside Park Reviews 

3,141
TrustScore 5 out of 5

5.0

Unit 8c Teeside Retail Park, TS17 7BW Teesside, GB


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Rated 5 out of 5 stars

The assistant was helpful and cheerful and made me feel comfortable .she helped me with picking cabins and found her very capable. The assistant at the money exchange was also very helpful to as I h... See more

Company replied

Rated 5 out of 5 stars

The lady who dealt with our enquiry was very polite, respectful and very knowledgeable. Chantel was very helpful going above and beyond to ensure that we got the cruise we wanted. Chantel is a massive... See more

Company replied

Rated 5 out of 5 stars

Lauren at Teesside park branch was so patient. I had to book my holiday for only 8 days notice. There was hardly anything my specifications left so she looked in 4 different countries then the resorts... See more

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Rated 5 out of 5 stars

Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom

  • 01642988757

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,141)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Libby and the Team at Teesside Park…

Libby and the Team at Teesside Park were fantastic as usual. Evie was so knowledgeable and helpful and nothing was too much. We went in to finalise a holiday for this year and ended up booking our first cruise. Thank you for making the visit so effortless.

20 July 2026
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Reply from Hays Travel - Teesside Park

David,

Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your visit was effortless and that you found the team so knowledgeable and helpful. We hope you have an amazing time on your first cruise!

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

The costumer services was brilliant

The costumer services was brilliant, we were explained everything in detail before booking and the made the experience of booking a holiday was made easy

20 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Great communication and helpful making…

Great communication and helpful making me decide to book the holiday very well presented and professional

18 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Tania Golightly,

Thank you for your wonderful feedback! We are so pleased to hear that our communication and professionalism helped you in deciding to book your holiday with us. We appreciate your kind words.

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

We always book with Hayes and are…

We always book with Hayes and are always happy with the service

19 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside

Rated 5 out of 5 stars

The travel advisor Lauren went above…

The travel advisor Lauren went above and beyond her remit, before we confirmed our booking she looked into alternative hotels and areas in Sri Lanka.She was courteous, patient and all out helpful. A credit to the company

19 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your kind words for Lauren & for booking your well deserved trip with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

As usual we had first class service

As usual we had first class service. Libby knows exactly what we love. Always new experiences but that suit us. Takes into account disabilities etc. we are never disappointed with the holidays book. We would highly recommend Hays travel Teesside park.

18 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your kind words for Libby & for always choosing to book your holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Libby’s AMAZING

As always Libby arranged everything we asked for, no troubles no hassles. She came back to us very quickly with the hotels we’d requested on our multicentre trip all arranged fantastically. We don’t know what we’d do without her. Service with a smile 😃. We wouldn’t go anywhere else. Thank you Libby and Hays.

18 May 2026
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Reply from Hays Travel - Teesside Park

Mrs Claire Powell,

Thank you for your fantastic 5-star review! We are so pleased to hear Libby arranged everything perfectly for your multicentre trip. We appreciate your kind words and loyalty.

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

Our agent (Lauren) was amazing from…

Our agent (Lauren) was amazing from start to finish. She was as knowledgeable as possible, did her best to get us the best deal for our budget.
We weren’t rushed. She was very experienced & this came through. *****

18 July 2026
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Reply from Hays Travel - Teesside Park

Claire,

Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that our agent was able to find you the best deal. We always strive to provide knowledgeable and unhurried service.

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

Great staff always looking to help .

Great staff always looking to help and help us decide on the holiday we are looking for 10 out of 10 every time. They make the booking process so simple with their help and guidance.✔✔

18 July 2026
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Reply from Hays Travel - Teesside Park

Vernon Phillips,

Thank you for your wonderful feedback! We are delighted to hear that our team consistently provides excellent assistance in planning your holidays and makes the booking process simple.

Kind Regards
Hays Travel Teesside Park

Rated 3 out of 5 stars

Great service when initially booking…

Great service when initially booking our holiday. When we went to purchase currency we were told there is a minimum spend to access a better exchange rate, we had already spent nearly 6 times this amount. I raised this query when in branch again and was told they operate two separate businesses.

14 May 2026
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Reply from Hays Travel - Teesside Park

Thanks for taking the time to speak to me today I hope you and your family have a wonderful holiday - Libby and Team

Rated 5 out of 5 stars

We always travel with jet2 but like to…

We always travel with jet2 but like to come in store and book with Hayes travel. The friendly and knowledgeable service is first class and all the staff are lovely and helpful. A particular shout out to Courtney who has helped us book several trips now. We wouldn’t hesitate recommending you to friends and family xx

15 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your kind words for Courtney & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Alyson was very helpful and made sure…

Alyson was very helpful and made sure we had everything we needed for our holiday

15 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside

Rated 5 out of 5 stars

Alison is brilliant!

Always helpful. Making sure we get the right deal at the hotel that we want.
Alison is brilliant. She always takes time to have a chat and make sure we are well looked after. This time she made us an appointment so we didn't have to wait. This helped for my Mam who doesn't like having to hang about for too long.

14 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Very friendly Courtney!

Very friendly Courtney!
She was helpful and give us a lot of guidance.
Good customer service.

6 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Courtney was very knowledgeable gave…

Courtney was very knowledgeable gave great advice, we booked our holiday .

4 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Once again excellent service and great…

Once again excellent service and great prices,Courtney was brilliant.

13 July 2026
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Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

I feel I can always rely on the staff…

I feel I can always rely on the staff at Hays Travel do do their best for you. It gives me confidence to deal with real people face-to-face. Have tried on-line bookings before and never seem to be reliable and present unexpected problems when too late. Adam was so helpful in Teesside Park Agency.

11 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Amazing customer service

Sarah B was amazing. She was very knowledgeable on my needs as a wheelchair user and of the areas of which we were thinking to help us find a fantastic holiday destination that we are looking forward to

12 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Helpful friendly staff and very…

Helpful friendly staff and very informative with good recommendations for our honeymoon

12 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

Rated 5 out of 5 stars

Lovely staff and great service

Ava was incredibly friendly and helpful. She made the booking process so easy and accommodated any changes we requested without hesitation. Would definitely recommend.

12 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park

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