Hays Travel - Halesowen Reviews 

753
•
TrustScore 5 out of 5

4.9

2 Hagley Mall Cornbow Centre, B63 4AJ Halesowen, GB

•

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Rated 5 out of 5 stars

i don’t travel very often so i get very confused and panicky when it comes to this, emma at hays travel halesowen has absolutely sorted me out and i couldn’t be more grateful….. top service all roun... See more

Company replied

Rated 5 out of 5 stars

Mia was polite and friendly from the moment I walked into Hays Travel. She listened carefully to the details I provided and quickly located the perfect hotel. She compared hotels and flights and expla... See more

Company replied

Rated 5 out of 5 stars

Emma (Halesowen branch) was very friendly & knowledgeable. She eased our concerns regarding this trip being our first cruise, explaining the best location for the cabin & what would suit us, to gain t... See more

Company replied

Rated 5 out of 5 stars

Clearly explained holiday details helped by having full details printed out to take away with us Insurance and flight seats booked A pleasant experience

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Cultural Tours Provider
  6. Currency Exchange Service
  7. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom

  • 01213149406

4.9

Excellent

TrustScore 5 out of 5

753 reviews

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4.9

All reviews

(753)

117,011 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always book with Jet2 holidays through…

Always book with Jet2 holidays through Hays travel shop in Halesowen. Always found them patient, knowledgeable and pleasant. Looking forward to my next holiday I've just booked with them. Victoria sorted my holiday for me. J Foley.

19 May 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Hi Janice,

Thank you for this lovely review, if you need anything else you know where we are. :)

Kind Regards,
Halesowen Hays Travel

Rated 5 out of 5 stars

Our Travel Agents experience

From the moment we went in we were made very welcome and relax, never pressured to book anything that we didn’t ask about. We got the best deal for the budget we had, for the length of the holiday and flight times. Mia (TM) was a credit to Hays Travel

5 May 2026
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Reply from Hays Travel - Halesowen

Thank you for your review we hope you have a lovely holiday and if you need anything please don't hesitate to get in contact with us :) - Team Halesowen

Rated 5 out of 5 stars

Mike was a lovely person

Mike was a lovely person, he was very helpful and answered all our questions.

6 May 2026
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Reply from Hays Travel - Halesowen

Thank you for your review, if you need anything you know where we are! - Team Halesowen and your booking agent Jaydene

Rated 5 out of 5 stars

It was very efficient and so easy for…

It was very efficient and so easy for us the staff member was lovely will definitely be using you again. It was Halesowen and I think her name was Jadine. Excellent 👏🏼

6 May 2026
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Reply from Hays Travel - Halesowen

Thank you for your lovely review on Jaydene, if you need anything else you know where we are and we hope you have a lovely holiday! - Team Halesowen

Rated 5 out of 5 stars

We have always used Haynes Travel to…

We have always used Haynes Travel to book all our needs for our holidays, why ? Because we have only found them to be helpful and very patience in helping us choose our holidays. The staff are helpful and very professional and have knowledge to help us choose. And they are very tolerant of us wanting to go through loads of holiday sites…….thank you to them all

6 May 2026
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Reply from Hays Travel - Halesowen

Hello Mr and Mrs Kings,

It was a pleasure to book your holiday again!
Thank you for your loyalty and continued support we really appreciate it and look forward to seeing you again very soon :) - Mia C

Rated 5 out of 5 stars

Mike was very knowledgeable

Mike was very knowledgeable, polite and friendly. His first hand experience and knowledge of the resort and hotel were first class. While we were in the shop I watched him interact with other customers and he was the same with them. He's brill. We will be booking with Hays again, for sure. Brilliant experience.

5 May 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Thank you for your lovely review! We hope you have a lovely Holiday :-)
Team Halesowen

Rated 5 out of 5 stars

Staff very pleasant and helpful

Staff very pleasant and helpful, especially jaydene, made our booking process very easy, will always use hays travel for future travel plans

2 May 2026
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Reply from Hays Travel - Halesowen

Thank you for your 5* review
Jaydene

Rated 5 out of 5 stars

As usual took all the weight out of…

As usual took all the weight out of booking a holiday. Friendly, informative. Cannot speak more highly of this company

17 April 2026
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Reply from Hays Travel - Halesowen

Thank you so much for your lovely review. Was so nice to see you again and book your next holiday- if you need anything... you know where I am! Mia C.

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite. Listened to our requirements and discussed any alternatives.

17 April 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Hiya Sharon! Thanks so much for your kind words about Mia. She's fab! I'll pass it onto her for you, and once again- thank you for booking with us here at Halesowen! Mike.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

7 April 2026
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Reply from Hays Travel - Halesowen

Thank you so much Victoria for booking with us! So great to see you as always. Mike!

Rated 5 out of 5 stars

They where very helpful we have used…

They where very helpful we have used you more than once and love the way they treat you

12 April 2026
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Reply from Hays Travel - Halesowen

Hiya David! Thanks so much for your kind review! I will pass this onto Mia, she will be super happy that you've been happy with her Service! Thank you so much for booking with Hays Halesowen. Mike.

Rated 5 out of 5 stars

Operative was very friendly

Operative was very friendly, listened carefully to what we wanted. She was very professional, very helpful, explaining everything

10 April 2026
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Reply from Hays Travel - Halesowen

Thank you for your lovely review we really appreciate it, it was lovely meeting you both!
If you need anything else you know where we are :) - Team Halesowen

Rated 5 out of 5 stars

Thank you Hays.

Mia was extremely helpful. We booked a holiday for myself and my son ( who has a learning disability). She found us a wonderful hotel.
Such a lovely person. A credit to your company.

8 April 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Thank you for leaving us this kind review Brian about our lovely Mia. She is fab isn't she! Thanks so much for booking with us here at Hays Halesowen. Will pass on your lovely review! Mike.

Rated 5 out of 5 stars

Having booked previous holidays with…

Having booked previous holidays with Mia, we let her know over the phone what we we were looking for, for our Silver wedding anniversary, and she found just what we wanted within 48 hours. Great experience with her, really looking forward to our special holiday. Thanks Mia!

24 March 2026
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Reply from Hays Travel - Halesowen

Thank you for your feedback, if you need anything else you know where we are. - Team Halesowen

Rated 5 out of 5 stars

friendly and efficient.

Staff very pleasant and helpful,made it easy to book holiday.

19 March 2026
Hays Travel - Halesowen logo

Reply from Hays Travel - Halesowen

Hello Alan,

Thank you for taking the time to complete this 5* review it is appreciated and we look forward to welcoming you back into store very soon! - Mia C

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