Hays Travel - Royton Reviews 

1,233
TrustScore 5 out of 5

5.0

1 The Royton Centre, OL2 5PT Royton, GB


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Rated 5 out of 5 stars

We went into Hays in Royton to see the wonderful Christina, It’s my husbands special birthday this year so wanted everything to be perfect, and had some many requests, None of them fazed Christi... See more

Company replied

Rated 5 out of 5 stars

I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more

Company replied

Rated 5 out of 5 stars

We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more

Company replied

Rated 5 out of 5 stars

Courtney was brilliant and went the extra mile to get us the holiday we wanted.She was professional and very friendly making it easy for the booking to be completed with all our questions answered and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 The Royton Centre, OL2 5PT, Royton, United Kingdom

  • 01614645558

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,233)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service.
The lady Katie booking our holiday knew everything as she had been to Thailand so had great recommendations.
The price was very reasonable and cannot fault the service.

12 April 2026
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Reply from Hays Travel - Royton

We appreciate you sharing your experience. We're so happy to hear that you found the recommendations helpful and the price reasonable. Thank you for your positive feedback!

Rated 5 out of 5 stars

stuff was very helpful

stuff was very helpful

16 April 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your experience, and we are so happy to hear our staff was helpful to you.

Rated 5 out of 5 stars

Going The Extra Mile

Yet again Emma listened and helped me have a good experience whilst I selected and booked my holiday. It was was a very cold, wet and miserable day when I went in and she even gave me a hot drink to help me warm up.

18 April 2026
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Reply from Hays Travel - Royton

We're happy to hear that you had a good experience booking your holiday. We appreciate your kind words, and we're so glad we could help you warm up on such a cold day.

Rated 5 out of 5 stars

Katie Hewitt Royton branch made it…

Katie Hewitt Royton branch made it great like always.

17 April 2026
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Reply from Hays Travel - Royton

We appreciate you sharing your experience with us, and we're so happy to hear that we consistently made it great for you.

Rated 5 out of 5 stars

Fabulous friendly very helpful staff…

Fabulous friendly very helpful staff and lovely warm environment

31 March 2026
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Reply from Hays Travel - Royton

We're so happy to hear that you found our staff fabulous and helpful and that you enjoyed the warm environment!

Rated 5 out of 5 stars

Fantastic service yet again

Christina was fantastic as usual getting us a great deal for half term and a fantastic hotel great service throughout nothing is to much trouble
Thanks again

14 April 2026
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Reply from Hays Travel - Royton

We appreciate your lovely review! We are so happy to hear that you consistently receive great deals and service. It is always our pleasure to assist you.

Rated 5 out of 5 stars

Fabulous staff great knowledge about…

Fabulous staff great knowledge about lots of places highly recommend thanks

9 April 2026
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Reply from Hays Travel - Royton

We appreciate your high recommendation and are so happy to hear you found our staff knowledgeable and helpful in planning your travels.

Rated 5 out of 5 stars
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We appreciate your kind words! We are so glad that you found our service helpful and informative when you booked with us.

Rated 5 out of 5 stars

Courtney was amazing sufficient and…

Courtney was amazing sufficient and fast.she had all the info correct and did not waste no time.explained clearly and got my best deal for me.will defo recommended to all my family and others.
Thanks Courtney and hays travel

25 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful, efficient, and fast. Thank you for your recommendation!

Rated 5 out of 5 stars

Very pleasant Christina was more than…

Very pleasant Christina was more than helpful. Whent the xtra mile book with Hays always all the staff great

25 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us such a complimentary review! It's wonderful to hear that our team was so helpful and made your booking experience great.

Rated 5 out of 5 stars

School holidays

We popped in to look for a short break in the school summer hols we spoke to Katie who not only found us a good holiday but also at the right price and flights where just what we wanted she was pleasant, very helpful and professional.

1 April 2026
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Reply from Hays Travel - Royton

We appreciate your wonderful feedback. We are so happy we could find you a good holiday at the right price with flights that suited your needs. Thank you for booking with us.

Rated 5 out of 5 stars

Very Helpful

The travel agents did their utmost to try to get us on the cruise we wanted, looking at all options.

25 March 2026
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Reply from Hays Travel - Royton

We're happy to hear that our travel agents worked hard to explore all possibilities to get you on your desired cruise. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fourth holiday since I retired

Booked holiday I wanted very easily and quickly. I just wanted a 10 day break in Majorca

18 March 2026
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Reply from Hays Travel - Royton

We're happy to hear that you booked your Majorca holiday easily and quickly. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Help taking mobility scooter

I always book my holidays with hays royton.All the staff are brilliant and helped me sort out taking my husbands scooter on holiday .They also helped when l wanted to change a cruise that l had booked and found me an alternative

17 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us a review. We're so happy to hear that our team could assist with your holiday and cruise changes.

Rated 5 out of 5 stars

Hays travel royton Oldham all staff…

Hays travel royton Oldham all staff really helpful and experienced have been going there for years and will continue to go there Andy royton

8 February 2026
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Reply from Hays Travel - Royton

We appreciate your continued loyalty and are so happy to hear that our team is helpful and knowledgeable. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Friendly and helpful staff

Friendly, knowledgeable staff and helpful advice.

22 March 2026
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Reply from Hays Travel - Royton

We appreciate your positive feedback regarding our team's friendly service, expertise, and valuable guidance. Thank you for sharing.

Rated 5 out of 5 stars

Always do there upmost to get the…

Always do there upmost to get the vacation you want nothing is anything I can say only all staff are amazing

22 March 2026
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Reply from Hays Travel - Royton

We appreciate you sharing your experience. We're so happy to hear that our team goes above and beyond to help you create your perfect vacation.

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