Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which sh... See more
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Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options Se... See more
Company replied
Another great experience from hays. Use them at least 3 times per year, wouldn't go anywhere else. Staff are incredibly helpful, friendly and knowledgeable. Give them a visit, you wint be disappoin... See more
Company replied
We were making enquiries about a holiday to take place within a couple of years time and with a very short deadline to book due to an available discount. Shani at Chapeltown branch was so accommodati... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
521 reviews
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Friendly and professional
Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which she did. Able to answer all our questions so very happy with the service received and the overall experience.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booked my holiday at Hays in Chapletown…
Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow
Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options
Settled on Parga in Greece and got a great deal , Jeanette was very professional and very helpful and nothing was too much trouble for her
I would highly recommend Jeanette for your next holiday arrangements
I will be back
Thank You
4 August 2026
Unprompted review
Reply from Hays Travel - Chapeltown
Good Afternoon, Many thanks for your lovely review and i look forward to hearing all about it and booking your next one!
Jeanette
Reply from Hays Travel - Chapeltown
Many Thanks for taking the time to leave a great review we are glad we could help and look forward to helping you in the future.
Team Chapeltown
Vicki was extremely helpful and ensured…
Vicki was extremely helpful and ensured I knew what I was doing and understood.
18 August 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your lovely review, it was a pleasure dealing with your bookings. Any questions or queries please do not hesitate to contact me. Thanks, Vicky :)
We was served by a lovely new lady …
We was served by a lovely new lady only been there 2 weeks but she did really well and booked us a lovely holiday
15 August 2026
Reply from Hays Travel - Chapeltown
Thank you for your lovely comments I will ensure these are passed on for you. Thanks, Vicky :)
Hays travel at Chapeltown go above and…
Hays travel at Chapeltown go above and beyond what you expect, very helpful and courteous
7 August 2026
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave us a review. We always try our best to find the right holiday, at the right price, at the right time for you!! :D We will be in touch when your tickets are ready for collection. Thanks, Vicky :)
Another great experience from hays
Another great experience from hays. Use them at least 3 times per year, wouldn't go anywhere else. Staff are incredibly helpful, friendly and knowledgeable. Give them a visit, you wint be disappointed
12 August 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your review, it is an absolute pleasure to help you with your newest destination. We look forward to seeing you soon and we will be in touch when your tickets are available for collection. Thanks, Vicky :)
Reply from Hays Travel - Chapeltown
Thankyou for taking the time to leave a great review, we look forward to helping with your next holiday!
The Chapeltown Team
Friendly and helpful staff
I always use Hays Travel in Chapeltown to book my holidays. They are friendly and always very helpful, taking the time to ensure you get the best holiday.
29 July 2026
Reply from Hays Travel - Chapeltown
Hi, thank you so much for taking the time to leave a lovely review, booking your holidays are always a pleasure. We will be in touch when your tickets are available for collection. Thanks, Vicky :)
Quick easy booking no issues
22 July 2026
Reply from Hays Travel - Chapeltown
Thank you for leaving a lovely review, was a pleasure to process your booking :)
Vicky was very helpful and was quick to…
Vicky was very helpful and was quick to find out information we requested before finalising our booking
25 July 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your lovely feedback. We are always here to help and we will be in touch when your tickets are available for collection. Thanks, Vicky :)
Extremely helpful staff whoever you…
Extremely helpful staff whoever you see, nothing too much trouble and Shanie is a star ⭐ booked all our cruise hols , highly recommend this branch 👏🏻👏🏻
7 July 2026
Reply from Hays Travel - Chapeltown
it is an absolutely pleasure to book your Cruises. Thank you for taking the time to leave a lovely review, we will see you soon. Thanks, Shani :D
Amazing customer service
Amazing customer service, was nervous going in but they made us feel very comfortable and helped book the dream holiday
12 July 2026
Reply from Hays Travel - Chapeltown
We are so glad hear we made you feel at ease, it was a pleasure to meet you and book your holiday. I will be in touch when your tickets are available for collection. Thanks, Shani :)
Pleasant friendly staff
Pleasant friendly staff, our queries where all answered, and we were dealt with without fuss and very professional.
10 July 2026
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review it it was well received. We will be in touch when your tickets arrive for collection :)
Always use Hays Travel Chapeltown
Always use Hays Travel Chapeltown. The staff are friendly and knowledgeable and have given us great advice on the past.
Another trip booked easily.
9 July 2026
Reply from Hays Travel - Chapeltown
It is an absolutely to pleasure to book your holidays, we love seeing our regulars, we will be in touch when your tickets are available to collect. Thanks, Vicky :)
Friendly
Friendly, helpful advice and recommendations. Always greeted with a warm smile and very welcoming
7 July 2026
Reply from Hays Travel - Chapeltown
Pleasure to book another getaway for you, thank you for taking the time to leave a lovely review we really do appreciate it. See you soon, Thanks, Vicky :)
Excellent service
The staff are always welcoming, you never feel rushed and they are always willing to recheck details etc and reassure. Excellent service
27 June 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your comments. They mean alot to us :-)
Great Personal Service
We were making enquiries about a holiday to take place within a couple of years time and with a very short deadline to book due to an available discount. Shani at Chapeltown branch was so accommodating and helpful. Kept us in the loop with dealings with the cruise company. Fielded and resolved our many questions. Rang to update us without prompting. Stayed over her usual working hours to ensure our booking was successful. We always use our Chapeltown branch to book holidays.
1 July 2026
Reply from Hays Travel - Chapeltown
Hi there. Thank you very much for your lovely review. It was no problem. Always good to look after you and thank you for booking with us :-)
For year now iv been going to Hayes…
For year now iv been going to Hayes travel in chapeltown and wouldn't go anywhere else the staff are so helpful and make you feel so comfortable
30 June 2026
Reply from Hays Travel - Chapeltown
Many thanks for leaving a review :-)
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