As always Lisa was very helpful. Helped us decide between a couple of hotel options and made the whole process of booking a holiday very easy. We were booking for more than one couple in separate book... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s a pleasure to walk into Hays at Cramlington . Staff always pleasant and helpful. I especially like to see Lisa who has always been very helpful and always tries to help as much as possible . Than... See more
The staff are brilliant and always greet you with a smile and good morning / afternoon plus say our first names as we’re in there often enough. Nothing was a problem for the staff when we were e... See more
We dealt with Lisa when we came into the cramlington branch. She’s absolutely lovely, friendly, knowledgeable and listened. To be honest all the staff are lovely and we always book our holidays thro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deb was very helpfull and friendly this…
Deb was very helpfull and friendly this is my first time booking a holiday, she went by step by step and said to come in at anytime
16 August 2026
Reply from Hays Travel - Cramlington
Hello,
Thank you for your wonderful 5-star review! I am so pleased to hear that your first holiday booking experience was so positive and that our team was helpful.
Kind Regards
Debs
Reply from Hays Travel - Cramlington
Thanks for your 5* Review. We pride ourselves on giving you all of the information to make an informed decision when booking your holiday - Have a wonderful trip
Faye.
The young girl who took my booking was…
The young girl who took my booking was very friendly and helpful.
16 August 2026
Reply from Hays Travel - Cramlington
Mrs Gunn,
Thank you so much for your wonderful feedback! We are delighted to hear that Jersey was friendly and helpful during your booking process. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Hastings
Richard was so helpful and kind your…
Richard was so helpful and kind your staff seem genuinely friendly giving amazing service
16 August 2026
Reply from Hays Travel - Cramlington
Thank you so much for your kind review Mrs Mitchell. I hope you have a fantastic holiday and come back to see us again :)
Richard
Very efficient and straightforward…
Very efficient and straightforward service
Friendly staff
16 August 2026
Reply from Hays Travel - Cramlington
Hi Valerie,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service efficient. We look forward to booking you again in the future.
Have a fantastic holiday.
-Jersey
A special thank you to Richey for all…
A special thank you to Richey for all his help.
16 August 2026
Reply from Hays Travel - Cramlington
Thank you so much Claire for your kind review, It's always a pleasure to help with all of your amazing holidays. - Looking forward to hear all about it!
Richey
Richard is a huge asset to Hays Travel
Richard is so helpful, attentive and a huge asset to Hays Travel
16 August 2026
Reply from Hays Travel - Cramlington
Thank you so much for your fantastic review! Its always a pleasure to help with your holidays! :)
Richard
It’s a pleasure to walk into Hays at…
It’s a pleasure to walk into Hays at Cramlington . Staff always pleasant and helpful. I especially like to see Lisa who has always been very helpful and always tries to help as much as possible . Thank you again Lisa
14 August 2026
Ameila is the most amazing agent ive…
Ameila is the most amazing agent ive come across. As regular customer we always strive to reach out to her 1st. Shes friendly and amazing knowledgeable on her subject
15 August 2026
Holiday Planning
Lisa at Hays travel Cramlington is.always very helpful and informative.
6 August 2026
The guys were great at the Cramlington…
The guys were great at the Cramlington branch so knowledgeable of all the holidays and everyone had a smile
14 August 2026
Always very helpful all the staff make…
Always very helpful all the staff make it a very enjoyable experience every time I go in
6 August 2026
We went in the shop with a destination…
We went in the shop with a destination & hotel in mind.But we found the young lady very helpful,polite and patient with us old pensioners.
13 August 2026
Another great city break booked!
We called into our local Hays branch in Cramlington and Richey was very helpful, knowledgeable and polite in finding the exact holiday we were looking for. Very happy 😊. Thank you!
11 August 2026
Called into the Cramlington…
Called into the Cramlington branch,where we me Jersey,who welcomed us all.
She was excellent throughout & answered all of our questions we needed to know.
Tom.W.
11 August 2026
Very helpful rep (Max)
Very helpful rep (Max), told him what our preferences were including location, duration & board. Got exactly what we wanted & we’re very happy with the whole experience especially considering the quote was the best we’ve had.
11 August 2026
Helpful
I saw a holiday at a really good price. I telephoned Cramlington Hayes branch, I did not catch the ladies name but she booked the holiday for me and was very helpful and friendly.
11 August 2026
Our holiday.
The staff are brilliant and always greet you with a smile and good morning / afternoon plus say our first names as we’re in there often enough.
Nothing was a problem for the staff when we were enquiring about our holiday.
They went through everything in detail for us.
Made sure we booked our seats,
the dates we requested,
The type of holiday we wanted.
They even went through the different options we could have on our holiday.
3 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.