Always greeted with a friendly hello by the staff upon entering the shop. I always know which holiday I intend to buy, but the helpfulness and expertise provided make the whole process enjoyable (e... See more
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Teresa was extremely helpful in guiding us to the perfect cruise we were looking for. She offered us an extended payment plan as the balance was so close. Many thanks.
Company replied
Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
Company replied
Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
679 reviews
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Nikki was extremely helpful and…
Nikki was extremely helpful and understanding about my conditions.she made me feel at ease and was just lovely.
20 January 2026
Reply from Hays Travel - Shanklin
Thankyou so much for your kind review , it was my pleasure to get your trip booked up for you x
The staff are always very helpful.
The staff are always cheerful , friendly and very helpful.
Donna in the Shanklin office is very helpful.
I only went in yesterday for a gift card. Unfortunately the format had changed on the computer so it took a while to process.
17 January 2026
Reply from Hays Travel - Shanklin
Dear Mrs Parsons, I do apologize that issuing the Gift card did take a while process and thank you for your kind comments . It's always a pleasure dealing with you.
kind regards
Donna
Amazing as always
Great experience as always Staff are all friendly and so helpful and do everything for you and no worries are needed.
15 January 2026
Reply from Hays Travel - Shanklin
We're so happy to hear that you consistently have a great experience with us! It's wonderful knowing our team makes everything worry-free for you.
Great service from an experienced staff…
Great service from an experienced staff member who ticked all the boxes for us.
15 January 2026
Reply from Hays Travel - Shanklin
We are happy to hear that our experienced staff member provided such great service. Thank you for your positive feedback! Kindest regards, Sarah
The agent that dealt with my booking…
The agent that dealt with my booking yesterday, Donna, was absolutely brilliant and pointed out so much to me and got me a really good deal. She was so helpful and patient with me trying to organise everything for our cruise.
14 January 2026
Reply from Hays Travel - Shanklin
Thank you Mrs Wilson for your lovely comments. It is greatly appreciated and it was a pleasure booking your cruise.
Donna
Holidays
Always there to help us . Offer different options. Can't go wrong with the help from the girls
14 January 2026
Reply from Hays Travel - Shanklin
We're happy to hear that our team is always there to help and offers different options. We appreciate your positive feedback and thank you!
SHANKLIN BRANCH I.O.W.
Sarah the Manager at Shanklin Branch is a treasure to Hays Travel always helpful knowledgeable gets the best plan for you. Staff there are also welcoming. Its a pleasure to visit the shop..and you know you have the best deal possible.
12 January 2026
Reply from Hays Travel - Shanklin
Thank you so much for your kind words. It's always a pleasure to see you both and always entertaining :) I look forward to seeing you both again soon. Kindest regards, Sarah
A great help, saved me money and complications!…
Donna was very helpful and helped me find the best journey for reaching my brothers funeral in France. I am very grateful.
6 January 2026
Reply from Hays Travel - Shanklin
Hi Emilie. Thank you for your kind words. I was relieved we were able to get you to your family as smoothly as we could considering the circumstances for your trip.
kind regards
Donna
We booked two holidays with Teresa…
We booked two holidays with Teresa which took a couple of hours. She was very helpful & imformative.
We will be booking again for another holiday in the future.
11 January 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to meet you and arrange your holidays
The lady who dealt with us was very…
The lady who dealt with us was very patient, helpful and efficient
10 January 2026
Reply from Hays Travel - Shanklin
We're happy to hear that the service you received was patient, helpful, and efficient. Thank you for your positive feedback. Kind regards, Sarah
Attention to detail
The attention to detail. Teresa worked tirelessly to accommodate my wishes. This was a cruise on a ship I had never been on so her wealth of knowledge was invaluable. It was a large expenditure for me and she aimed to get me the best deal for my budget. She kept me regularly informed as to progress so I really want to congratulate her. Thank you.
9 January 2026
Reply from Hays Travel - Shanklin
Thank you for leaving a review. I'm so excited for you, this trip is going to be amazing!
Each time I use shanklin hays on the…
Each time I use shanklin hays on the isle of wight I get just what I am looking for the staff are great ,helpful, Sarah is all way happy to help
8 January 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It's always a pleasure to see you and book your next adventure :) Kindest regards, Sarah
Nothing is to much trouble.
Nothing is too much trouble, safe,knowledgeable, reassuring. Thankyou.
6 January 2026
Reply from Hays Travel - Shanklin
We're happy to hear that we provided a safe, knowledgeable, and reassuring experience. Thank you for your kind words! We look forward to speaking to you again soon. Kindest regards, Sarah
Donna
Donna, the agent that we saw, was amazing. She spent a long time checking prices and times. Nothing was too much trouble for her, and she saved us enormous stress trying to book our own flights, as we have previously always done. We shall now always book via a travel agent.
6 January 2026
Reply from Hays Travel - Shanklin
Thank you Mr & Mrs Govett, it was a pleasure booking your flights for you to Brisbane.
Donna
Hays Travel - Shanklin
Reply from Hays Travel - Shanklin
Thank you for your kind words Wendy , it's always a pleasure arranging your holidays
kind regards
Donna Allen
Really helpful and super service…
Really helpful and super service from Nikki at the Shanklin branch.
Spent loads of time with us planning and sorting out our holiday.
Very much recommended and you get the personal touch which you won’t get on the internet.
3 January 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review. It was a pleasure to get this booked for you :)
Reply from Hays Travel - Shanklin
Thank you Mr Davies for your kind comments, it's always a pleasure booking your trips away.
Happy New Year to you both
kind regards
Donna
Fantastic customer service
You only have to phone and tell them what holiday you are looking for and they do send you a few details for you to pick and all sorted. Brilliant service
11 December 2025
Reply from Hays Travel - Shanklin
Thank you for another fabulous review. It's always a pleasure to see you all and plan your next adventures :) Kindest regards, Sarah
Booking my cruise
I was helped today by Nicola., who was very efficient and helpful. She answered all my questions and got me a very good deal. I have delt with Nicola a few times and always found her to be very pleasant
3 December 2025
Reply from Hays Travel - Shanklin
Thankyou so much for your lovely comments, always a pleasure to book your holidays / cruises for you :)
We always book with Hays Travel in…
We always book with Hays Travel in Shanklin. The staff are so lovely and helpful. I always leave with a smile on my face. ☀️🏖️✈️✈️🌞🌞
18 November 2025
Reply from Hays Travel - Shanklin
Thank you for another wonderful review, you always make us smile too :) It's always lovely to see you :) Kindest regards, Nikki + Sarah
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