Made it very easy to organise and book a wonderful family holiday. Listened to what we wanted and found everything we needed, all within budget.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy was absolutely amazing with booking our holiday to Bali, she found exactly what we wanted and made the process so easy! Definitely recommend :)
Company replied
Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
Amanda was very patient and answered all our queries . If she didn’t have the answers she found out! Holiday booked on her recommendation. Thanks Amanda
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday of a lifetime booking quickly & easily
I called up and gave my requirements and Tracy was very quick to get onto finding the perfect holiday and sent a quite quickly. A few tweaks to the accommodations and I had the dream holiday booked easily.
23 September 2025
Reply from Hays Travel - Horsforth
So happy to be able to put this together for you and your kids it will be amazing :) Tracy
Amazing customer service and went up…
Amazing customer service and went up and beyond to help me find the perfect deal for our Disneyland Paris trip.
Gave me different options for accommodation, and for 3 and 4 travelling.
All easily done over Facebook.
Highly recommend, thank you
15 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for this lovely 5 star review, so glad I could help plan this magical holiday with you!
Messaged on Facebook messenger to book…
Messaged on Facebook messenger to book my holiday. Very quick easy and secure service gutted I missed the savings by a day though
18 September 2025
Reply from Hays Travel - Horsforth
Thankyou Lindsay for your feedback, we hope you have a lovely trip!
Fabulous
Great service as always, very quick, next girlie trip booked to Malta. Thank you.
14 September 2025
Reply from Hays Travel - Horsforth
thank you for your lovely review! :-)
Great experience ⭐️
Lauren was really good with me, I changed my mind a few times and she adapted the booking to make it perfect for me :) thank you
14 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving this 5 star review!! So glad I could help :)
Great service
Great service, went above & beyond to help us book our family adventure 🎉
14 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Fantastic helpful service again and…
Fantastic helpful service again and again
Thank you
7 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
So far the experience has been great &…
So far the experience has been great & communication via email & phone has been brilliant. Cannot fault the team at all at Horsforth.
13 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Lauren from Hays Horsforth was…
Lauren from Hays Horsforth was extremely helpful! She was very quick in replying to messages, very thorough in checking and asking details, and made the whole process of booking easy and stress free
13 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Friendly
Friendly, helpful and efficient.
I got a lot of questions and they met all of my requests
12 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Excellent service.
Mollie was brilliant from start to finish. Went above and beyond. Thank you.
7 September 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely feedback! It was a pleasure booking you and I hope you have a fantastic time :D Mollie
Euro Disney Booking 🐭 🏰 x
Fantastic advice when booking our Trip from Lauren regarding Euro Disney.
I booked via FB messenger and Lauren was so helpful, quick to say she was busy with instore customers.
Lauren also give us good advice on her own personal experiences regarding Euro Disney which was the reason I booked through her at Hays Horsforth
⭐️⭐️⭐️⭐️⭐️ indeed x
30 August 2025
Reply from Hays Travel - Horsforth
This is lovely feedback Rachel thank you so much!! So excited for you, you'll have the best Disney trip!!
Friendly and helpful
6 September 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely feedback, we hope you enjoy your trip!
Easy to book and staff very helpful
Easy to book and staff very helpful. Very quick to respond to messages even at unsociable hours
1 September 2025
Reply from Hays Travel - Horsforth
Thank you for your 5* review
The knowledge experience of the staff…
The knowledge experience of the staff as well as their personality
3 September 2025
Reply from Hays Travel - Horsforth
Thank you for your 5* review Tracy :)
Reply from Hays Travel - Horsforth
thank you for this 5* review
Very friendly knowledgeable advice.
30 August 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review :) Tracy
Amanda at Horsforth was very friendly…
Amanda at Horsforth was very friendly and Knowledgeable
30 August 2025
Reply from Hays Travel - Horsforth
Thank you for this 5* review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.