Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
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Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
Company replied
Sarah at Hays, Galashiels is welcoming, went the extra mile and puts so much time and thought re booking flights and travel insurance. She enabled a really good, challenging booking to take place.... See more
Company replied
My wife and I had picked our main 2027 holiday but for some unknown reason it just disappeared the next day , I explained this to Carmen at Hays and she said leave this with me I will see what I can d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
Asks customers to review
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Travel agent Kiara, and all the Staff
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday. Would add that all staff are just brilliant, very friendly , helpful and brilliant at there job. Highly Recommend .
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service from Carmen and Amy was…
Service from Carmen and Amy was excellent, especially when my Jet2 voucher wasn't accepted.
13 August 2026
Reply from Hays Travel - Galashiels
Hi James, thank you very much for your kind review. I will be sure to pass along your lovely comments to Carmen and Amy.
- Kiara, Assistant Manager
Sarah and the staff at the Galashiels…
Sarah and the staff at the Galashiels branch were very helpful and took care of everything for me. Was met with a smile and felt great from the start.
19 August 2026
Reply from Hays Travel - Galashiels
Hi David, thank you very much for your kind review. We appreciate your loyalty and it's always our pleasure to get your trips arranged.
- Kiara, Assistant Manager
Nothing is too much trouble ,they…
Nothing is too much trouble ,they always get you the best deals.
11 August 2026
Reply from Hays Travel - Galashiels
Hi Elinor, thank you very much for your kind review. I will be sure to pass along your lovely comments to Carmen.
- Kiara, Assistant Manager
Holiday Booking
Booked my last few holidays through the Galashiels branch, always had excellent service & advice.
Carmen is an absolute gem finding me my ideal getaway.
15 August 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review for Carmen. She really is a gem! Amy - Branch Manager
Hayley was excellent in helping us find…
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it yourself when there’s a Hayley to assist. Will definately use Hays travel in the future 👍
15 August 2026
Reply from Hays Travel - Galashiels
Thank you so much for booking with us! Your review for Hayley is just lovely. She really is fab. Amy - Branch manager :)
Reply from Hays Travel - Galashiels
Ian Riddell,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process for your holiday easy and straightforward. We appreciate you taking the time to share your positive experience.
I will pass this on to Carmen when she is next in
Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Kenneth McDougall,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful.
Sarah Travel Consultant
I've known Carmen for a long time and…
I've known Carmen for a long time and she is so helpful.The hole staff in Hays Galashiels are a credit to the company.
11 August 2026
Reply from Hays Travel - Galashiels
Steven,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service. We truly appreciate your kind words.
Kind Regards Sarah
Travel Consultant
As ever the lovely Carmen
As ever the lovely Carmen, exceeded our expectations once more. Taking her time to allow and support you to actually give you the time to pick the holiday that you are happy with. Thank you once more Carmen.
9 August 2026
Reply from Hays Travel - Galashiels
Aw thank you so much for your lovely review for Carmen. I will be sure to pass it on. Thanks for booking with us again. Amy x
Always extremely helpful
Always extremely helpful. They go above and beyond to make your holiday feel special
9 August 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review for Carmen. Will make sure to pass them on. Thank you for booking with us. Amy - Branch Manager :)
As always Carmen provided an excellent…
As always Carmen provided an excellent service . Efficient, thoughtful and pleasant . Thank you again Hays travel .
8 August 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for booking with us again. Amy - Branch manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch manager :)
Very efficient and all booked smoothly…
Very efficient and all booked smoothly and quickly!
28 July 2026
Reply from Hays Travel - Galashiels
Mrs Freshwater,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was smooth and efficient. We appreciate your kind words.
I will pass your lovely review on to Kiara on her return from annual leave
Kind Regards
Sarah Travel Consultant
Great service
Great service, Carmen was lovely, helpful and made the booking process easy.
She was very thorough with going through our options.
26 July 2026
Reply from Hays Travel - Galashiels
Susan,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was helpful and made the booking process easy for you. It's wonderful to know that all your options were thoroughly explored. Have a great holiday. Sarah Travel Consultant
Kind Regards
Hays Travel Hastings
Very efficient staff.
2 August 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely 5 star review. It is always very much appreciated. A fab family holiday to look forward too.
Sarah Travel Consultant
Lovely welcoming staff
All staff go above and beyond finding the best deals available for customers. They are welcoming, patient and very helpful. Highly recommended.
1 August 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. I will be sure to pass it on. Amy - Branch Manager
First class service
My wife and I had picked our main 2027 holiday but for some unknown reason it just disappeared the next day , I explained this to Carmen at Hays and she said leave this with me I will see what I can do . We got a phone call later that day that Tui computers were playing up all over and she had tracked and got the holiday booked . First class service .
31 July 2026
Reply from Hays Travel - Galashiels
Aw thank you so much for your lovely review and thank you for booking with us again. Amy :)
Knowledgeable
Knowledgeable, friendly attitude, basically same as previous visits the staff are a local power draw by face to face communications far exciding AI approach .
29 July 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
I only visited for information but left…
I only visited for information but left with a cruise booked.Kiara was most informative and friendly
19 July 2026
Reply from Hays Travel - Galashiels
Hi Susan,
Thank you so much for booking with me, it was my pleasure to help get your cruise booked.
- Kiara
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