I have used Hays travel previously and found them to be helpful. On this occasion we spoke with Lesia. She was very helpful and knowledgeable and it helped that she had previously visited where I want... See more
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Rep was welcoming, very helpful and polite. She covered all aspects of the holiday very satisfactorily. Booking was completed easily. Answered all my questions professionally especially as the holiday... See more
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We were looked after by Leisia who was very patient and effective in making our decision to proceed with our Japanese adventure. From the special deal to the service provided we can only recommend oth... See more
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I been in touch with originally enquiring about a river cruise with Marbella cruises intending to call in with my friend to book the selected tour. Unfortunately my friend was taken ill and we were... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Witton Street, CW9 5DE, Northwich, United Kingdom
- 01606 263039
4.9
Excellent
959 reviews
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Very helpful staff
1 April 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review - it was a pleasure to chat with you and book your trip. Kind Regards Laura
Scarlett was very helpful
31 March 2026
Reply from Hays Travel - Northwich
Hi Jacqueline, Thank you for 5 star review! It was lovely to get you booked! see you soon :)
This is the second time we have booked…
This is the second time we have booked a holiday with Hays Travel in Northwich. We booked a last minute short break to FuerteVentura.
Flights, hotel and airport parking. Excellent.
Evertything went as planned and will definitely use Hays Travel again.
31 January 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic holiday :)
Helpful friendly and patient.
29 March 2026
Reply from Hays Travel - Northwich
We appreciate your kind words! We are so happy we could find the perfect holiday for you. Thanks again!
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)
Katie was so helpful and informative
Katie was so helpful and informative about the type of holiday we were looking for, and answered all our questions about the resorts, accommodation, activities and cabin choices. We felt so comfortable with her, she didn’t try to force either her opinion or a specific holiday on us which was really good.we were very happy with the final choice and costs that we didn’t hesitate to book that day. Thank you Katie
23 March 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)
Stress free holidays
Holiday bought via one of the remote Hays workers on Facebook. Wanted to add a few bits and amend travel insurance and so did this in local branch (Northwich). Staff are always excellent at Hays. What I like most is they are always quite candid about their personal experiences and will always give solid advice. Looking forward to our family holiday in Sharm El Sheikh, and when I'm back I will be straight back to Hays to book next year's trip!
13 March 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)
Great service
It felt like I was the only one being looked after. Laura took the time to really find something for us that ticked all the boxes. Nothing was to much trouble.
22 March 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)
Reply from Hays Travel - Northwich
Thank you Irene, for your lovely 5* review. It was a pleasure to chat with you and book your trip. Kind Regards, Laura :)
Laura is amazing ✨
I initially spoke to Ellie but didn’t quite find the holiday I wanted. I went back in and spoke to Laura. I had a holiday that I had in mind and as soon as I showed Laura she recommended it personally straight away, she had visited twice herself. She was very knowledgeable and it made me excited to book. It was a pleasure to sit and go through this with Laura. She also helped with amending our medical for our holiday cover and picking the seats due to myself and my son both having ADHD. You are my preferred travel agent and even more so now. So thank you for an enjoyable experience.
10 March 2026
Reply from Hays Travel - Northwich
Thank you Zoe, for your lovely 5* review. It was a pleasure to chat with you and book your trip. I hope you have the best time! Warm Regards, Laura :)
all your staff in Northwich branch…
all your staff in Northwich branch could not have been more helpful, nothing was too much trouble so much so that I did not try any other travel agent .they made it a very pleasant experience and I would certainly use Hays travel again,thank you. Kevin Bishop
3 March 2026
Reply from Hays Travel - Northwich
Thank you Kevin, for your lovely 5* review. It was a pleasure to chat with you and book your trip. Kind Regards, Laura :)
Katie who dealt with our booking was…
Katie who dealt with our booking was brilliant, she was very efficient and made the whole experience pain free.
5 March 2026
Reply from Hays Travel - Northwich
John,
We appreciate you sharing your experience. We are so happy to learn that the booking process was efficient and straightforward for you.
northwich, Hays Travel
No pressure whatsoever Very good.
Good knowledge of the products on offer. Pleasant staff. Good environment to book a holiday.
23 February 2026
Reply from Hays Travel - Northwich
richard ikin,
We're happy you found our staff pleasant and knowledgeable, and that you enjoyed the environment for booking your holiday. Thanks for your review!
northwich, Hays Travel
Very friendly and helpful
Very friendly and helpful. Understood what we were after and gave options. Also gave guidance regarding another holiday for later in year.
3 March 2026
Reply from Hays Travel - Northwich
Kenneth Tompson,
We appreciate your kind words and are so glad we could assist you with your holiday plans by providing helpful options and guidance.
northwich, Hays Travel
Laura was very helpful made our booking…
Laura was very helpful made our booking easy everything is done for you personell touch is much better
18 February 2026
Reply from Hays Travel - Northwich
Eric,
We appreciate your kind words! We're happy to hear that we made your booking experience easy and provided a personal touch.
northwich, Hays Travel
Excellent customer service by Ellie
Excellent customer service by Ellie
I would book again
28 February 2026
Reply from Hays Travel - Northwich
Miss Ila Gate,
We appreciate your kind words and are so glad you were happy with our service. We look forward to your next booking!
northwich, Hays Travel
Reply from Hays Travel - Northwich
Emma Johnson,
We appreciate you taking the time to share your feedback. We're so glad we could provide clear options and friendly, helpful service.
northwich, Hays Travel
As always a great experience with very…
As always a great experience with very knowledgeable agent. We found the perfect holiday at a great price. Highly recommended
28 February 2026
Reply from Hays Travel - Northwich
Thank you for your review. We hope you have a wonderful trip. :)
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