The ladies at the horsforth branch are lovely, they are so knowledgeable and helpful when choosing your holiday. No detail is too small for them to look at, l go there all the time. Service is really... See more
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Jasmine in Horsforth extreme efficient…she made lots of calls to the cruise company to find out all the answers to our many questions.
Company replied
Made it very easy to organise and book a wonderful family holiday. Listened to what we wanted and found everything we needed, all within budget.
Company replied
We found Tracy to be very helpful,knowledgeable and patient,nothing was too much trouble,which made booking the holiday very easy and hassle free 5⭐️
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
720 reviews
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Great service
The staff member who o communicate with via message and phone call was extremely helpful. A positive experience, my first time7 booking with Hayes, will definitely book again
15 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Thank you Amanda for taking time to…
Thank you Amanda for taking time to find me a holiday for my Daughter’s birthday. You are always very helpful and welcoming. I always enjoy our chats too. Thank you so much ☺️
20 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Stress less experience
Friendly, helpful staff. Nothing too much trouble. Offered alternatives to ensure best travel arrangements.
18 January 2026
Reply from Hays Travel - Horsforth
Thank you so much for this lovely review :)
5*customer service
Customer service from Samantha was amazing! Even after the shop had closed Samantha carried on helping me get a great deal.
19 January 2026
Reply from Hays Travel - Horsforth
Thank you for leaving such a lovely review :)
Ella was very friendly and helpful…
Ella was very friendly and helpful awesome service 🥰
15 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
I always use Hays Travel for all my…
I always use Hays Travel for all my holidays and have for years. No matter what branch I book with I have always had great service and any issues have been dealt with promptly.
14 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very friendly staff and very…
Very friendly staff and very helpful,gave us plenty of options for what we wanted
13 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The team has been great so helpful gave…
The team has been great so helpful gave me all the information answered my queries when I needed to change dates and flights thank you so much
11 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very pleasant and knowledgable agent. Made everything easy.
Very pleasant and knowledgable agent
6 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Staff very skilled in booking flights…
Staff very skilled in booking flights and hotels. Always charming, remembering you from previous visits.
4 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Friendly,efficient,helpful service as…
Friendly,efficient,helpful service as always from Tracy at Horsforth branch
4 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Once again Hays and Beatrice in…
Once again Hays and Beatrice in particular came up trumps ! She patiently trolled through options for another holiday for me . Excellent work Beatrice.
31 December 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent!
I messaged on Facebook after seeing a deal they had posted, I also messaged my local hays travel branch however Horsforth were so accommodating and so quick to reply I booked with them, Amanda in particular was so helpful in booking our USA trip and explained every detail that I hadn’t considered, I even enquired about changing hotels and they sorted it out straight away! I would never in a million’s years have been able to book all the interconnecting flights and hotels, highly recommend and thankyou so much!
31 December 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review! :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The BEST
Lovely Amanda made planning my trip so easy and stress-free! She is super helpful, knew exactly what I needed, and gave great recommendations. Everything went perfectly—highly recommend!
15 December 2025
Reply from Hays Travel - Horsforth
She is a star - thank you for this lovely review :) Tracy Branch Manager
Reply from Hays Travel - Horsforth
Thank you for your 5-star review! Hope you have an amazing holiday😊
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