Hays Travel - North Shields Reviews 

Pleasant and very helpful staff who go out of their way to help you find the right holiday for you

Staff are always so helpful and pleasant . So much patience no matter how busy.

Excellent service as usual . Many thanks

Called in to check out options for a trip planned for next year. Within 45 minutes we had booked as we had been given excellent advice and numerous ideas as to what would suit our needs. We popped in with a friend who was able to book their own flights and hotel to join us even though they are flying from a different airport. Even better, after looking in to it for us, they were able to time everyone's flights to allow us to meet at the destination airport and travel to the hotel together. We won't hesitate to use them for our next trip.

Adviser was very helpful.

Very attentive. Couldn't have been more helpful.

As always staff are brilliant helpful always polite and make things so Easy to book a holiday we have used north shields for along time and will continue to do so. a big thank to all the girls just keep doing what you're doing

Used hays for many years.( north shields) all the girls are lovely ,helpful and very professional .always get a warm welcome well done hays and team best travel agent in my opinion

Rachel listened intently to my request and repeated back important details, she searched the system to find flights and accommodation I requested

Agent (sorry I can't remember her name) was excellent and well informed. Talked us through the proccess.

Could not fault the staff sorted everything out very pleased with the visit

⭐️⭐️⭐️⭐️⭐️ Review for Hays Travel

Rachel at Hays Travel was absolutely fantastic from start to finish. She took the time to listen to all of my requests and worked hard to make sure we got the best possible price. Her customer service skills were truly second to none, friendly, professional and incredibly helpful throughout the whole process.

What really stood out was how considerate she was of us travelling with a disabled child. She made sure all of our needs were taken into account and everything was arranged to make the trip as smooth as possible.

I couldn’t recommend Rachel or Hays Travel more highly and will definitely be booking through them again. ✈️

Faye was very friendly, helpful and knowledgeable of our holiday requests. Our holiday booking was made easy.

All of the agents at the North Shields store are amazing (shame the same principals don’t apply in all stores) I moved away from the area but north shield remains my go to store. They are efficient, they give you options. This holiday was advertised through one of your sponsored Facebook posts it the agent sorted everything and I was constantly updated via e-mail with the information from the tour operator via the Hays agent opposed to sitting around the store waiting

We knew what area we wanted to be in and the staff knew exactly what to show us.We have used the same branch for a number of holidays and cant fault any part of the searching and booking process!

Rachel was very patient with us and found really nice places to stay, she always stayed in touch with updates and very prompt. The whole office seemed friendly when you go in. I’ve used Hays in the passed and find very helpful.
I just hope things in the Middle East calm down so we can actually go. 🤞

Everything. The staff, their knowledge and friendliness.

Faye at your North Shields branch was very helpful, I gave her my requirements and she found exactly what I was looking for.

Spoke to same advisor used last year in North Shields branch. Friendly patient and helpful - didn’t end up going with our first choice we went in for but happy with holiday price and service. Thank you