Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Friendly and helpful member of team. Joni in Savacentre branch, Edinburgh could not have been more helpful. It was a pleasure dealing with her.
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
- 01315169736
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Paul ( we have had…
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the booking and reassured me about various transfer times. Nothing was rushed and nothing was too much trouble. Very efficient and good humoured.
May use AI-assist with repliesRead more
Last minute holiday was looking for few…
Last minute holiday was looking for few days book 2 seperate flights dates unclear times etc didn't suit me went into shop guy was great spent bit time looking search etc got me sorted very happy in shop guy was good helpful and on it he had some difficulty but got me sorted thankyou

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
holiday of a lifetime booked was easy…
holiday of a lifetime booked was easy and professional Joanne was full of advice and helped us make a great decision 😀

Reply from Hays Travel - Cameron Toll
Friendly and helpful member of team.
Friendly and helpful member of team.
Joni in Savacentre branch, Edinburgh could not have been more helpful. It was a pleasure dealing with her.

Reply from Hays Travel - Cameron Toll
Great member of staff
Great member of staff. Very helpful and knowledgeable about our destination

Reply from Hays Travel - Cameron Toll
Very polite and friendly are all the…
Very polite and friendly are all the staff In hays travel Camerontoll dealt with his company for a long time now. And I would not go to any other travel agency

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
Shannon was very efficient and…
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant and helpful. Even through we were quite close to closing time when we arrived she took her time and checked reviews so we were aware of other travelers thoughts on the hotel. Great service.

Reply from Hays Travel - Cameron Toll
Great once again Nadia at Cameron Toll…
Great once again Nadia at Cameron Toll Branch looked after us once again x

Reply from Hays Travel - Cameron Toll
Take time with everyone fined holidays u please with very good I go for years now
Sammy help me overtime I goto shop book holiday I ask can look for some holidays for my me daughter 2 grandkids help all time amazing girl very help look until I see some thing just best Hays Travel experience alway

Reply from Hays Travel - Cameron Toll
Staff were very professional and easy…
Staff were very professional and easy to get on with. They booked my holiday with ease

Reply from Hays Travel - Cameron Toll
As usual prompt and efficient service
As usual prompt and efficient service. A few days away in 3weeks. A new place for me, Krakow. Good deal for a wee break.

Reply from Hays Travel - Cameron Toll
We have used Hays on many occasions &…
We have used Hays on many occasions & have always found them to be helpful, friendly & able to offer suitable suggestions for resorts, hotels etc. We will continue to use them for future holiday bookings.

Reply from Hays Travel - Cameron Toll
The knowledge of Joni the lady that…up up & away
The knowledge of Joni the lady that helped us, she was able to find us the holiday we were looking for.

Reply from Hays Travel - Cameron Toll
Worth considering in the future for my age group…
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the hotels reviews were checked, cost of add-ons like breakfast was calculated and so worked well for me.

Reply from Hays Travel - Cameron Toll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







