Hays Travel - Leigh Reviews 

1,027
TrustScore 5 out of 5

5.0

35 Bradshaw Gate, WN7 4NB Leigh, GB


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Rated 5 out of 5 stars

It's a few years since we booked a holiday through a travel agent as we usually do it online. We decided to try Hays as it feels as though it's a family firm who would hopefully be patient & understan... See more

Rated 5 out of 5 stars

We have been using Hayes travel in Leigh now for a couple of years to book all of our holidays. For the simple reason that we know they will go the extra mile to understand what it is we are looking... See more

Rated 5 out of 5 stars

So friendly in this travel agents. They remember you each time you pop in. Very professional and helpful . They will print out anything you need especially for us older ladies who prefer paper to phon... See more

Company replied

Rated 5 out of 5 stars

Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom

  • 01942419283

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,027)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a fabulous experience

We had a fabulous experience, Yana the travel agent was most delightful she helped us to sort our holiday out. As we are travelling with family and all have there own ideas, she was very patient. WONDERFUL !!

17 January 2026
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Reply from Hays Travel - Leigh

Thank you for your kind review, Harvey. I’m really glad I could make the experience great for you all. We hope you have an amazing holiday - Yana :) x

Rated 5 out of 5 stars

They were extremely helpful in…

They were extremely helpful in everything and I would use them again 👌👌👌👌

20 January 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely review Rob! I am sure you will have a great time! - Ellie :)

Rated 5 out of 5 stars

It’s people who make the difference

Dawn Bellis who looked after us was wonderful. The whole shop has a wonderful atmosphere of cheerfulness and efficiency. First port of call for travel needs in future.

18 January 2026
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Reply from Hays Travel - Leigh

Thank you Mr Cheesman, it was a pleasure to meet you both and I am sure this is the first of many new adventures, Dawn

Rated 5 out of 5 stars

The lady I spoke to was excellent…

The lady I spoke to was excellent finding me best deal Iam going alone but she helped me feel confident that ill be ok x

13 January 2026
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Reply from Hays Travel - Leigh

Thankyou for your lovely review Judy. We hope you have an amazing time on your Elvis tour🕺🎶I am not jealous at all! - Yana

Rated 5 out of 5 stars

The lady who booked our cruise was…

The lady who booked our cruise was lovely. Very friendly very informative and efficient

14 January 2026
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Reply from Hays Travel - Leigh

Hi Elaine, I’m truly happy to know I could help make your experience great one. Thank you so much for your kind feedback. We hope you have the most amazing time on your cruise! Please do pop in and let us know how it was - Yana :)

Rated 5 out of 5 stars

Amazing

Always a super, personalised & honest service.

12 January 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely review Karen, hope you have an amazing holiday - Ellie :)

Rated 5 out of 5 stars

Dawn as always was so helpful in…

Dawn as always was so helpful in finding our perfect holiday. Can’t praise her enough

12 January 2026
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Reply from Hays Travel - Leigh

Thank you Sue, always a pleasure, can't wait to see a picture of you on that scary water slide 😂Dawn (ps no more celebrating lol)

Rated 5 out of 5 stars

First time booking with Hays

First time booking with Hays, the lady who helped me was called Yana, really helpful, put me at ease, felt relaxed and comfortable chatting about what we wanted for our holiday. Great experience and a fabulous deal. Will be booking again!

10 January 2026
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Reply from Hays Travel - Leigh

Thankyou for your kind Review Lynsey. I hope you have an amazing Family holiday in Salou. We look forward to seeing you soon :) - Yana.

Rated 5 out of 5 stars

Weekend away

Always offering great deals and advice, easy to book with, great travel agency 👍

11 January 2026
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Reply from Hays Travel - Leigh

Thank you for your lovely review Paul. Hope you have a great weekend away :)

Rated 5 out of 5 stars

I was given a lot of time and penmyce…

I was given a lot of time and patience and all my questions and queries were answered or dealt with,as well as my flight and cruise tickets sorted making it all very stress-free which was a great way to book a holiday especially as I am on my own.

10 January 2026
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Reply from Hays Travel - Leigh

Aww thank you for your review, if you need anything please let us know. Your never on your own with hays travel. 😁

Rated 5 out of 5 stars

Had a lively experience booking a…

Had a lovely experience booking a flight with Yana at Hays. She was very helpful, easy to speak with and very cheerful.
One of her colleague’s even made me a lovely cup of decafe tea whilst I was waiting to see someone as they were very busy. Definitely recommend this travel agency. Good work ladies 👍👏👏

11 January 2026
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Reply from Hays Travel - Leigh

Thankyou for your kind review Diane. I'm pleased you had a great experience with us. We hope you have the most amazing time in Thailand! and safe travels - Yana :)

Rated 5 out of 5 stars

Great customer service and swift…

Great customer service and swift response. I wanted a holiday that allowed me to go to the same hotel as my sister who had booked at another Hays travel. Initially I only wanted 5 days , however after a discussion about how much better value a 7 night trip was i booked .

10 January 2026
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Reply from Hays Travel - Leigh

I am so glad you got sorted and a bonus that you get an extra few days in the sun 😊Dawn

Rated 5 out of 5 stars

Very helpful

Nice staff, very helpful.

9 January 2026
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Reply from Hays Travel - Leigh

I am sure you will have the best time, Dawn

Rated 5 out of 5 stars

Always great experience at Leigh office…

Always great experience at Leigh office dawn now’s what I like and always sorts me a great holiday out all the other staff are very professional and polite it’s actually nice to walk into the shop 10 out of 10

30 December 2025
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Reply from Hays Travel - Leigh

Thank you Gary, I am very jealous are you sure you don't need anyone to carry your bags lol, Dawn

Rated 5 out of 5 stars

Hays travel in Leigh Wn75bw

Hays travel in Leigh Wn75bw
Are always professional and helpful absolutely delightful.

30 December 2025
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Reply from Hays Travel - Leigh

Thank you for the lovely review, I hope you all have a great time in Rhodes - Paige x

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