Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
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I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
Company replied
Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise... See more
Company replied
Louise is amazing at Redcar. Friendly and interested in us. Such a lovely lady. She makes booking a holiday a very pleasurable experience. Always feel that we are in safe hands when we visit the stor... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sophie was exceedingly helpful
Sophie was exceedingly helpful and supportive and came up with lots of solutions.
We went in with what we thought would be a challenging request but came out after a very pleasant session with the whole thing sorted. Again Hays Travel have been great for us.
11 August 2026
Excellent service yet again Louise…
Excellent service yet again Louise looked after us and sorted out everything we needed for the holiday would highly recommend to anyone the staff are always lovely and knowledgeable
11 August 2026
It was easy to book my son’s travel…
It was easy to book my son’s travel insurance. The person I spoke to was very pleasant.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great service sorted everything i needed out for our holiday. They go above an beyond.
11 August 2026
Reply from Hays Travel - Redcar
Hi Sarah Thank you so much for your wonderful feedback! We are so pleased to hear that Amber was able to assist you with everything you needed for your holiday. We always strive to go above and beyond for our customers. Many Thanks Sarah
I was totally impressed
I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who helped me couldn’t have been any better thank you so much
4 August 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt well-cared for by our staff (Particularly Chloe!). We appreciate your kind words :)
I found that from inquiring to going on…
I found that from inquiring to going on my holiday was so easy and everyone was so helpful.
4 August 2026
Reply from Hays Travel - Redcar
Hi Ann Thank you for your feedback! We are so pleased to hear that your experience, from inquiry to holiday, was easy and that Amber was helpful :) Thanks Sarah
The company rep made us feel most…
The company rep made us feel most welcome and saw to our needs with the most efficient and pleasant manner. Thank you so much.
9 August 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review, wishing you and your partner a lovely holiday to Cyprus, hopefully it comes round quick! Amber
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that you experienced great service and found our team member to be very helpful. Your kind words are greatly appreciated. Thankyou :)
I visited Hays Redcar Branch
I visited Hays Redcar Branch. And was very happy with the service I was given by Chloe. Very helpful new what she was talking about.
6 August 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful 5-star review! We are so pleased to hear that you received such helpful service from Chloe!
We always get the best service from all…
We always get the best service from all the team. Sarah has sorted us out again. Can well recommend this branch!
4 August 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive such helpful service from our team and Sarah in particular. We truly appreciate your kind words.
Amber the sales assistant was great…
Amber the sales assistant was great very informative excellent customer service will be going to use her again and will highly recommend her too friends x
4 August 2026
Reply from Hays Travel - Redcar
Thank you so much for your feedback! We are so pleased to hear that you received excellent customer service and found our team member to be very informative. We look forward to assisting you again in the future!
Sarah was lovely looked through…
Sarah was lovely looked through different options and so patient
31 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that Sarah was patient and helped you explore different options. Thankyou! :)
Lovely friendly service.
Lovely friendly service.
Very helpful and dealt with all our requests too.
Staff are so friendly we keep coming back as they put our minds at ease.
Thank you 😊
2 August 2026
Reply from Hays Travel - Redcar
Hi Shirley
Thank you for your lovely feedback! It's so lovely to hear that you were made feel at ease and that you keep coming back. We appreciate your kind words, and look forward to seeing you again soon :)
Many Thanks Sarah :)
I really like the friendly and very…
I really like the friendly and very helpful the staff were with me
31 July 2026
Reply from Hays Travel - Redcar
Hi Shelia Thank you for your wonderful feedback! I'm so pleased to hear that you found Chloe friendly and very helpful, and I will be sure to pass on your kind words :) Many Thanks Sarah
Very helpful member of staff
1 August 2026
Reply from Hays Travel - Redcar
Hi John Thank you for your wonderful feedback! Its lovely to hear that Sophie was very helpful during your visit. We truly appreciate your kind words. Thanks Sarah
Sophie and Ellie have been great
Sophie and Ellie have been great, super friendly and very fast and efficient. Hope they get a bonus.
31 July 2026
Reply from Hays Travel - Redcar
Hi Richard Thank you for your wonderful 5-star review! We truly appreciate your kind words, And ill be sure to pass them on to Ellie and Sophie :)
Many Thanks Sarah
A Helpful friendly advisor who made the…
A Helpful friendly advisor who made the booking smooth easy informative and straightforward.
11 July 2026
Reply from Hays Travel - Redcar
Thank you for your lovely 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words. Thanks, Sophie :)
Friendly helpful service
I came in with a good idea of what I wanted but had some questions which were all answered in a friendly and professional manner. I had an online price which was matched.
30 July 2026
Reply from Hays Travel - Redcar
Thanks for your kind words! We're so happy we could answer your questions and match your online price. We appreciate your feedback and look forward to seeing you again soon! :)
Friendly efficient service as always…
Friendly efficient service as always from Hays. Chloe helped us book our holiday and answered all our queries in a professional friendly manner.
28 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! 😊 It was a pleasure helping you book your amazing holiday, and I'm so pleased to hear you were happy with the service. I really appreciate your kind words and look forward to helping you plan your next getaway! Thanks, Chloe :)
Excellent Customer Service…
Excellent customer service every time from the Redcar branch ALL STAFF are very well trained professional friendly and most polite I dealt with Sarah this time she was most patient answering all my many questions (and there were many) and booked us the perfect holiday we have always dealt with this branch and are more than happy to continue
28 July 2026
Reply from Hays Travel - Redcar
Hi Sue
Thank you so much for your lovely review! 💕
It is always a pleasure helping you and Wilf with your holidays, and I look forward to assisting you with many more in the future. 😊
I hope you both have a wonderful time on your river cruise and in Tenerife. I can't wait to hear all about your adventures when you're back!
Many thanks,
Sarah and all the girls at Redcar x
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