Our second Holiday Booking with Lianne at the Taunton Store - again she listened to what we were thinking - helped us find a suitable booking - she is very knowledgeable - very professional and made u... See more
Company replied
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Our second Holiday Booking with Lianne at the Taunton Store - again she listened to what we were thinking - helped us find a suitable booking - she is very knowledgeable - very professional and made u... See more
Company replied
Advice at time of booking. I had seen the holiday on line and initially had requested individual bookings.for my friend and I. The drawbacks of doing this were explained to me and I made one booking.
Company replied
Both Leanne & Adelle very prompt and helpful with finding a holiday that suited us. Adelle explained the insurance terms and conditions very well.
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
20 Fore Street, TA1 1JA, Taunton, United Kingdom
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Both Leanne & Adelle very prompt and helpful with finding a holiday that suited us. Adelle explained the insurance terms and conditions very well.

Reply from Hays Travel - Taunton
Our second Holiday Booking with Lianne at the Taunton Store - again she listened to what we were thinking - helped us find a suitable booking - she is very knowledgeable - very professional and made us feel we were booking with confidence. Thank you Lianne

Reply from Hays Travel - Taunton
Brilliant, from making a phone call and popping in to the office, all sorted out with an hour 😁😁😁😁😁👌

Reply from Hays Travel - Taunton
Excellent service. Staff always friendly and helpful. Wouldn't go anywhere else

Reply from Hays Travel - Taunton
Advice at time of booking. I had seen the holiday on line and initially had requested individual bookings.for my friend and I. The drawbacks of doing this were explained to me and I made one booking.

Reply from Hays Travel - Taunton
Customer services from Emily she was extremely helpful

Reply from Hays Travel - Taunton

Reply from Hays Travel - Taunton
A great help in allowing us to choose the right Holiday for us and had tremendous knowledge of where we were looking at and very helpful.

Reply from Hays Travel - Taunton
Brilliant service Alysha very helpful , so now looking forward to may next year

Reply from Hays Travel - Taunton
Lianne was extremely helpful and answered all our questions

Reply from Hays Travel - Taunton
Emily was very helpful, explained everything and made a booking process a pleasure.

Reply from Hays Travel - Taunton

Reply from Hays Travel - Taunton
Top quality service. It is a long, long time since I have received such efficient, friendly and focussed service. A huge thanks to Adelle for being brilliant!

Reply from Hays Travel - Taunton

Reply from Hays Travel - Taunton
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