The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
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Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
Wow how easy was that! Contacted Hays as I was struggling to find a deal for Christmas and new yea, I had an idea of what we wanted. Donna was amazing, efficient, responsive most of all creative and... See more
Company replied
Lizzy was so helpful, finding various options which suited our requirements. She also sent all information promptly and efficiently. I dod not feel any pressure nor hesitant to ask questions, ask fo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
494 reviews
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The lady was kind good at her job and…
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff,always happy to help…
Friendly staff,always happy to help and nothing is too much trouble
18 August 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for choosing to book with us here at Runcorn Church Street. Donna.
Pleasant &helpful staff ,always use…
Pleasant &helpful staff ,always use Hays travel ,
16 August 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely comment and for choosing to always book with us here at Runcorn Church Street. Donna
Very easy to book and Donna was…
Very easy to book and Donna was exceptionally helpful, she covered everything for us and was very professional.
It is the first time we have used Hays but would use again and would request Donna.
15 August 2026
Reply from Hays Travel - Runcorn Church St
Aw thank you so much for your lovely comment. It was my pleasure to help get your holiday booked, always happy to help! Donna.
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment and for always choosing to book with us here at Runcorn Church Street. Much appreciated, Donna.
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment and for choosing to book your holiday with us here at Runcorn Church Street. It was our pleasure. Donna.
The agent was pleasant knowlegable and efficient.…
The agent was pleasant and focused on the areas we were interested in visiting. She explored the aspects of each location which we considered important.
8 August 2026
Reply from Hays Travel - Runcorn Church St
Thank you very much for choosing to book with us here at Runcorn Church Street. Always appreciated. Donna.
Sheila evenMakes the booking a holiday a good experience we are defo Hays CustokerOk
Sheila really do not have to say anything else.
Price good
Service good
We did not use the optional
Offered but may well do on future holidays
8 August 2026
Reply from Hays Travel - Runcorn Church St
Delighted Sheila got you booked with everything you needed, she really is the Best! Thanks again for choosing Runcorn Church Street. Much appreciated. Donna.
Always have excellent service from Hays…
Always have excellent service from Hays Travel, Church Street, Runcorn, especially Donna, I would give you 10 stars if I could ! As nothing is ever to much trouble, thank you !
4 August 2026
Unprompted review
Reply from Hays Travel - Runcorn Church St
Aw, thank you so much for your lovely comment, it's very much appreciated. Always happy to help! Donna.
The staff was great helped us so much…
The staff was great helped us so much whilst we was there and made it a pleasant experience
19 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback. We're delighted to hear that you had a positive experience with us at Runcorn Church Street. It was a pleasure helping you arrange your holiday, and we really appreciate you taking the time to share your comments. We hope you have a fantastic trip and look forward to assisting you again in the future.
Thanks, Jasmine 😊
Lovely staff who were all very helpful
1 August 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback and for choosing Runcorn Church Street time and time again to arrange your holidays. Thanks Jasmine :)
Wow how easy was that!!
Wow how easy was that! Contacted Hays as I was struggling to find a deal for Christmas and new yea, I had an idea of what we wanted. Donna was amazing, efficient, responsive most of all creative and in less than a week we have found and booked our dream holiday!!
Thank you so much Donna church st Runcorn
1 August 2026
Reply from Hays Travel - Runcorn Church St
Aw thank you so much for your lovely comment. So happy to be able to help get your dream holiday booked. Exciting times ahead and lots of memories to be made! Thank you again for booking with me. Donna.
Friendly and welcoming
Friendly and welcoming. Sheila has a good knowledge of cruise lines and ports. Sheila very patient and helpful with customers.
30 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comments and Sheila is a star! Our instore cruise expert! Will pass on your lovely comments. Much appreciated, Donna.
We always go to Sheila at hays old town…
We always go to Sheila at hays old town always come away with the holiday we want credit to shelia
30 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks for your lovely comments about Sheila. She is the Best! Thanks again for choosing to book with us here at Runcorn Church Street, Much appreciated, Donna.
Holidays…
Have been booking holidays with Sheila for years and nothing is too much trouble . She has always given good recommendations on hotels and resorts. Excellent service would not go anywhere else.
29 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks for your lovely comments about Sheila, she is a star! And thanks again for choosing to book with us here at Runcorn Church Street. Much appreciated, Donna.
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback and for choosing to book with us here at Runcorn Church Street.
we went straight in to Hays travel and…
we went straight in to Hays travel and we managed to get the flight and the hotel that we wanted first time.
thank you
26 July 2026
Reply from Hays Travel - Runcorn Church St
We are pleased that we managed to get you exactly what you required. Thank you for your comments. Donna
Easy to book literally over the phone
Easy to book literally over the phone. All paperwork handled for us . Great service x
17 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback and for choosing to book with us here at Runcorn Church Street.
Excellent service....
Once again great telephone service and booking from
Sheila @ Church Street, Runcorn. I will always book with Sheila, she loves her job. Always thorough, efficient and friendly and matches the best deals for us
23 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback, its always our pleasure to sort all your travel arrangements.
Sheila
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely feedback and for choosing to book with us at Runcorn Church Street. Happy to help! Donna.
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