It's a few years since we booked a holiday through a travel agent as we usually do it online. We decided to try Hays as it feels as though it's a family firm who would hopefully be patient & understan... See more
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We have been using Hayes travel in Leigh now for a couple of years to book all of our holidays. For the simple reason that we know they will go the extra mile to understand what it is we are looking... See more
Helpful staff Lily who sorted out the holiday was very professional, but still very friendly. Tried to ring the office today but no one answered .
Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom
- 01942419283
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Yana was first class throughout the…
Yana was first class throughout the booking process. Always patient she reviewed different options and suppliers for us to come up with the best option.
This is the second holiday we have booked with Yana and I would have no hesitation in recommending her, she is a credit to your business.

Reply from Hays Travel - Leigh
On arrival my husband and I was greeted…
On arrival my husband and I was greeted with a smile and Yana was extremely friendly and professional and helped us find the perfect holiday. When she asked if we was celebrating anything I said it was because I was cancer free. Another member of staff overheard and went out and got us a cake. They were so lovely at the Leigh branch
Always welcoming and good advice i have…
Always welcoming and good advice i have a good laugh with the staff at Leigh
Good service!
The young lady was knowledgeable and helpful,patient and consisiderate.A good experience up to now

Reply from Hays Travel - Leigh
Lily at the Leigh branch was very exceptional service
Lily at the Leigh branch was very knowledgeable and efficient, Nithing was too much trouble and she soon booked my flights

Reply from Hays Travel - Leigh
Great price
Got us a good deal and they matched the online price as well. And a lovely girl served us as well. 😊
Very helpful
Very helpful
Ellie listened to what we wanted and found the best deal. She is also keeping an eye on a deal becoming available for my son to book on. No pressure given to book and great communication.

Reply from Hays Travel - Leigh
Easy quick very friendly will…
Easy quick very friendly will definitely booking through these again

Reply from Hays Travel - Leigh
Paying the balance for our June holiday…
Paying the balance for our June holiday and booking a holiday for September was made very easy and a pleasant experience thanks to Paige ...

Reply from Hays Travel - Leigh
StaffYana
Staff, In this case Yana, are warm, keen and enthusiastic as if they were booking for themselves. She remembered details of our needs and preferences from previous visits and searched everywhere for the best options for our holiday.

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Lovely staff
Lovely staff, Dawn the manager and Paige who was doing the booking did everything to make the booking easy.
They go out of the way to make sure everything runs smoothly.

Reply from Hays Travel - Leigh
Both assistants who we dealt with were…
Both assistants who we dealt with were helpful patient and really friendly . We haven't been on a cruise before and we left knowing everything we needed to know thanks to both girls .

Reply from Hays Travel - Leigh
Great service explaining all our…
Great service explaining all our questions we asked.

Reply from Hays Travel - Leigh
Customer service was fantastic I booked…
Customer service was fantastic I booked my holiday with Paige she was brilliant and really helpful.

Reply from Hays Travel - Leigh
Fab staff at leigh
Dawn from the Leigh branch was absolutely amazing. Made the whole procedure stress free and got the best deal for us and made the whole experience very enjoyable

Reply from Hays Travel - Leigh
Brilliant staff at Hays leigh lancs
Ellie was fantastic
Went through everything i asked about .
Very helpful.
Always welcoming.
The staff are brilliant. Booked many holidays with Hays Leigh branch.
Highly recommend 👌

Reply from Hays Travel - Leigh
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