My friends and I visited Hayes travel in Hythe Hampshire, we greeted by Mia who was absolutely lovely. She guided us through the booking of our cruise with professionalism and kindness. Thank you Mia... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We popped into Hays travel in Hythe (Hampshire) to book a short cruise & Robin was so helpful & patient we booked a week's holiday in Ibiza as well. She also arranged car parking at Bournemouth airpor... See more
Company replied
The welcome you get when you walk in, the helpfulness of booking your holiday, making you feel straight away your holiday will be booked with no problems and at the same time ask as many questions you... See more
Company replied
Vicky who works in Hayes Travel Hythe Hampshire is brilliant she is so caring gives so much help and advice, nothing is too much trouble. She is a credit to your company Vicky works so hard big th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 High Street, SO45 6AG, Hythe, United Kingdom
- 023 8084 4177
4.9
Excellent
695 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Lady in store was helpful
Lady in store was helpful, however my husband was disappointed that he was not offered a price match with the same holiday that my wife found on line on the Tui website the same day, especially as we had received an email the week prior from Hayes offering discounts if we booked over the Bank Holiday period. Overall happy with regards to the booking the holiday.
26 May 2026
Reply from Hays Travel - Hythe
Thank you for your feedback, We will definitely take your comments on board.
Great service as always willing to go…
Great service as always willing to go that extra mile for you. A great team in Hythe and i certainly wont hesitate in booking my next holiday with them soon. Thank u 😊
22 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Amy was so knowledgeable
Amy was so knowledgeable! She priced up so many cruises and even introduced us to new cruise lines. Nothing was to much trouble. We haven’t booked a holiday in a travel agent for years but that has changed. Would certainly recommend Hayes Travel, Amy and her team!
23 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments 😊
Robyn was great
Robyn was great
Found us a holiday with the dates we needed from the airport we wanted
Perfect
20 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments! 😄
Always a really good experience
Always a really good experience, lovely helpful staff. Will always use Hays Travel, Hythe
13 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Excellent work from the staff would go…
Excellent work from the staff would go again to book a holiday
13 May 2026
Reply from Hays Travel - Hythe
Thank you so much for your lovely comments :D
Great customer service
19 May 2026
Reply from Hays Travel - Hythe
Thank you for your positive feedback :)
Absolutely fantastic
Absolutely fantastic, I arrived in a right middle after combing the internet for the right holiday. After a quick chat, Robyn found the perfect holiday and a great price! Excellent stress free service, thank you.
17 May 2026
Reply from Hays Travel - Hythe
Thank you so much for you lovely comments Lauren :D
Reply from Hays Travel - Hythe
Thank you Mr Rowland for your lovely comments :D
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Friendly and efficient staff.
10 May 2026
Reply from Hays Travel - Hythe
Thank you so much for your lovely comments :)
Excellent service
Robyn was knowledgeable efficient and friendly in making my cruise booking. Excellent-many thanks
9 May 2026
Reply from Hays Travel - Hythe
Thank you so much for your lovely comments Mr Woolgar :)
We had booked a cruise which we had to…
We had booked a cruise which we had to move, very helpful young lady.
30 April 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
We arranged our holiday with Vicky
We arranged our holiday with Vicky. She was excellent. Very knowledgeable and helpful. Would highly recommend Hays Travel.
5 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Staff are so helpful
Once again all staff were very helpful in the process of booking our cruise. Nothing is too much trouble.
Thank you again
28 April 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Very helpful staff
Very helpful staff, good after sales service. Will use Hays for all our holidays.
28 April 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Great service
Amy was extremely helpful and sorted out exactly what we all needed to book our cruise.
1 May 2026
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
Reply from Hays Travel - Hythe
Thank you for your lovely comments!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.