It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
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We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
Staff member Jill was very helpful and friendly. Any questions we asked she answered them to our satisfaction.
Company replied
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Everything was made easy to book
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great company to deal with.
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff member Jill was very helpful and…
Staff member Jill was very helpful and friendly. Any questions we asked she answered them to our satisfaction.
15 August 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Jenna took the time to help us to book…
Jenna took the time to help us to book our holiday.Very helpful and friendly.
11 August 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
I was very happy with Kasey the rep
I was very happy with Kasey the rep, she was helpful and friendly and very quick to get back with a quote, then again when paying the same putting us at ease.
11 August 2026
Reply from Hays Travel - Newtownards
Thank you for your lovely review! We are so pleased to hear that our team member was helpful, friendly, and efficient in assisting you. We appreciate you sharing your positive experience.
Kind Regards
Hays Travel
Our experience was absolutely amazing
Our experience was absolutely amazing, Ashleigh in the Newtownards branch was absolutely outstanding, Ashleigh knew exactly what we were looking for, she was so pollite, understanding, professional & a lovely genuine Girl. She knew how important this booking was for us and understood us totally, was more than helpful an absolute wee gem, nothing was any trouble a massive Thank you Ashleigh it was all very much appreciated.
2 August 2026
Reply from Hays Travel - Newtownards
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to ensure you had a stress-free experience. We're delighted you appreciated their professionalism and understanding.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Thank you for your kind words
The staff member was knowledgeable…
The staff member was knowledgeable about cruising and provide very helpful guidance. They found a product to suit our needs.
25 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
The staff Are friendly and goes out of…
The staff Are friendly and goes out of the way to help you
4 August 2026
Reply from Hays Travel - Newtownards
Thank you for your wonderful five-star review! We are so pleased to hear that our staff were friendly and went out of their way to help you. We truly appreciate your kind feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Thank you for your kind words
The staff sorted out are holiday
The staff sorted out are holiday, quickly and with no fuss
3 August 2026
Reply from Hays Travel - Newtownards
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was able to sort out your holiday quickly and efficiently, making the process fuss-free for you.
Kind Regards
Hays Travel
Jenna looked at all options for us when…
Jenna looked at all options for us when choosing our holiday. She was very pleasant and helpful and made booking our holiday so easy
26 July 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Extremely helpful and pleasant staff…
Staff were extremely helpful and pleasant. Sourced me a city break with great recommendations. I called back the next day to book and it was so easy! Again helpful and pleasant member of staff!
1 August 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Seen a great deal on Facebook and was…
Seen a great deal on Facebook and was contacted by Ashleigh. The process was so quick and easy to book and nothing was too much hassle for me. Already looking at our next get away.
1 August 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
The service and happy smile's was…
The service and happy smile's was second to none. I was well looked after and will enjoy my holiday. Thank-you hays.
29 July 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you for your wonderful feedback! We are so pleased to hear that you found our service very helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Happy customer 😊
Lynn was very helpful and friendly. Felt reassured that with all her experience of travel and working in the industry, our holiday is well planned.
28 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Lynn was very good with us and took her…
Lynn was very good with us and took her time to makesure that we understood everything we were booking
26 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Helpful staff
Fiona who dealt with us was extremely helpful and listened to what we needed and checked various options for us.
25 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
They were very good helping us get a…
They were very good helping us get a holiday very professional great knowledge and we are satisfied with their help
24 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
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