Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
Company replied
Easy booking process. In-all booked and sorted in 15 minutes. Excellent service. Jessica was very helpful and friendly, a great asset to Hays. Always book with Hays, highly recommend.
Called into the Carlisle branch for information on one of the advertisement’s for a cruise we were very pleased with Jess who gave us great in-depth information on the cruise we were looking at she e... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
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Helpful staff going that extra mile
Helpful staff going that extra mile. Thanks to Claire and Lucy our holiday is just what we asked for 10 out of 10
Easy booking process
Easy booking process. In-all booked and sorted in 15 minutes. Excellent service. Jessica was very helpful and friendly, a great asset to Hays. Always book with Hays, highly recommend.
May use AI-assist with repliesRead more
Always book with hays Lucy is so…
Always book with hays Lucy is so friendly and helpful very patient all the other staff are lovely always say hello with a smile

Reply from Hays Travel - Carlisle
Very helpful woman Bethan and sorted…
Very helpful woman Bethan and sorted quickly and effficilantly.
Assisted by Claire to book P&O cruise…
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton.
Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great price.
Listening to what we wanted from…
Listening to what we wanted from holiday. Made the booking easy for me.
Jess at the Carlisle store was lovely
Jess at the Carlisle store was lovely. Very knowledgeable on the areas we were looking to book and really friendly. Thank you for helping us book our holiday. I always trust and book with Hays Travel.

Reply from Hays Travel - Carlisle
Easy holiday booking
As always exceptional service from Claire , holiday booked over ohone ., details emailed straight away , all good , thank you
Jess always makes our holiday booking a…
Jess always makes our holiday booking a relaxing, easy experience.

Reply from Hays Travel - Carlisle
Excellent service.
The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento.
She informed us that it was actually possible to fly out from Newcastle Airport, which was a bonus.
Claire researched many aspects of the hotel so that we were very happy that it suited us well.
Many thanks to Claire, we will certainly use Hays Carlisle again!

Reply from Hays Travel - Carlisle

Reply from Hays Travel - Carlisle
Lucy has arranged a few holidays for…
Lucy has arranged a few holidays for me,she shares good tips and has good knowledge about so many countries. She's very bubbly and patient and I would recommend her to anyone considering a holiday

Reply from Hays Travel - Carlisle

Reply from Hays Travel - Carlisle
Martin was absolutely fantastic
Martin was absolutely fantastic. Excellent service from him found us a beautiful hotel in Turkey. Also found us great flight times too.

Reply from Hays Travel - Carlisle
Fast efficient serviceas usual racheal…
Fast efficient serviceas usual racheal chechecked hotel for us which could have been no good too us for for walking about as on a cliff she even got in touch with the hotel to vrrify things s o we then reebooked another favourite of ours over the phone all good sorted thankyou hayes carlisle once again a1 service per usual

Reply from Hays Travel - Carlisle
Great advice and service In the Carlisle branch
Called into the Carlisle branch for information on one of the advertisement’s for a cruise we were very pleased with Jess who gave us great in-depth information on the cruise we were looking at she explained everything in detail and answered all questions we had asked.We booked our cruise with Jess and would like to thank her for her great service she is a credit to the branch
Thank you Jess

Reply from Hays Travel - Carlisle
Best travel group -Hays Carlisle
We always use Hays travel to book our holidays they are experienced, polite and helpful every single time .

Reply from Hays Travel - Carlisle
Enjoyable experience at Hays Carlisle.
Booked holiday with Hays again and as usual there were no problems. Claire answered all questions and nothing was too much trouble,she made the whole experience very enjoyable, and will be using Hays again in the future.

Reply from Hays Travel - Carlisle
As usual when we go into Hayes we are…
As usual when we go into Hayes we are treated with respect. Once again Clare was able to provide us with the information and book us the holiday we wanted.

Reply from Hays Travel - Carlisle
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