Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michelle was very patient with us, reviewing numerous options s until we found the one that worked for us. Even contacted us on her day off to ensure everything was booked as we wanted. Went above and... See more
Company replied
We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
Company replied
This was my first time using Hayes and it was very pleasant. Julia the agent who booked my holiday was very good and patient in dealing with what I wanted. She was very polite and had a lovely smile.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first time using Hayes and…
This was my first time using Hayes and it was very pleasant. Julia the agent who booked my holiday was very good and patient in dealing with what I wanted. She was very polite and had a lovely smile.
23 August 2026
Very friendly helpful experience from…
Very friendly helpful experience from Leah who very patiently dealt with our requests. Competitive with online and very efficient.
20 August 2026
Marney was incredibly helpful over our…
Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. No hard sell but just great advice and detailed information about the different hotels and locations. She was friendly, polite and very patient! Would always book with Hayes.
21 August 2026
Very professional
The way that we were Delta with inshore. The travel agent Marney was very professional and assisted us in all our enquiries very very well.
15 August 2026
Always helpful and always use this…
Always helpful and always use this store as all staff are willing to help with a problem or if you need more information would Always recommend 😀
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and polite staff.
12 August 2026
Reply from Hays Travel - Chelmsford
Lisa Hawkins,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be polite and helpful. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Chelmsford
Just nice people
6 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting this booked for you.
Trinity
It was a pleasurable experience to book our holiday
Trinity was very helpful and answered all our questions, (and there were many as we worked through all the different options) it was a pleasure to book our holiday.
14 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure to get this all booked for you.
Trinity
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked for you.
Trinity
My wife and I wanted a holiday in three…
My wife and I wanted a holiday in three destinations. Estonia,Latvia and Lithuania. Trinity your representative was a credit to your company. She quickly satisfied our request and the communications has been first class
14 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your holiday booked for you.
Trinity
Very prompt polite amd efficient
14 August 2026
Reply from Hays Travel - Chelmsford
Hi Mark,
Thank you so much for your kind review. It was a pleasure to get your holiday booked! Have the best time on your river cruise!
Marney :)
Professional
The person I delt with was very very
Friendly, Helpful and helped me find the holiday I wanted. I will always use Hayes Travel in future.
22 July 2026
Leah is very welcoming and helpful
9 August 2026
Reply from Hays Travel - Chelmsford
HI Jennifer,
Thanks so much for your kind review, it was lovely to see you all!!
Leah.
Polite and efficient
7 August 2026
Trinity spent time with me finding out…
Trinity spent time with me finding out what I wanted from my holiday.
31 July 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Reply from Hays Travel - Chelmsford
Hi Alan,
Thank you for your kind words!
Always a pleasure serving you
Reply from Hays Travel - Chelmsford
Hello Michael
Thank you for the kind review, was lovely to meet you both.
Kind Regards
Michelle
Our advisor her name is Leah Chelmsford…
Our advisor her name is Leah Chelmsford branch so friendly? Very very good and understood what we needed and the after service was brilliant by Leah follow-up phone calls.
28 July 2026
Reply from Hays Travel - Chelmsford
Hi Carol,
Thank you very much for your kind review, it was a pleasure to get your holiday booked!
Leah.
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked for next year.
Trinity
The staff were excellent
The staff were excellent, they listened to our needs and did their best to deliver the holiday we wanted.
We were very impressed.
1 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure to get this booked for you.
Trinity
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.