Visited this store a couple of weeks ago and, despite it being extremely busy with only two staff working on a Saturday morning, the team handled everything brilliantly. Charlotte, who assisted... See more
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First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Booking a cruise.
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the booking was and what I needed to know. The staff I dealt with were very patient and understood exactly what I needed to know about my booking.
13 August 2026
Was very helpful and extremely…
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
17 August 2026
Natalie was extremely helpful quick and…
Natalie was extremely helpful quick and professeional
18 August 2026
Hays travel is great.
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very helpful and knowledgeable nothing too much for them
18 August 2026
As always a very pleasant experience.
As always a very pleasant experience.
Very informative, no hard selling.
Not rushed and offered a drink.
Next years holiday booked.
Will be back.
16 August 2026
Iioni was very helpful she sorted out…
Iioni was very helpful she sorted out a very good holiday for us at a reasonable price .
8 August 2026
Fantastic team at Hays Broughton always…
Fantastic team at Hays Broughton always helpfull and friendly would book anywhere else😊
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked the holiday as a surprise for…
I booked the holiday as a surprise for my wife. I was told this was a 4 star hotel, more 2 to 3. The hotel reception was rude on arrival, when asked about all inclusive history response was, it's not the Carribbean!! No help with luggage to room, room dirty, hair in bed, human waste on curtain, bathroom shabby. Not at tall happy with what I was sold.
9 August 2026
Reply from Hays Travel - Broughton
Hi Mark
I can see that you away on the holiday at the moment if you have any problems with the hotel there is On-Holiday Support Team resort number to call which is 0330 123 5025 which will deal with any hotel issues. On your return we are to here to help if you would like to send a formal complaint to the tour operator.
Natalie always goes out her way to get…
Natalie always goes out her way to get us the best deals on everything
15 August 2026
Very helpful staff
Very helpful staff. Still looking for another holiday.
Hope your staff can find me one.
5 August 2026
Staff made the holiday booking process…
Staff made the holiday booking process extremely easy and pleasant.
6 August 2026
Great service
Visited the broughton park branch after seeing a poster in the window . We were helped to find an amazing holiday by Emellia who was very knowledgeable and helpful . A credit to your company
11 August 2026
Unprompted review
Worth the wait
There was a bit of a wait for a travel agent but when the store manager got to us she was very helpful and gave us a great deal
29 July 2026
Ceri was efficient and pleasant
Ceri was efficient and pleasant. She was also very good in helping me find the perfect holiday.
10 August 2026
Chloe was very professional
Chloe was very professional, actually listened to our request and found us a lovely holiday for next year that we are really looking forward to
9 August 2026
Emma was brilliant helped me through my…
Emma was brilliant helped me through my holiday plans well done 5 🌟 broughton branch
9 August 2026
Excellent service
Excellent service, super efficient Charlotte made our visit very easy and enjoyable!
Made to feel welcome from the second we stepped in and nothing was too much trouble.
Lovely place with super friendly staff.
9 August 2026
Iona and Charlotte with the two…
Iona and Charlotte with the two brilliant ladies that sorted my holiday to Thailand for next April they worked very hard and got me the best deals the perfect hotels and why we were still booking the holiday we were still having a laugh. I enjoyed spending time in your travel agents laughing and joking and they will do all the hard work so I will take my hot off of those ladies you work very hard and I’m very happy with what they have chosen for me and my brother so thanks again. Give them a pat on the back Steve and Paul.
9 August 2026
Excellent friendly and efficient…
Excellent friendly and efficient service, spent the time and effort to find the right holiday for us
29 July 2026
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