I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
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Our consultant listened to what we wanted the came up with some great options and some advise about dates and flight times,she was ready with info about school holiday times which was a great help. Ha... See more
Company replied
This is the 6th holiday we’ve booked with Hays, we wouldn’t go anywhere else. They are welcoming, very knowledgeable and everything is done with ease. I have complete confidence that if there was a pr... See more
Went into Scarborough branch to book a cruise for 2027 were looked after by Isabelle (Izzy) who was fantastic. We’ve booked with her before and she’s fab very helpful and cheerful nothing was too much... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
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Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review! Thanks for booking with us again! - Izzy
Excellent Service by Scarborough Branch
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch
friendly, knowledgeable and helpful, even when I had great difficulty over a Celebrity booking in 2022 which still has not been resolved. I cannot fault your service on this occasion or all the other occasions. Although this was a late booking, everything has gone smoothly and without hitch.
15 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review about us, I am sure you will have a fab time on cruise :) Thanks Izzy
All of the staff are amazing
All of the staff are amazing. They make you feel very relaxed and comfortable.
18 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for leaving us 5* review! Was our pleasure to book you! - Victoria
The whole team are very helpful and…
The whole team are very helpful and professional.
23 August 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely review i hope you have a amazing holiday
Thanks
Amy
This is the 6th holiday we’ve booked…
This is the 6th holiday we’ve booked with Hays, we wouldn’t go anywhere else. They are welcoming, very knowledgeable and everything is done with ease. I have complete confidence that if there was a problem (we’ve never had one) they’d address it quickly. I plan to book my next one with them. Highly recommend.
10 August 2026
Staff very helpful and efficient.
23 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday I hope you have an amazing time!
Thanks again Beckie :-)
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday I hope you have an amazing time!
Thanks again Beckie :-)
From going in knowing what I wanted
From going in knowing what I wanted, Izzy was really helpful, confident and I had a great experience from start to finish, with booking my holiday and Paul the travel money man sorted my currency for me, nothing was any bother from start to finish
22 August 2026
Reply from Hays Travel - Scarborough
Thank you for such a lovely review it was a pleasure booking your holiday i hope you have an amazing time
Thank Again
Izzy V :-)
Prompt service
Dealt with quickly. Understood our situation and requirements. Prompt and polite service.
Dealt with by Izzy.
22 August 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars! it really is appreciated I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Izzy :-)
Excellent service.
21 August 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars! it really is appreciated I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Leanne :-)
Our consultant listened to what we…
Our consultant listened to what we wanted the came up with some great options and some advise about dates and flight times,she was ready with info about school holiday times which was a great help. Having looked at the options we choose our holiday and was then taken easily through the booking process
21 August 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars! it really is appreciated I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Izzy :-)
Becky was very knowledgeable on the…
Becky was very knowledgeable on the hotels that I was interested in and very helpful too will use her again.
21 August 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review it was lovely to meet you and get you booked for your special anniversary. I look forward to helping you again in the future!
Thanks again
Beckie :-)
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated! I hope you have an amazing holiday
thanks again
Amy :-)
Saph is absolutely brilliant as always
Saph is absolutely brilliant as always, so patient with all our different needs and questions! Thank you so much again!
20 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this wonderful review it was a pleasure booking your holiday :-) I look forward to booking the next one haha
Thanks again
Saph
Brilliant friendly and helpfull staff…
Brilliant friendly and helpfull staff made the booking easy thank you
20 August 2026
Reply from Hays Travel - Scarborough
Than you for this lovely feedback it was a pleasure booking your trip and look forward to helping you again in the future
Thanks again
Vic
Victoria was a great help in helping us…
Victoria was a great help in helping us choose our cruise in the scarborough office
19 August 2026
Reply from Hays Travel - Scarborough
Than you for this lovely feedback it was a pleasure booking your trip and look forward to helping you again in the future
Thanks again
Vic
Very friendly and professional…
Very friendly and professional experience from all staff especially Victoria. Thankyou.
19 August 2026
Reply from Hays Travel - Scarborough
Thank so much for this 5* review! Loved booking you both on a fab trip! Praying for no clouds! See you soon! - Victoria
Reply from Hays Travel - Scarborough
Thank you so much for leaving me 5* and booking with me !
We had an excellent lady called Saph …
We had an excellent lady called Saph who helped us choose a holiday in Sicily (we hadn’t decided before we went in). She was very helpful and informative and made the whole experience delightful - thank you
18 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this 5* review! So glad I could book you such a fab trip! :) - Saph
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and booking with us! See you in store soon! - Beckie
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