Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... See more
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Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
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We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
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Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
689 reviews
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Attentive nothing was too much trouble.
Attentive nothing was too much trouble.
Attention to detail.
Unlike my previous visit when I asked if the assistant if Hays w/o find flights to America for me and she abruptly said no.
28 December 2025
Reply from Hays Travel - Colwyn Bay
Thank you for your lovely review, looking forward to help out with any future holidays!
Many thanks,
Team Colwyn Bay!
Christmas on a caribbean cruise
The full trip went start to finish very well the only things i can add as a future guide not as a criticism is that you could be told when booking if any entery documents to entry any country on line or not is explain to you at the time as i was told i donot need anything and the day before the cruise i found out myself i need to fill in a online form to enter the country and maybe if its a first cruise explain your lugage will go from the airport and next time you see it is in the cabin and the reverse for the return do not take this as a moan or complaint it just may help out as knowledge is gold and you have full confidence the hayes reps have good knowledge everything else was as it says on the label im happy to use hays again which i already had p and o transfer this next coming cruise over to hays to complete for me
28 December 2025
Reply from Hays Travel - Colwyn Bay
Thank you for your kind review, we are glad you had a lovely holiday and looking forward to welcoming you back soon!
Thanks again,
Team Colwyn Bay
You make holidays easier to book …
Our previous holiday booked through you was great throughout, so we thought of you again --
9 December 2025
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review, I appreciate your kind words and look forward to welcoming you back very soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
Very helpful and informative in booking…
Very helpful and informative in booking my first solo holiday abroad. Answered all my questions perfectly and offered suggestions I hadn’t thought of.
29 November 2025
Reply from Hays Travel - Colwyn Bay
Hi Naomi,
Thank you very much for your kind review, I am so pleased you was happy with my service.
Many thanks,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Louise,
Thank you very much for your review. We look forward to welcoming you back in store soon
Many thanks,
Kemal and Team Hays Colwyn Bay
Relaxed
Relaxed, good listening skills, patience and fuly understood our requirements!
23 November 2025
Reply from Hays Travel - Colwyn Bay
Good morning Steve,
Thank you so much for leaving a lovely review, we look forward to welcoming you back in store soon. I will pass your comments onto our apprentice Lilie who will be made up.
Thanks again,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you so much for leaving such a lovely review. We look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Had such a lovely experience booking…
Had such a lovely experience booking our first cruise to the Caribbean. Sumaya was extremely helpful and spent time looking at the best cabin available within our price range, very knowledgeable and friendly too. Would definitely use to book more holidays in the future.
23 November 2025
Reply from Hays Travel - Colwyn Bay
Good morning Zoe,
What a lovely review to come back from annual leave to read! Thank you so much for your lovely comments and I will ensure I pass them onto Sumaya. We look forward to seeing you in store again soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Fiona,
Thank you so much for leaving a lovely review, we look forward to welcoming you back in branch soon.
Many thanks - Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Deborah,
Thank you so much for leaving a lovely review, we look forward to welcoming you back in branch soon.
Many thanks - Kemal and Team Hays Colwyn Bay
All staff at rhe Colwyn Bay store very…
All staff at rhe Colwyn Bay store very helpful. Lillie checked all our requests. She was polite and very helpful.
9 November 2025
Reply from Hays Travel - Colwyn Bay
Thank you for your kind words, I will pass this on to Lillie!
Reply from Hays Travel - Colwyn Bay
Thank you for leaving this lovely review!
Sumeya was very helpful and made us…
Sumeya was very helpful and made us very welcome.
7 November 2025
Reply from Hays Travel - Colwyn Bay
Hi Carmel,
Thanks again for such a lovely review, I am so pleased you are happy with Sumaya's service. I will pass your comments onto her.
Thanks again - Kemal and Team Hays Colwyn Bay
It's always a pleasure to deal with…
It's always a pleasure to deal with them, such welcoming and helpful staff.
2 November 2025
Reply from Hays Travel - Colwyn Bay
Hi Chris,
Thanks again for such a lovely review, I am so pleased you are happy with our service.
Thanks again - Kemal and Team Hays Colwyn Bay
Excellent
Booked our first cruise with hays travel very knowledgeable and helpful in helping us to choose what we wanted. Would recommend!
26 October 2025
Reply from Hays Travel - Colwyn Bay
Hi Deborah,
Thank you so much for leaving such a lovely review, we look forward to welcoming you back in branch soon.
Many thanks - Kemal and Team Hays Colwyn Bay
Good experience for us
Used Hayes travel in the past and found them helpful and efficient with friendly staff and returned to book a future holiday through them.
2 November 2025
Reply from Hays Travel - Colwyn Bay
Good morning Helen,
Thanks again for leaving a lovely review, I am so pleased to hear you are happy with our service and you have chosen to book with us once again.
Thanks again - Kemal and Team Hays Colwyn Bay
Staff were exceptional and really…
Staff were exceptional and really helped with our needs
25 October 2025
Reply from Hays Travel - Colwyn Bay
Hi Philip,
Thank you for leaving a lovely review, I am really pleased that you was happy with our service. We look forward to welcoming you back into the store soon.
Many thanks - Kemal and Team Hays Colwyn Bay
Awesome and unbeatable prices.
Awesome and unbeatable prices.
Very informative and friendly and supportive .
Hays travel have used before and always impeccable service
30 October 2025
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for booking with us and for leaving such a lovely review. I look forward to welcoming you back in store soon.
Thanks again - Kemal and Team Hays Colwyn Bay
We booked our holiday with hays Colwyn…
We booked our holiday with hays Colwyn bay
Was very easy and professional
Everything was explained exactly
30 October 2025
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your review, we are so pleased you was happy with our service. We look forward to welcoming you back soon
Thank you - Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review, I will pass your comments onto Lilie and Christiana. We look forward to hopefully helping you with more holidays in the future.
Many thanks,
Kemal and Team Hays Colwyn Bay
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