As always the team at Mapperley are friendly, helpful and really enthusiastic. Nothing is too much trouble? They are all extremely personable and are fully invested in ensuring all your needs are met.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Company replied
I thought that the lady that booked my holiday was amazing as were all the other staff. Infinitely better than booking on Internet. Would definitely use again.
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT SERVICE FROM JOANNE
17 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving this lovely review and for booking with us again :). We was pleased to hear you was happy with the service given and we hope you have an amazing time. Joanne
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to assist you with your holiday booking. We do appreciate your repeat business kind regards Julie :)
Very helpful visit to Hays Travel
George was very helpful dealing with multiple questions about cruises and destinations. Also very helpful with Malta booking.
6 January 2026
Great help and advice whilst booking…
Great help and advice whilst booking our holiday
12 January 2026
Amelia was very helpful and met our…
Amelia was very helpful and met our holiday requirements.
12 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for your kind words and for the taking the time to leave a 5 star review :) Amelia
First visit to to Hays
First visit to Hays. Nicely laid out office. Very helpful and friendly agent. Listened to our requirements well and we have happily booked an exciting holiday
9 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and i'm happy to here your excited for your next adventure. Many thanks, George
Everything was conducted over the phone…
Everything was conducted over the phone very efficiently. George was very pleasant and obliging and helped sort out exactly what we wanted.
10 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review, I appreciate you kind comments and i hope you have an amazing trip. Many thanks, George
Knowledgable friendly staff who listens…
Knowledgable friendly staff who listens to our requirements and made suggestions to help
Choose the holiday we wanted. Would certainly recommend.
11 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this 5* review. We are happy we were able to find you a holiday to suit your requirements and appreciate your kind comments. Hope you have an amazing trip. Many thanks, George
Friendly and Professional
Very friendly, patient, knowledgeable and professional service
10 January 2026
Reply from Hays Travel - Mapperley
Thank your for leaving me this review. It was a pleasure assisting you with your booking. Hope to see you again soon. Thanks Jo
Amazing customer care and knowledge
Amazing customer care and knowledge.
I have been booking my holiday here for many years and would not go anywhere else to do so
The currency bureau there is very good really helpful and gives very good exchange rates .
All the staff go above and beyond to help you in a lovely setting .
Would give 10 stars if I could
10 January 2026
Reply from Hays Travel - Mapperley
Thank you for your amazing review, it's really our pleasure as we love looking into your holidays for you. Rickie says thank you for his mention and see you soon. Kindest regards Barbara :-)
Best experience
It was quick and easy to book with you. We have booked before so no giving details again. You sorted everything for us, even our money.
9 January 2026
Reply from Hays Travel - Mapperley
Thank your taking the time to fill out this review. We appreciate your kind comments and hope you have an amazing trip. Thanks, Joanne
Always friendly polite and very helpful…
Always friendly polite and very helpful lovely people
9 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review. We appreciate your kind words :) Hays Travel Mapperley
Top quality service.
Staff extremely attentive to our requirements.
Provided information, in depth, in relation to our specific needs, based on my wife’s disability.
Left reassured that all aspects of our pending holiday had been covered.
27 December 2025
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this lovely review. It was my pleasure to help you. Glad we got everything sorted for you :)
Erin
Holiday to Paphos
This is my fourth time booking a holiday with hays travel, never had a problem, from booking the hotel I want to the flight , always keep you informed by e mail or phone 👍 keep up the great job you are doing ✈️👍
6 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this review. I hope you have a lovely holiday :)
Erin
Friendlies nothing to hardwood help
6 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this review. We appreciate you booking with us again and we hope you both have a lovely holiday. Joanne
Just to say Erin was a very…
Just to say Erin was a very understanding and helpful young lady explaining everything we needed to to know so will definitely use Hays Travel again
3 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave such a lovely review. It was my pleasure to help you. Have a lovely holiday :)
Erin
everything was great Amelia could not…
everything was great Amelia could not have been more helpful
30 December 2025
Reply from Hays Travel - Mapperley
Thank you so much, it was lovely meeting you and I am so glad we got something sorted :) Amelia
Recommended …
After an initial blip with the correct information being emailed to me, everything went smoothly and we booked the holiday we required. Friendly approachable service throughout.
1 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a lovely review :) glad we got everything sorted for you. The Hays Travel Mapperley Team
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a review. We hope you have a lovely holiday :)
Although she was new the young lady who…
Although she was new the young lady who helped me was charming and very polite. Because she is still learning some things were new to her but she just made sure she was doing things right by asking a more senior member for help.
12 December 2025
Reply from Hays Travel - Mapperley
Thank you very much for taking the time to leave a review :) have a lovely time away
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.