Your colleague was knowledgeable and able to lead us to a type of holiday that is very suitable for ourselves. We prefer to book a holiday through a travel agent and will return to the same agent when... See more
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Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
Company replied
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
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My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
650 reviews
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Bradley was first class as he has been…
Bradley was first class as he has been every time we have booked holidays with him
29 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful feedback. We are thrilled to hear that you consistently receive exceptional service every time you book your travel arrangements with us. We truly appreciate your continued support and hope you have a fantastic upcoming trip.
Kind regards,
Hays Travel Caerphilly
Great service
Excellent advice and detail about our holiday given by Fion.
She gave us many options and choices.
Booking with deposit for faultless.
25 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you received such helpful guidance, detailed options, and a seamless booking experience for your upcoming trip.
Kind regards,
Hays Travel Caerphilly
Gemma at your Caerphilly branch was…
Gemma at your Caerphilly branch was more than helpful and very kind
24 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for taking the time to leave this wonderful five-star review. We are delighted to hear that you had such a pleasant experience and received such thoughtful, attentive assistance from our team. Your kind feedback is greatly appreciated, and we look forward to helping you again in the future.
Kind regards,
Hays Travel Caerphilly
Patient and professional
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal.
Gemma is now putting a package together for hopefully a holliday to Venice on the Orient express for our 50th wedding anniversary next year.
18 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for the fantastic five-star feedback. It is wonderful to hear how helpful and patient the service was while assisting you in choosing your upcoming getaway to Portugal. Helping plan such an extra special trip for your golden wedding anniversary next year is an absolute pleasure, and we hope you have an incredible time celebrating!
Kind regards,
Hays Travel Caerphilly
Everything was excellent as always…
Everything was excellent as always that's why we always book all our holidays with Hayes travel
17 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful five-star review! We are truly delighted to hear that you consistently receive such excellent service from us. Your loyalty and continued support mean the world to our team, and we look forward to helping you plan many more fantastic getaways in the future.
Kind regards,
Hays Travel Caerphilly
The young lady Richellewas amazing.There was a young guy there aswell and he was very helful. Thankyou.
The young lady Richelle
14 August 2026
Reply from Hays Travel - Caerphilly
We appreciate you taking the time to share your feedback. Glad we could help :)
Kind Regards
Hays Travel Caerphilly
Helpful & friendly service
We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was only to happy to sort it out for us We also noticed the other staff were friendly, while we were in the shop as well
5 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for the fantastic five-star review and kind feedback. We are delighted to hear that you experienced such friendly, attentive, and helpful service both during your initial visit and when following up with a query. It is wonderful to know that our entire team made a positive impression on you. We hope you have an amazing holiday and look forward to assisting you again in the future!
Kind regards,
Hays Travel Caerphilly
Bailey the Manager as always went over…
Bailey the Manager as always went over and above to find the perfect holiday
7 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for the fantastic five-star review! We are absolutely delighted to hear that our team went the extra mile to help you secure the ideal getaway. Have a wonderful time on your trip!
Kind regards,
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for the fantastic five-star rating! We are delighted to hear that our team member provided such prompt and supportive service during your experience with us. Your kind feedback is greatly appreciated.
Kind regards,
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for taking the time to leave us such a wonderful five-star review. We are delighted to hear that our team provides you with welcoming and supportive service. Your kind feedback is truly appreciated, and we look forward to assisting you again soon.
Kind regards,
Hays Travel Caerphilly
Bailey and his Team at Caerphilly…
Bailey and his Team at Caerphilly branch are so accommodating, bend over backwards to help, keep you informed, give ideas and advice on places around the world. And always with a smile..
Thank you so much Bailey 💓
Ps give them a pay rise
4 August 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful feedback. We are thrilled to hear that you received such exceptional, friendly service and helpful recommendations for your travels. Your kind words mean the world to the whole team, and we really appreciate you taking the time to share your experience with us.
Kind regards,
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We are delighted to hear that you experienced such excellent, efficient service while arranging your getaway. We truly appreciate your feedback and hope you have an incredible holiday!
Kind regards,
Hays Travel Caerphilly
Friendly and helpful especially Bailey…
Friendly and helpful especially Bailey he worked his magic and got us a great deal in a beautiful place. Can’t wait for our holiday now and will definitely be booking with them again.
31 July 2026
Reply from Hays Travel - Caerphilly
Thank you so much for the wonderful five-star review! We are absolutely thrilled that you had such a fantastic booking experience and that we could help secure a great deal for your upcoming getaway in a gorgeous destination. We really appreciate your kind words and look forward to helping you plan many more amazing trips in the future. Have an incredible time on your holiday!
Kind regards,
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for your fantastic feedback. We are delighted to hear that your trip was arranged so quickly and efficiently. Have a wonderful holiday!
Kind regards,
Hays Travel Caerphilly
Bailey was extremely professional and…
Bailey was extremely professional and charismatic he made us feel comfortable and listened to. He took into account all our needs and found us a perfect holiday.
27 July 2026
Reply from Hays Travel - Caerphilly
Thank you so much for the fantastic five-star review. We are delighted to hear that you felt so well taken care of and that all your travel preferences were catered to. It is wonderful to know you had such a seamless booking experience, and we hope you have an incredible and memorable holiday away.
Kind regards,
Hays Travel Caerphilly
Patient staff
Patient staff. We had our dog with us, he was welcomed and given a treat and water. We found exactly what we wanted.
26 July 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful 5-star review! We are delighted to hear that our team was so patient and that your four-legged friend felt welcome during your visit. It is fantastic to know we helped you find what you were looking for.
Kind regards,
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for taking the time to leave us such a wonderful five-star review. We are delighted to hear that our team took such good care of you and provided a great experience.
Kind regards,
Hays Travel Caerphilly
The staff were incredibly helpful and…
The staff were incredibly helpful and knowledgeable. Why would anyone want to struggle to book travel and a holiday themselves. This was stress free and we are looking forward to our holiday in the knowledge someone has got our back if there are any problems. Thank you.
16 July 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review and for choosing Hays Travel Caerphilly.
We're delighted to hear that you found our team helpful and knowledgeable, and that we were able to make the booking process stress-free for you. Our aim is to take the hassle out of planning your holiday, so it's great to know you feel confident knowing we're here to support you every step of the way.
We really appreciate your kind words and can't wait to hear all about your holiday when you return. Have an amazing trip, and thank you again for your support!
Best wishes,
The Hays Travel Caerphilly Team
Friendly staff
Friendly staff very knowledgeable and helpful patient we have booked three previous holidays with hays fully satisfied
22 July 2026
Reply from Hays Travel - Caerphilly
Paul Knight,
Thank you so much for your wonderful feedback! We are delighted to hear that our team has been so helpful and knowledgeable. We truly appreciate your continued loyalty and look forward to assisting you with many more holidays.
Kind Regards
Hays Travel Caerphilly
It was a good experience and richelle…
It was a good experience and richelle and her colleague were very helpful.
21 July 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful feedback! We are so pleased to hear that you had a good experience and found our colleagues to be very helpful.
Kind Regards
Hays Travel Caerphilly
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