Well I popped in to get information for a holiday in Greece, I am now booked in a fabulous hotel. Natasha was so helpful so would recommend anyone to pop into Hays Travel and let them sort it all out... See more
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See what reviewers are saying
I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
Very knowledgeable, caring saff representative. Was able to help plan our cruise and delt with any questions we posed. The environment was very relaxing and other staff members welcoming.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
465 reviews
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Good Experience
On both occasion, have found the experience professional, friendly and helpful. Seems a very happy atomosphe in the store.
5 July 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Caitlin and her colleagues are the best!
The team comprising of Caitlin, Michael and Dean were top members of staff who served me impeccably well during a recent booking. Caitlin and her colleagues were extremely helpful, accommodating, diligent, conscientious, professional, efficient and went that extra mile to answer all my numerous queries. Hays Sutton staff are delightful to work with and I would definitely recommend this branch to anyone who wants a comprehensive service delivered competently, efficiently with a smile. Keep up the good work folks! You all are doing a marvellous job!
25 June 2025
Reply from Hays Travel - Sutton
Hi Nitin, Thank you so much. Im so glad i could help you and your daughter. I look forward to seeing you again soon. - Caitlin
Dean ,who was our travel advisor that…
Dean ,who was our travel advisor that helped us get the best deal and flights at a good price,also he was very helpful in booking a car help on insurance and everything you could need is sorted for you ,would recommend going there to book your holiday.
26 June 2025
Reply from Hays Travel - Sutton
It was lovely to meet and chat with you, and help book your car hire.
Stress free
Stress free, and so easy. Very pleasant and helpful lady that did our booking.
17 June 2025
Reply from Hays Travel - Sutton
Hi Anna, Thank you for your kind words. Have a lovely time
Caitlin responded to our requests…
Caitlin responded to our requests promptly. We booked the holiday we wanted. All good.
22 June 2025
Reply from Hays Travel - Sutton
Hi Denise, Thank you so much. I hope you have a amazing time on your cruise - Caitlin
Mandy at Sutton Hays Travel is…
Mandy at Sutton Hays Travel is extremely helpful and allways very polite ..pleasure to have her book our holiday's
14 June 2025
Reply from Hays Travel - Sutton
Hi Marianne, we all hope you have a lovely time and look forward to seeing you again soon
Natasha couldn't have been more helpful…
Natasha couldn't have been more helpful in finding us the best deal to fit our requirements. and because it was at a quiet time, the other staff chipped in to help if needed.
19 June 2025
Reply from Hays Travel - Sutton
Hi Andrew, it was my pleasure. Have a lovely time
Reply from Hays Travel - Sutton
Thank you for your nice feedback.
Mandy was very professional in sorting…
Mandy was very professional in sorting out a holiday for us .
29 May 2025
Reply from Hays Travel - Sutton
Thank you for taking the time to post your positive review. Always happy to help.
Kind Regards,
Mandy
Booking our holiday
Dean was friendly and helpful and found us exactly what we wanted,both the hotel and the location.
10 June 2025
Reply from Hays Travel - Sutton
It was my pleasure in helping you find the ideal hotel, and location.
Hays Travel my first time using them.I went to hays travel with a open mind…
I went to hays travel with a open mind looking for a holiday in January
It’s the first time I’ve used hays travel
And I was very happy with the result
I’m hoping my holiday meets my expectations
31 May 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
the way the whole process of the…
the way the whole process of the holiday was explained taking time to make sure we was happy with the decision being made
5 June 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
The rep was professional and helpfulGreat help on alternative venues and places to visit. Brilliant service, and it was great to speak to some on face to face.
The rep was professional and helpful. Great help on alternative venues and places to visit.
Brilliant service, and it was great to speak to some on face to face.
24 April 2025
Reply from Hays Travel - Sutton
Thank you so much for your kind words. We are always happy to help.
Kind regards,
Team Sutton
Excellent service from Dean
Excellent service from Dean, lovely chatting to him about cruise experiences. Dean was and is very knowledgeable about cruising.
29 May 2025
Reply from Hays Travel - Sutton
Thank you for booking and I hope you are looking forward to your cruise.
Look forward to seeing you again.
Kind regards,
Dean
Friendly and efficient staff
4 June 2025
Reply from Hays Travel - Sutton
Thank you for your positive review. We look forward to seeing you again soon.
Kind Regards,
Team Sutton
Mike was brilliant
Mike was brilliant! Professional, helpful, knowledgeable and clearly good at why he does.
3 June 2025
Reply from Hays Travel - Sutton
Thank you so much, I am more than happy to be of service. We look forward to speaking to you again soon.
Kind regards,
Mike
Reply from Hays Travel - Sutton
Thank you for your kind words, it means a lot to us here. We look forward to seeing you again.
Internet was crashing while your staff…
Internet was crashing while your staff was attending my reservation to the package deal but he kept his discipline and manners in a great ways in helping me.Many thanks.
30 May 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
No stress! Booked river cruise with mandy the…
Booked river cruise with Mandy the manager at Sutton branch. She was so helpful and informative and organised the trip with confidence. Did not want to do all this online! So much easier and less stress! Definitely recommend using reputable travel agents such as Hays travel!
29 May 2025
Reply from Hays Travel - Sutton
Thank you so much for your kind words. We aim to help as much as possible.
I look forward to seeing you again soon.
Kind regards,
Mandy
Reply from Hays Travel - Sutton
I have tried to call you to discuss further. Feel free to call the store and ask for the manager and I will be happy to speak further and hear your thoughts.
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